Insight Global - job 1 of 6

As a Desktop Support professional with Insight Global, you will primarily be engaged in managing and executing Intune projects while also supporting our desktop team. This includes troubleshooting hardware and software issues, providing user support, and ensuring that all systems run efficiently to enhance productivity across the organization.

To be a successful candidate for the Desktop Support role at Insight Global, you should possess a strong understanding of desktop environments, familiarity with Intune, and excellent problem-solving skills. While prior experience in desktop support ideally is beneficial, a proactive attitude and willingness to learn can also set you apart. Certifications such as CompTIA A+ or relevant Microsoft certifications would be advantageous.

At Insight Global, Desktop Support employees enjoy a comprehensive benefits package. Starting from your 31st day of employment, you'll have access to medical, dental, and vision insurance, and flexible spending account options like HSA and FSA. Additionally, you'll benefit from a 401(k) retirement plan with employer matching and paid sick leave as well as other forms of paid time off.

Insight Global is dedicated to fostering an inclusive environment for all employees, including those in the Desktop Support role. We firmly believe that diversity drives innovation and allows for a more engaging workplace. We emphasize a culture of respect and openness, ensuring that every member can bring their entire selves to work without fear of discrimination.

The Desktop Support role at Insight Global offers a competitive compensation package ranging from $27 to $32 per hour. Exact compensation may vary based on individual skills, experience, and educational background, so your unique qualifications will be recognized and valued.

In answering this question, focus on specific projects where you utilized Intune, such as device management or application deployment. Highlight your hands-on experience, how you resolved issues, and your understanding of its integration with the broader desktop environment.

When responding, outline a structured approach to troubleshooting, starting from identifying the issue, gathering relevant information, checking for common causes, to systematically testing solutions; this shows a methodical mindset and problem-solving capability.

Explain how you assess the urgency and impact of requests, possibly using a ticketing system to manage priorities. Share real examples where you successfully managed multiple issues simultaneously without compromising service quality.

Provide examples of situations where you successfully resolved issues remotely. Discuss the tools you used, the challenges you faced, and how you communicated effectively with users during remote sessions.

Talk about your commitment to continuous learning through online courses, subscribing to tech blogs, participating in forums, and how these efforts improve your skills and enhance your contributions to the desktop support team.

Share a particular instance, focusing on your patience, communication skills, and your approach to finding a resolution while ensuring the user felt valued and supported throughout the process.

List the various tools and software you've worked with, from ticketing systems to diagnostic tools. Highlight your proficiency with them and how they helped you streamline your support processes.

Detail a specific improvement you proposed or implemented, the impact it had on efficiency or user satisfaction, and how you communicated the change effectively to your team.

Discuss your belief in mentorship, creating a comprehensive onboarding plan, and how you would foster a supportive learning environment for new hires to ensure they gain confidence and competence in their roles.

Emphasize the importance of empathy, active listening, and clear communication in your service philosophy. Describe how these qualities can help assess user needs effectively and build trust.