Business Analyst – Business Banking (Lending)

As a Business Analyst – Business Banking (Lending) at ING, your primary responsibilities will include leading development teams to enhance loan application processes, managing end-to-end projects, and improving customer experiences. You'll collaborate with various departments to ensure smooth service delivery and optimize processes, while also engaging with SMEs to gather feedback and insights. This multifaceted role will also require you to dive into analytics to extract meaningful data that can impact strategic decisions in the SME sector.

To be considered for the Business Analyst – Business Banking (Lending) position at ING, you should have a Bachelor’s degree in economics or engineering and a minimum of 3-5 years of experience in a business analyst role within the financial industry. Familiarity with lending products and the ability to work effectively across different functions are crucial, along with strong analytical skills, project management experience, and fluency in Italian and English.

Success in the Business Analyst – Business Banking (Lending) role at ING hinges on strong analytical skills, a solid understanding of retail banking processes, and project management capabilities. You need to be adept at transforming data into actionable insights while prioritizing client needs. Excellent communication skills—both verbal and written—are also vital for effectively collaborating with cross-functional teams and engaging with SME clients.

ING is dedicated to fostering your career growth as a Business Analyst – Business Banking (Lending). You'll have access to numerous training and development opportunities tailored to enhance your skills in project management, analytics, and customer engagement. This commitment to continuous learning, combined with an international environment, ensures that you can evolve both personally and professionally.

Business Analysts at ING enjoy a full-time, permanent position with a hybrid working model based in Milan. This flexible arrangement allows you to work in a stimulating environment that respects work-life balance, coupled with a competitive salary and performance-based bonuses. Coupled with excellent health and well-being initiatives, your work environment will be supportive and encouraging.

In responding to this question, highlight specific examples of loan application processes you’ve worked on, including how you've improved them. Discuss tools and methodologies used during the process, emphasizing your ability to enhance customer experience effectively.

Share your project management strategies and tools you've utilized, mentioning particular methodologies like Agile. Emphasize your experience in ensuring adherence to timelines and risk management while collaborating with multiple stakeholders.

Talk about your techniques for engaging with clients, such as surveys, direct interviews, or feedback sessions. Explain how you utilize their insights to inform your analysis and improve banking services.

Discuss your approach to data analysis, including the tools you use and how you interpret data into strategic actions. Give examples of past projects where your insights led to tangible outcomes in improving workflows or customer experiences.

Illustrate your understanding of Agile methodologies by describing how they enhance collaboration and responsiveness in your analytical processes. Provide examples of how Agile practices have enabled successful project completion in your previous roles.

Provide a clear example of a complex data set, describing your role in analyzing and interpreting it. Focus on the challenges faced and how the insights derived informed business decisions, showcasing your analytical prowess.

Explain your methods of understanding and prioritizing customer needs, such as customer feedback loops, data analytics, or market research. Highlight your ability to align these needs with business goals.

Share your experiences collaborating with various departments in the banking industry. Discuss how you navigate relationships to foster a collective approach to business objectives and improve service delivery.

Highlight tools such as Tableau, Power BI, or custom dashboards you've used for creating visualizations. Discuss how these visual aids supported your analyses and enhanced communication with stakeholders.

Narrate a specific project that presented challenges, detailing your problem-solving approach and the eventual outcomes. Emphasize your proactive measures and the success achieved through your leadership.