IT Program Support

As an IT Program Support professional at Guidehouse, your main responsibilities include supporting the Chief Technology Officer and overseeing project management activities. You'll coordinate with other teams, develop project charters, and prepare executive-level briefings—all critical to implementing the organization’s technology and AI strategies.

To qualify for the IT Program Support position at Guidehouse, candidates must possess an active Top Secret federal security clearance, along with a bachelor's degree. Additionally, twelve or more years of experience in project management, consulting, and managing complex programs are required to excel in this role.

Candidates for the IT Program Support role at Guidehouse should have strong project management skills, particularly in budgeting, scheduling, and communications. Also, experience in engaging with clients effectively and delivering presentations is highly valued, as the role often involves preparing materials for executive audiences.

The annual salary range for the IT Program Support position at Guidehouse is between $130,000 and $216,000. Compensation decisions take into account various factors, including expertise, experience, training, and security clearances, which ensures that recognized talent is rewarded appropriately.

Guidehouse offers a comprehensive benefits package for its IT Program Support professionals, including competitive compensation, medical and dental insurance, paid holidays, parental leave, student loan reimbursement, and numerous opportunities for personal and professional development, ensuring a supportive workplace.

In a fast-paced environment, prioritizing multiple projects begins with clearly defining project goals and deadlines. Use project management tools to track progress, conduct regular team meetings to reassess priorities, and ensure effective communication among stakeholders to stay aligned on expectations.

Certainly! My experience with project charters involves outlining key project objectives, resources, stakeholders, and timelines. I ensure each charter aligns with the broader organizational strategy and serves as a reference point throughout the project lifecycle, facilitating clearer communication and expectations.

For effective executive-level communication, I focus on clarity and brevity. I tailor my presentations to highlight key insights, rely on data to support my conclusions, and encourage feedback to foster engagement. Utilizing visuals can also enhance understanding and retention during discussions.

When conflicts arise within teams, I prioritize open communication to understand the underlying issues. I facilitate discussions between team members to explore different perspectives, and aim to find a collective solution. Fostering an environment of respect and collaboration is crucial in resolving conflicts effectively.

Managing client expectations involves clear communication from the outset. I set realistic deadlines, provide regular updates on project progress, and address any potential challenges proactively. Building strong relationships with clients establishes trust, making it easier to navigate any changes needed during the project.

Maintaining a Top Secret security clearance is crucial in the IT Program Support role due to the sensitive nature of the projects we handle. It ensures that all information related to national security and organizational strategies remains confidential, which is pivotal for trust and compliance in government-related work.

When developing project management briefs for executives, I focus on summarizing key data points, highlighting progress against goals, and identifying any roadblocks. I ensure the briefs are visually engaging, presenting information logically to facilitate understanding and decision-making for the leadership team.

My experience with developing technology strategies includes researching emerging technologies, assessing organizational needs, and collaborating with stakeholders to create comprehensive plans. I continually analyze market trends and best practices to ensure that our technology strategy aligns with business objectives.

In my previous role, I managed a complex IT infrastructure transition, which involved coordinating teams across multiple departments. Through meticulous planning, regular communication, and a focus on solving issues collaboratively, we were able to complete the project ahead of schedule and under budget, exceeding client expectations.

I prefer using tools like Asana and Microsoft Project for project management because they offer comprehensive functionalities for tracking tasks, deadlines, and resources. These tools enhance collaboration and communication among team members, providing a transparent overview that helps to keep projects on track.