Collections Analyst

As a Collections Analyst at Innovid, your main responsibilities include managing customer receivables, ensuring timely collections and resolving payment discrepancies. You will conduct thorough account analysis, maintain high-level communication with clients for timely payment, and collaborate with internal teams to streamline the billing and collection process.

To become a Collections Analyst at Innovid, you should possess at least 1 year of relevant experience in collections, ideally in an international setting. A Bachelor's degree in Finance or a related field is preferred. Strong English communication skills and basic Excel knowledge are essential, along with proficiency in accounting software.

Innovid is deeply committed to the professional growth of its employees, including Collections Analysts. The company offers tools and training for learning and development, along with exposure to hands-on experience in the digital advertising ecosystem, fostering an environment ripe for career advancement.

Collections Analysts at Innovid enjoy a range of attractive benefits, including unlimited vacation, monthly inflation adjustments, medical assurance, gym coverage, and Internet coverage. Additionally, there is significant growth potential within the role and access to a supportive and inclusive workplace culture.

The working environment for a Collections Analyst at Innovid is collaborative and inclusive, offering a hybrid and flexible working model. The offices are located in Palermo and provide a friendly atmosphere with endless snacks and beverages, encouraging team collaboration and a positive work culture.

In your response, highlight specific experiences where you successfully managed accounts receivable, detailing the tools you used and the results you achieved. Mention any challenges you faced and how you overcame them to demonstrate your problem-solving skills.

Outline a systematic approach to resolving discrepancies that involve research, analysis, and communication. Provide examples that illustrate your ability to resolve issues effectively while maintaining positive client relationships.

Explain your prioritization strategy, whether it involves categorizing accounts based on urgency or the amount owed. Discuss the methods you employ for tracking tasks and ensuring timely follow-ups to keep the process streamlined.

Share a particular incident where you faced difficulties in communication with a client. Discuss how you managed the conversation, the tactics you implemented to turn it around, and the ultimate outcome that benefited both parties.

Mention specific ERP software or accounting packages you have used in your previous roles. Highlight experiences utilizing these tools effectively, especially in maintaining records, tracking accounts, and generating reports.

Discuss your organizational skills and the tools or techniques you rely on, such as using digital task managers, spreadsheets, or sticky notes. Give examples of how these tools have positively impacted your efficiency in previous roles.

Emphasize your understanding of financial regulations and compliance by explaining how you stay updated with relevant laws and practices. Provide examples of procedures you’ve implemented to adhere to these regulations.

Discuss your approach to reassessing the collection strategy. This can include researching the client’s payment history, engaging them for feedback, and potentially arranging a different payment plan that could assist in resolving the outstanding balance.

Demonstrate your knowledge by outlining the procure-to-pay cycle stages, emphasizing the importance of each step in the process. Share any relevant experiences where you have engaged in this cycle to ensure smooth operations.

Articulate your thoughts on the key skills required, such as communication, negotiation, attention to detail, and problem-solving abilities. Back your answer with examples from your experience where these skills were instrumental in achieving success.