Product Designer II - Comms

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Product Designer II, you will be instrumental in crafting a seamless and intuitive communication suite that enhances phone, text, and email experiences for our customers. Your work will focus on making these interactions more user-friendly, innovative, and impactful, ensuring effortless and efficient communication. You are a creative individual with strong product design skills, great aesthetic sensibilities and are known for your effortless collaboration. You will work closely with product management, designers, and engineers throughout our organization to create a unified and valuable multi-channel experience. Your work will inspire and delight.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Design simple and beautiful experiences that combine phone, text, and email features to make a measurable difference in the lives of our Pros.
• Advocate for the customer’s needs while balancing the goals of the business.
• Facilitate and participate in user research and testing. You’ll use the synthesis of this work to continually evolve the work to be above and beyond best in class.
• Shape and expand the user experience, interactions, and user interface through user flows, information architecture, sketches, wireframes, and visual design.
• Present and communicate concepts and design rationale to team members and stakeholders.
• Innovate and strengthen design principles and repeatable patterns.
• Inspire the team and our customers by bringing new ideas and visual experiences to the table and defining next-generation interfaces.
• Provide guidelines and documentation that connects and resonates with the teams building our products, ultimately shipping a wonderful and easy to use product.

Qualifications:

• 3+ years of experience designing for SaaS products, focusing on communication tools - including integrated experiences for phone, text, and email
• Bachelor's degree in a related field or equivalent work experience
• Portfolio that highlights design patterns and product architecture you have created or largely contributed to.
• Knowledge of design patterns and technologies for web, iOS, and Android.
• Understand accessibility guidelines.

What will help you succeed:

• You are naturally drawn to becoming a subject matter expert in your area of focus, while understanding the whole ecosystem.
• Have relentless attention to detail that leads to shipping pixel perfect UI. Design doesn’t end in Figma.
• Expertise in best in class communication design patterns, including interactivity, motion and accessibility.
• A strong, opinionated design perspective, open to constructive input.
• You care about the details and the craft of your designs and how those designs get translated on a deep level.
• A perpetually curious mindset

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $97,600-$122,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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