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Job details

Associate Technical Analyst

Company :

enGen

Job Description : 

JOB SUMMARY

We are seeking a highly motivated and adaptable individual to join our team. This role supports one or more technical aspects of the application product life cycle. Responsibilities include supporting the design, development, and maintenance of our technical solutions; ensuring efficient and reliable operation; and providing root cause analysis and corrective action plans. You will contribute to our technology environment, encompassing infrastructure, systems, networks, applications, and integrations. Working closely with engineers, analysts, and clinicians, you will build and optimize solutions, ensuring quality, integrity, and performance. The ideal candidate is solution-oriented, adaptable, and a strong collaborator, capable of supporting a wide range of technical initiatives across multiple teams. This position involves all aspects of the technical process, from initial concept and analysis through design, development, and ongoing support, utilizing various technologies and design patterns.

ESSENTIAL RESPONSIBILITIES

  • Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.

  • Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.

  • Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. 

  • Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.

  • Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.

  • Other duties as assigned or requested.

EXPERIENCE

Required

  • Information Systems or Technology

Preferred

  • None

SKILLS

  • Basic Analytical Skills

  • Basic Problem-Solving

  • Basic Communication Skills

EDUCATION

Required

  • Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Substitutions

  • None


Preferred

  • None


LICENSES or CERTIFICATIONS

Required

  • None

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$50,200.00

Pay Range Maximum:

$91,200.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Average salary estimate

$70700 / YEARLY (est.)
min
max
$50200K
$91200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate Technical Analyst, Highmark Health

Are you ready to embark on an exciting journey as an Associate Technical Analyst with enGen? This role is perfect for highly motivated individuals excited about working in a dynamic technical environment from the comfort of their home in Pennsylvania. As an Associate Technical Analyst, you'll play a vital role in supporting various technical aspects of the application product lifecycle. Your responsibilities will range from assisting in the design and development of innovative solutions to ensuring their efficient operation. You'll collaborate with engineers, analysts, and clinicians, every day finding ways to optimize solutions and enhance their quality and performance. We value adaptability and problem-solving skills as you will be working closely with cross-functional teams on technology projects, contributing to different stages of the delivery lifecycle. Your keen analytical mind will help in requirements testing and ensuring that we meet compliance standards while handling documentation and reporting effectively. With a Bachelor’s degree in Business Administration, Information Systems or equivalent experience, you could be the next pivotal team member driving our technical initiatives forward. EnGen offers a supportive environment where your contributions truly make a difference. If you're eager to grow and take on challenges alongside a passionate team, apply to join us today!

Frequently Asked Questions (FAQs) for Associate Technical Analyst Role at Highmark Health
What are the main responsibilities of an Associate Technical Analyst at enGen?

As an Associate Technical Analyst at enGen, your main responsibilities include supporting the design, development, and maintenance of technical solutions. This encompasses working closely with team members to capture capability needs, collaborating on technology projects, and ensuring effective communication and documentation. You will also participate in requirements testing to minimize production defects while ensuring compliance with project standards.

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What qualifications do I need to apply for the Associate Technical Analyst position at enGen?

To apply for the Associate Technical Analyst position at enGen, you need a Bachelor’s degree in Business Administration, Business Management, Information Systems, or related fields. Alternatively, relevant experience and education may also be considered. Basic analytical, problem-solving, and communication skills are essential in this role.

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What skills are essential for success as an Associate Technical Analyst at enGen?

Success as an Associate Technical Analyst at enGen requires basic analytical and problem-solving skills, along with effective communication abilities. Capacity for collaboration and adaptability in a dynamic work environment is also vital. As you will help support various phases of projects, a detail-oriented approach will contribute positively to project outcomes.

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Does enGen offer opportunities for career growth for Associate Technical Analysts?

Yes, enGen definitely values the growth and development of its team members. As an Associate Technical Analyst, you will engage in various technical initiatives, allowing you to deepen your skills with experience. The collaborative environment promotes professional development, and high-performing individuals can progress to more senior technical roles within the company.

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Is there support for work-life balance in the Associate Technical Analyst role at enGen?

Absolutely! enGen is committed to fostering a healthy work-life balance for all employees, including Associate Technical Analysts. The work-from-home setup in Pennsylvania exemplifies our dedication to flexibility while ensuring that team members can deliver quality results without compromising on their personal lives.

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Common Interview Questions for Associate Technical Analyst
Can you explain how you approach problem-solving in your role as an Associate Technical Analyst?

When approaching problem-solving as an Associate Technical Analyst, I first ensure I fully understand the issue by gathering relevant information from stakeholders. I then analyze the data to identify patterns and root causes. When proposing solutions, I focus on collaboration with team members to gain diverse perspectives and insights, ensuring that the final solution is effective and meets all requirements.

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How do you manage multiple tasks and prioritize work as an Associate Technical Analyst?

I manage multiple tasks by using a prioritization framework, such as the Eisenhower Box, to focus on urgent and important tasks first. I keep a to-do list and update it regularly while communicating with my team about deadlines and expectations. This method helps me stay organized and ensures that I meet project goals efficiently.

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Describe a time you collaborated with a cross-functional team on a project.

In a past project, I collaborated with engineers, analysts, and clinicians to enhance our application’s performance. We held regular meetings to align on goals and share progress updates. My role involved facilitating communication and ensuring that all perspectives were considered in decision-making. Our successful collaboration led to a significant improvement in system reliability.

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What tools or methodologies do you find most effective for requirements testing?

For requirements testing, I find Agile methodologies and tools like JIRA or Trello to be particularly effective. These allow for iterative testing and feedback loops, ensuring that potential issues are caught early and addressed efficiently. I also advocate for clear documentation, which aids in tracking progress and is crucial for communication with stakeholders.

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How do you ensure compliance with project standards in your role?

I ensure compliance with project standards by staying well-informed about the specific standards and guidelines that apply to each project. Utilizing checklists during the project lifecycle helps ensure that all necessary approvals are obtained. I also communicate regularly with team members to clarify compliance expectations and address any potential issues proactively.

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How do you keep up with industry trends and changes relevant to your role?

To keep up with industry trends relevant to my role as an Associate Technical Analyst, I engage in continuous learning through webinars, industry publications, and online courses. Networking with peers in the industry also allows me to share insights and learn from their experiences. This ongoing education equips me to bring best practices to my role.

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What strategies do you use for effective communication with team members and stakeholders?

Effective communication strategies I employ include active listening, asking clarifying questions, and adapting my communication style to suit my audience. I believe in maintaining transparency by providing regular updates on project status and encouraging open feedback. Utilizing tools for documentation and follow-ups also helps ensure everyone stays informed.

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Can you give an example of a solution you optimized in a previous role?

In my previous role, I optimized a reporting system that was encountering performance issues. By analyzing the data flow and identifying bottlenecks, I recommended and implemented a new data processing method. This significantly reduced report generation time and improved user satisfaction by providing timely access to critical information.

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How do you handle feedback, especially if it’s critical?

I view critical feedback as an essential part of my growth. When I receive constructive criticism, I take the time to reflect on it, assess its validity, and determine actionable steps for improvement. I appreciate the opportunity to learn and often follow up with the feedback provider to demonstrate my commitment to making necessary changes.

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What motivates you in a role like the Associate Technical Analyst?

My motivation in the Associate Technical Analyst role comes from problem-solving and the satisfaction of contributing to collective success. Knowing that my work impacts the efficiency and effectiveness of our technical solutions is incredibly rewarding. I thrive in collaborative environments where I can continuously learn and grow along with my team.

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Full-time, remote
DATE POSTED
April 1, 2025

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