Job details

Location Support Specialist / IT Support - job 1 of 2

Get a free resume review

Job Description

WHAT YOU’LL DO

As a Location Support Specialist / IT Support, you will be responsible for handling a wide range of tasks that involve providing hands-on support to end users. This role serves as the on-site extension of the Support Services team, offering technical assistance and troubleshooting.

You will:

Act as the on-site extension of Support Services, providing technical assistance and troubleshooting.
Provide hands-on support for end-user incidents that cannot be resolved remotely.
Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees.
Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses.
Document and communicate ongoing assignments, progress, and potential areas for improvement.
Handle infrastructure-specific needs, including physical checks, work, and maintenance, as well as manage infrastructure vendors (e.g., ISP, telephone services).

WHO YOU’LL WORK WITH

You'll collaborate with members of the Business Tech team, providing continuous support to our stores, offices, and logistics centers. Together, you'll ensure smooth IT operations and efficient service delivery across all locations.

WHO YOU ARE

We are looking for people with…

Experience in providing hardware and software diagnostics and support.
Proficiency in operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc.).
Proficiency in understanding IT infrastructure services, components, and architecture.
A holistic approach with a commitment to solving issues by identifying and addressing root causes.
Ability to multitask and manage different situations and people simultaneously.
Knowledge and understanding of systems (operating systems, APIs, etc.).
Service delivery and troubleshooting skills.
Technical writing abilities.
Experience with ITSM and ServiceNow.

And people who are…

Solution-oriented and have a problem-solving attitude
Service-minded and self-driven to help others
Strong in communication and value interpersonal communication
Fluent in written and spoken English & Polish.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

Additionally, what’s in it for you:

25% discount in all H&M brands
H&M Incentive share scheme (HIP)
Sport card or access to Multilife Program with employer’s contribution for you & optionally for dependent members
Life insurance in attractive price
Private medical insurance with employers’ contribution for you & optionally for dependent members
1 additional day off after being with us 10 years (& after every 5 years)
Bonus for referring a friend to work in H&M
Glasses compensation
Hybrid work model (3 days in the office, 2 days WFH)

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a full-time role, based on a local contract in Gądki, Poland. The Business Tech/IT Support is part of the Business Tech department and reports to the Market Business Tech Operations Manager.

Sounds interesting? Apply by sending in your CV in English as soon as possible, but no later than 6th of April 2025.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Average salary estimate

$35000 / YEARLY (est.)

min

max

$30000K

$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Location Support Specialist / IT Support, H&M Group

As a Location Support Specialist / IT Support at H&M Group, you'll be the friendly face our employees see when they need technical help. Your main gig? Providing hands-on support that goes beyond remote assistance. When issues arise that can't be fixed online, you'll be there in person to roll up your sleeves and offer the assistance needed, whether that's setting up new hardware for fresh faces or troubleshooting software hiccups. You'll be the key player in ensuring our stores, offices, and logistics hubs run seamlessly. Expect to be involved with everything from configuring systems to taking care of maintenance checks on our infrastructure. Collaboration is at the heart of this role, working side-by-side with the Business Tech team to keep IT operations smooth and efficient. If you thrive in a multi-tasking environment, solving problems, and providing support while connecting with others, this position is tailor-made for you. Plus, being part of H&M Group means you’ll be surrounded by passionate colleagues who share a commitment to innovative and sustainable solutions in fashion. With attractive benefits like a generous employee discount, hybrid working options, and development opportunities, you’ll not only enjoy what you do but also how you do it. Your skills in hardware and software diagnostics will shine here, and your service-oriented attitude will make a real difference in our team's success. If that sounds enticing, consider taking your next career step with us at H&M Group!

Frequently Asked Questions (FAQs) for Location Support Specialist / IT Support Role at H&M Group

What are the key responsibilities of a Location Support Specialist / IT Support at H&M Group?

The Location Support Specialist / IT Support at H&M Group is tasked with providing hands-on technical assistance to end users, ensuring that any issues which can't be addressed remotely are managed effectively on-site. Key responsibilities include configuring and installing hardware for new employees, troubleshooting software and hardware problems, and maintaining infrastructure vendor relationships to support operational needs.