Renewal Specialist (Remote)

Location

Remote - US

Type

Full time

Department

Customer Success

Compensation

• $58K – $88K • Offers Equity • Offers Commission

Actual salary will vary depending on various factors, which include, but are not limited to, a candidate’s skills, qualifications, and experience. As a remote-first company, we take a geographically-neutral approach to compensation and set our US range based on job function and level, regardless of location. GoLinks’ total compensation package for full-time employees include equity, and extensive benefits and perks, as listed below.

About the role 

The Renewal Specialist plays a strategic and pivotal role in the retention and growth of our enterprise customers. You will be responsible for ensuring the seamless renewal of contracts and agreements and must possess strong customer relationship management, sales acumen, and expert negotiation skills. If you have a talent for developing strong relationships, sealing deals, and being able to navigate the complexities of contracts, this position offers a dynamic environment to showcase and hone your skills. Join us to grow your career in a dynamic SaaS startup.

What you’ll do 

• Manage the renewal process end-to-end for managed accounts.
• Develop an extensive working knowledge of GoLinks’ products, services, and best practices. Be the trusted partner and expert for customers.
• Monitor and report on account health, usage data, renewal dates, and growth opportunities, creating strategies for success and expansion. 
• Identify upsell and cross-sell opportunities within managed accounts and work with our Sales team to negotiate pricing details to close these opportunities.
• Serve as the point of escalation for customers by sharing customer perspectives, risks, strategic insights, executive briefings, and requests. Collaborate with internal cross-functional partners in Product, Engineering, Marketing, and Sales to expedite resolution. 
• Test playbooks, program ideas and track results based on defined customer goals.

Who you are

• Renewal Experience. You have at least 2 years of professional experience as a renewal specialist, developing, executing, and owning negotiation strategies and methods for enterprise account contract renewal to optimize contract value while preserving customer trust.
• Strong sales acumen. You can identify opportunities, negotiate effectively, and close deals successfully. You are capable of driving revenue growth while maintaining excellent customer relationships.
• Strong communication and interpersonal skills. You have strong written communication skills, and have the ability to clearly and confidently present to customers and provide virtual training to their employees successfully.
• Time Management. You are highly organized and skilled at prioritizing your workload to ensure timely contract renewal, and deliver the maximum value to our customers. 
• Quick learner and highly adaptable. Learning is a never-ending process for you. You enjoy learning and can pick up on new concepts quickly. You are also open and can adapt easily to new processes and ways of thinking.
• Bachelor’s degree. You have obtained a BA in Business or related field; or have equivalent work experience.

Our Benefits & Perks

• Top-tier Medical, Dental, and Vision benefits, including FSA
• Life Insurance, AD&D, STD and LTD benefits
• EAP & monthly wellness stipend for your physical and mental health
• 401(k) retirement plan to save for your future
• Unlimited PTO and Paid Holidays for your rest and relaxation
• New hire and monthly WFH office stipend to cultivate a better work environment
• All-expenses paid company off-sites and free lunch bi-weekly at Company meetings
• Learning & Development benefits for continuous learning
• MacBook Pro or equivalent laptop for your productivity
• Flexible WFH schedule to manage your personal obligations
• Flexible remote work environment: coffee shop, beach, or anywhere in between

We can only accept US-based applicants at this time.