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Account Executive - job 1 of 2

The Account Executive is a key member of the IWG account team, tasked with ensuring strong client service delivery, operational delivery and project management.

The role will encompass the support and delivery of ITG’s service, including WIP support, project management support, project briefing and support for the customer & ITG’s technology platform.

The role features a mixture of marketing projects from artwork, digital and technology automation. This would be achieved through the support of a content creation studio at ITG HQ, Birmingham, UK and our tech-based studio in the Netherlands.

This Account Executive role will sit within the Local Marketing team within the account structure and will be part of a team of other account managers and Senior Account Managers. You will report into the Senior Account Manager.

Key Responsibilities:

Customer Service:

  • Give support on the daily WIP in conjunction with the ITG studio production team to ensure all customer deadlines are achieved.
  • Support your team in the briefing process to ensure accurate and clear briefing into ITG production or tech teams.
  • Support for QC on all outputs from ITG production team.
  • Ensure consistent and accurate daily delivery of the ITG services provided to the customer.

Operational delivery:

  • Ensure projects are adhered to critical paths set by the SAM.
  • Support in the management of artwork, digital and tech projects through to delivery.

Customer Communications:

  • Ensure that all customer communications are understood, actioned and communicated internally to the ITG production team.
  • Appreciate on this account you will be dealing with different countries, different cultures and non-English native speaking clients so clear and strong communication is essential.  

MRM Platform:

  • Provide support for the customer on any matters concern ITG’s MRM platform.
  • Multi-channel marketing experience
  • Fluent English speaker (other languages are a bonus)
  • Strong communication skills, both written and oral
  • Agency marketing experience desired
  • Highly motivated and ambitious to learn more about high quality client management
  • Strong organisational skills

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

  • 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
  • Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
  • Pension Scheme – helping you save towards your retirement home in the sun!
  • Corporate Medical Cash Plan – claim back the cost of your medical treatments.
  • Smart Working Options – spend up to 40% of your working week from home.
  • So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
  • Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
  • Cycle to Work Scheme – save on the cost of biking to work.
  • Monthly Employee Awards - Employee of the Month programme with £250 bonus
  • Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
  • Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
  • Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
  • Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.


We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.


What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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What You Should Know About Account Executive, Inspired Thinking Group (ITG)

Join our vibrant team as an Account Executive at ITG, where you'll play a pivotal role in delivering top-notch client service and managing exciting projects! Your days will be filled with engaging customer interactions, supporting our team in ensuring seamless communications and project management across marketing initiatives. You'll get to collaborate with our dynamic content creation studio in Birmingham and our technology hub in the Netherlands, where variety is the spice of life. The Account Executive position is perfect for someone who thrives in a fast-paced environment, juggling tasks from digital artwork management to tech automation projects. It's all about building strong relationships with our clients while ensuring our high-quality standards and deadlines are met. You'll work within our Local Marketing team, alongside other account managers and report to the Senior Account Manager. It's an incredible opportunity to develop your skills in client management and communication, especially with the diverse range of clients from around the world. With perks like flexible working options, an annual Wellbeing Day, and a supportive community at ITG, you'll find that we truly value your hard work and happiness. So if you're a motivated individual with a passion for client service, we can’t wait to see your application!

Frequently Asked Questions (FAQs) for Account Executive Role at Inspired Thinking Group (ITG)
What are the main responsibilities of an Account Executive at ITG?

As an Account Executive at ITG, your primary responsibilities include ensuring effective client service delivery and project management. You’ll assist in daily Work In Progress (WIP) alongside the ITG studio team, supporting accurate briefings, managing both operational workflows and project timelines, and maintaining clear communications with clients, particularly in diverse international contexts.

Join Rise to see the full answer
What qualifications do I need to apply for the Account Executive position at ITG?

To qualify for the Account Executive role at ITG, you should be fluent in English, with strong communication skills, both written and oral. Previous agency marketing experience is desirable, along with strong organizational and multi-channel marketing skills. Being highly motivated and eager to learn is key to succeeding in this position.

Join Rise to see the full answer
How does ITG support its Account Executives in their career growth?

ITG places great emphasis on employee development, offering various resources and opportunities for growth. As an Account Executive, you'll receive hands-on training, mentoring from the Senior Account Manager and participation in Wellbeing Workshops, ensuring you not only excel in your role but also maintain a healthy work-life balance.

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What types of projects will I work on as an Account Executive at ITG?

In your role as an Account Executive at ITG, you’ll be involved in a diverse range of projects, including marketing campaigns that involve digital artwork, content creation, and technology automation. This variety keeps the work dynamic, ensuring you’re constantly engaged and challenged.

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What benefits do Account Executives at ITG receive?

Account Executives at ITG enjoy a comprehensive benefits package, including 25 days of holiday plus bank holidays, an annual Wellbeing Day, a corporate medical cash plan, flexible working options, and recognition programs like Employee of the Month. All these perks demonstrate our commitment to employee well-being and happiness.

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Common Interview Questions for Account Executive
Can you describe your experience with client communications in your previous roles?

When answering this question, focus on specific examples where you've successfully managed client expectations, maintained clear communications, and dealt with diverse cultures. Emphasize the importance of understanding client needs and fostering strong relationships.

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How do you prioritize tasks when managing multiple projects?

To answer this question effectively, share your strategies for prioritization, such as using project management tools, setting deadlines, and maintaining clear communication with your team. Discuss how you've successfully balanced competing deadlines in previous roles.

Join Rise to see the full answer
What strategies do you use to ensure project deadlines are met?

Discuss your approach to setting realistic deadlines, communicating with team members, and using progress tracking methods. Emphasize the importance of flexibility and quick problem-solving in overcoming obstacles that may hinder progress.

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How would you handle a situation where a client is unhappy with the service provided?

For this question, demonstrate your problem-solving skills and customer service orientation. Describe how you would listen to the client's concerns, take responsibility, and work collaboratively to develop a solution, ensuring the client feels valued and heard.

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What experience do you have with multi-channel marketing campaigns?

Provide examples that demonstrate your ability to design and manage multi-channel campaigns effectively. Discuss your understanding of different marketing platforms and how they've been used to engage customers, driving successful outcomes for projects.

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How do you ensure clear communication with non-native English speaking clients?

Share techniques you’ve used in the past, such as adapting your communication style, using visual aids, and actively checking for understanding. Highlight the importance of patience and empathy in bridging language barriers.

Join Rise to see the full answer
Can you provide an example of a successful project you managed?

Detail a specific project where you were involved from start to finish, showcasing your role in planning, execution, and achieving the desired results. Emphasize the skills and strategies you employed, and the outcomes that positively impacted the client.

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What tools or software do you find essential for project management?

Discuss specific tools or software programs you've used, highlighting their features that help streamline projects and enhance collaboration. Be sure to mention how you tailored your approach based on the project's needs.

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How do you keep yourself organized while managing multiple accounts?

Explain your organizational techniques, such as using to-do lists, calendars, and project management tools to keep track of tasks and deadlines. Provide examples of how these methods have improved your efficiency and performance.

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What motivates you in a work environment?

Reflect your passion for client service and project success. Discuss how working collaboratively drives you, along with facing challenges that contribute to your personal and professional growth. Share a specific instance where your motivation led to a significant achievement.

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Full-time, hybrid
DATE POSTED
March 4, 2025

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