Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Enterprise Support Technician image - Rise Careers
Job details

Enterprise Support Technician

The Enterprise Solutions team is seeking an Enterprise Support Technician to assist in the support of our services at one of the most critical connection points, with our internal customers. This role is reporting into the Enterprise Solutions Manager, and requires a broad and flexible skill-set for supporting a wide set of services such as incident management, AV/VC, Events, Server, Networking, technical support, that we offer across our brands of companies (Facebook, Instagram, WhatsApp, Threads and AR/VR products). Our goal is to deliver technical/non-technical support with outstanding customer service, satisfaction and timeliness.

Responsibilities

Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved. Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary, being the first point of contact for end users to receive support and maintenance within the organization’s desktop computing. mobile devices and application system environment locally at the in-person Helpdesk. Utilize customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services. Proficient in new product / service releases and stay on the forefront of emerging industry practices. Provide engaging, informative, well-organized evidential feedback where required. Observe and comply with Meta’s policies and procedures for Health and Safety at Work. Continually promote health and safety and customer care in compliance with organizational aims and objectives. Available to travel to other regional Meta locations to support offices and wider Enterprise teams.

Qualifications

1+ Years of experience in a technical support role in either a corporate or retail environment. Experience in support and troubleshooting Windows and Mac OS platforms (Mac OSX 14, Windows 11) including mobile devices running Apple iOS & Android mobile operating systems. Experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, and peripherals. Experience working with various collaboration suites (Office 365 and/or Google Suite) Experience working with a ticketing system such as Salesforce, Asana, Remedy, ServiceNow, or equivalent. Work proficiently with minimal daily guidance. Familiarity with Linux Operating Systems (Fedora, Ubuntu). Experience with supporting Network Infrastructure.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Enterprise Support Technician, Meta

Join our dynamic Enterprise Solutions team as an Enterprise Support Technician in Burlingame, California! In this pivotal role, you'll be the go-to expert for providing top-tier support to our internal customers across a range of services. Collaborating closely with our Enterprise Solutions Manager, you'll tackle everything from incident management to AV/VC support and networking assistance. Our mission is to ensure exceptional customer service and satisfaction, and you will play a crucial part in that. You’ll be hands-on in troubleshooting issues and either resolving them or escalating them when necessary, all while maintaining clear communication with the end users. Think of yourself as a technical superhero, providing the support that helps our teams at Facebook, Instagram, WhatsApp, Threads, and AR/VR products thrive. You’ll also take charge of documentation and ticket management, while staying current on the latest IT practices and product releases. This role isn’t just about fixing problems, but really about promoting a culture of excellent health, safety, and customer care within the organization. If you're passionate about tech and enjoy working collaboratively in a lively environment, then becoming our Enterprise Support Technician could be the perfect fit for you!

Frequently Asked Questions (FAQs) for Enterprise Support Technician Role at Meta
What are the key responsibilities of an Enterprise Support Technician at Meta?

As an Enterprise Support Technician at Meta, you will be responsible for providing comprehensive support across various platforms and services, including incident management, technical assistance for AV/VC setups, server and networking issues, and end-user support for both Windows and Mac OS systems. You'll ensure clear communication throughout the support cycle and maintain a focus on outstanding customer service.

Join Rise to see the full answer
What qualifications are required for the Enterprise Support Technician position at Meta?

To qualify for the Enterprise Support Technician role at Meta, candidates should have over 1 year of experience in a technical support role, and familiarity with supporting Windows and Mac OS platforms. Experience with mobile devices, collaboration suites like Office 365, and ticketing systems such as ServiceNow is also necessary. Familiarity with Linux and network infrastructure support is a plus!

Join Rise to see the full answer
What skills are important for success as an Enterprise Support Technician at Meta?

Success in the Enterprise Support Technician position at Meta requires strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. You'll need to be proficient in supporting various hardware and software environments, and it’s beneficial to be adaptable and able to work with minimal guidance while staying updated on emerging industry practices.

Join Rise to see the full answer
What is the work environment like for an Enterprise Support Technician at Meta?

The work environment for an Enterprise Support Technician at Meta is dynamic and collaborative. You'll work closely with internal teams, addressing technical issues and providing customer service on-site at the Helpdesk. There may also be opportunities for travel to support other Meta locations as needed.

Join Rise to see the full answer
How can I enhance my chances of being hired as an Enterprise Support Technician at Meta?

To improve your chances of landing the Enterprise Support Technician role at Meta, it’s essential to gain hands-on experience with troubleshooting various operating systems, familiarize yourself with both mobile and desktop support environments, and be well-versed in using ticketing systems. Demonstrating a strong enthusiasm for technology and commitment to customer satisfaction will also go a long way!

Join Rise to see the full answer
Common Interview Questions for Enterprise Support Technician
Can you describe your experience with supporting Windows and Mac OS platforms?

When answering this question, highlight specific instances where you successfully diagnosed and resolved issues with both Windows and Mac OS. Discuss any relevant tools or methodologies you've used and emphasize your adaptability when working with different operating systems.

Join Rise to see the full answer
How do you handle a situation when a user is frustrated with a technical issue?

In your response, it's important to demonstrate empathy. Show how you would actively listen to the user, acknowledge their frustration, and assure them that you will do your best to resolve their issue promptly. Provide an example of a time when you turned a frustrated user into a satisfied one.

Join Rise to see the full answer
What ticketing systems have you worked with and how did you utilize them?

Discuss any ticketing systems you've used, such as ServiceNow or Remedy. Describe how you managed tickets—tracking issues, documenting solutions, and ensuring timely follow-up. Show your understanding of the importance of documentation in providing quality support.

Join Rise to see the full answer
What steps would you take if you encountered an issue beyond your expertise?

