Account Executive - job 1 of 2

The Account Executive is a key member of the IWG account team, tasked with ensuring strong client service delivery, operational delivery and project management.

The role will encompass the support and delivery of ITG’s service, including WIP support, project management support, project briefing and support for the customer & ITG’s technology platform.

The role features a mixture of marketing projects from artwork, digital and technology automation. This would be achieved through the support of a content creation studio at ITG HQ, Birmingham, UK and our tech-based studio in the Netherlands.

This Account Executive role will sit within the Local Marketing team within the account structure and will be part of a team of other account managers and Senior Account Managers. You will report into the Senior Account Manager.

Key Responsibilities:

Customer Service:

• Give support on the daily WIP in conjunction with the ITG studio production team to ensure all customer deadlines are achieved.
• Support your team in the briefing process to ensure accurate and clear briefing into ITG production or tech teams.
• Support for QC on all outputs from ITG production team.
• Ensure consistent and accurate daily delivery of the ITG services provided to the customer.

Operational delivery:

• Ensure projects are adhered to critical paths set by the SAM.
• Support in the management of artwork, digital and tech projects through to delivery.

Customer Communications:

• Ensure that all customer communications are understood, actioned and communicated internally to the ITG production team.
• Appreciate on this account you will be dealing with different countries, different cultures and non-English native speaking clients so clear and strong communication is essential.  

MRM Platform:

• Provide support for the customer on any matters concern ITG’s MRM platform.

• Multi-channel marketing experience
• Fluent English speaker (other languages are a bonus)
• Strong communication skills, both written and oral
• Agency marketing experience desired
• Highly motivated and ambitious to learn more about high quality client management
• Strong organisational skills

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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