Outline your approach to escalations. This might include documenting the issue meticulously, notifying your supervisor or relevant teams, and staying available to assist until the issue is resolved. Show that you know when to seek help and how to ensure the user feels supported during the escalation.

Join Rise to see the full answer
Tell us about your experience working with collaboration suites like Office 365.

Share specific tasks you performed using Office 365, such as troubleshooting user access issues, resolving problems with software applications, or assisting users with functionality. Providing examples of how you improved user experience or helped onboarding would be beneficial here.

Join Rise to see the full answer
How do you stay updated with new technology trends in IT support?

Discuss your methods for staying informed, be it through online courses, forums, or industry blogs. Share experiences where new knowledge directly impacted your work or enabled you to better serve users.

Join Rise to see the full answer
What kind of feedback have you received from users you've supported?

Prepare to share positive feedback you've received and how you think it reflects your work style. If applicable, mention constructive feedback you’ve applied to improve your service, demonstrating your commitment to growth.

Join Rise to see the full answer
Can you provide an example of a particularly challenging technical problem you solved?

In this response, describe the problem comprehensively. Highlight the steps you took to identify the issue, the solution you implemented, and any collaboration involved. Conclude by sharing what you learned from the experience.

Join Rise to see the full answer
What do you believe is the most important quality for an Enterprise Support Technician?

Discuss the significance of customer service skills and technical know-how. Explain that being personable, patient, and efficient in resolving issues can greatly enhance a user’s experience and the overall efficiency of the team.

Join Rise to see the full answer
What interests you about working for Meta in the Enterprise Support Technician role?

In your answer, share your passion for technology, customer service, and Meta’s commitment to innovation. Highlight how these align with your values and how you see yourself contributing to their mission.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Collaboration over Competition
Fast-Paced
Growth & Learning
Transparent & Candid
Feedback Forward
Dare to be Different
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Flex-Friendly
Snacks
Social Gatherings
Company Retreats
Fitness Stipend
Paid Holidays
Summer Fridays
Work Visa Sponsorship
Bias Training
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Dental Insurance
Life insurance
Photo of the Rise User
Posted 12 days ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Collaboration over Competition
Fast-Paced
Growth & Learning
Transparent & Candid
Feedback Forward
Dare to be Different
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Flex-Friendly
Snacks
Social Gatherings
Company Retreats
Fitness Stipend
Paid Holidays
Summer Fridays
Work Visa Sponsorship
Bias Training
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Dental Insurance
Life insurance
Photo of the Rise User
VNS Health Hybrid US, Kings County, NY; New York State, Brooklyn, NY
Posted 14 days ago

Join VNS Health as a Registered Nurse and play a crucial role in delivering compassionate care to patients in their homes.

Photo of the Rise User
Posted 8 days ago

Join Meijer as a General Merchandise Team Member and immerse yourself in a role that combines customer interaction with retail merchandising.

Photo of the Rise User

Join Enterprise Mobility as a Customer Service Representative at Savannah Airport and deliver outstanding customer service in the rental process.

Photo of the Rise User
Posted 12 hours ago

Join Aon as a Defined Benefit Client Service Manager, leveraging your experience in pension administration to enhance client services.

Photo of the Rise User

Join Northwestern Medicine as an RN Charge Nurse, where your clinical expertise will enhance our patient-centered care approach.

Photo of the Rise User
Posted 10 days ago

We are seeking a detail-oriented Help Desk Administrator to enhance our M365 operations and support our growing team.

Photo of the Rise User

Join Endurance Warranty as a part-time Customer Service Representative and contribute to ensuring customer satisfaction while working remotely.

Photo of the Rise User

Join the Riverview Regional Medical Center team as a Food Service Worker, where you'll play a vital role in delivering quality food services to patients and staff.

Meta's mission is to build the future of human connection and the technology that makes it possible.

301 jobs
MATCH
Calculating your matching score...
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Collaboration over Competition
Fast-Paced
Growth & Learning
Transparent & Candid
Feedback Forward
Dare to be Different
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Flex-Friendly
Snacks
Social Gatherings
Company Retreats
Fitness Stipend
Paid Holidays
Summer Fridays
Work Visa Sponsorship
Bias Training
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Dental Insurance
Life insurance
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 24, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
6 people applied to Activation Specialist at Rebuy
G
Someone from OH, Cincinnati just viewed Operations Lead - AML Refresh Ops (Global Banking) at GHR
Photo of the Rise User
Someone from OH, Akron just viewed Data Scientist II at Kaiser Permanente
Photo of the Rise User
Someone from OH, Eastlake just viewed Summer Intern at Gooch & Housego
I
Someone from OH, Perrysburg just viewed CNC Manufacturing Technician at Innovance
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Lifecycle Marketing Manager at SoFi
Photo of the Rise User
Someone from OH, Cincinnati just viewed Lifecycle Marketing Manager at Caribou
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Marketing Manager at Ocorian
Photo of the Rise User
Someone from OH, Cincinnati just viewed Growth Marketing Manager at Credit Genie
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Product Marketing - AAA Campaigns at PrizePicks
Photo of the Rise User
Someone from OH, Cincinnati just viewed Digital Marketing Analyst, Digital Properties at Darden
Photo of the Rise User
Someone from OH, Cincinnati just viewed Growth Lead at io.net
Photo of the Rise User
Someone from OH, Cincinnati just viewed Sr. Manager / Director of Demand Generation at Seesaw
Photo of the Rise User
Someone from OH, Euclid just viewed Work From Home Union Benefits Rep at Global Elite
Photo of the Rise User
Someone from OH, Cincinnati just viewed Runtime QA Tester II at Aechelon Technology