Infrastructure Technical Lead

As an Infrastructure Technical Lead at Ivalua, you will be responsible for overseeing various infrastructure technical projects, ensuring quality operations for datacenters across the APAC region, and managing IT operations including incident resolution, backups, and DRP. You'll also play a key role in collaborating with global teams and supporting applications within our Commercial Cloud systems.

To be successful as an Infrastructure Technical Lead at Ivalua, candidates should have a minimum of 7 years of experience as a system engineer with expertise in Windows and Linux servers, public cloud computing (especially Azure), and strong networking knowledge. Familiarity with security protocols, scripting, and a capability to develop automation solutions will also be beneficial.

Ivalua fosters a collaborative and diverse workplace culture that values inclusion and innovation. As an Infrastructure Technical Lead, you’ll be part of a supportive environment where team members are encouraged to pursue growth opportunities, share ideas, and actively participate in social events and team-building activities.

At Ivalua, we respect work-life balance and offer a hybrid working model for the Infrastructure Technical Lead position, allowing you to enjoy flexibility with three days in the office per week. This structure facilitates productivity while enabling you to manage personal commitments effectively.

In addition to technical skills in server management and cloud operations, having strong problem-solving abilities, excellent communication, and a teamwork-oriented mindset will enhance your candidacy for the Infrastructure Technical Lead role at Ivalua. Demonstrated experience in international settings and cybersecurity knowledge is also a plus.

Talk about your hands-on experience with Azure, highlighting specific projects where you have set up or optimized cloud infrastructure. It's useful to mention any particular services you utilized and the outcomes achieved.

Discuss your approach to incident management, including the importance of communication and prioritization. Provide examples of how you diagnose issues effectively and manage resolutions within an SLA framework.

Outline a systematic approach for network troubleshooting that you adopt, such as identifying symptoms, using diagnostic tools, performing experiments, and documenting outcomes. Share successes to illustrate your skills.

Explain your expertise with Hyper-V, including installation, configuration, and management of virtual machines. If applicable, share instances where you've leveraged virtualization to enhance performance and efficiency.

Highlight your knowledge of security protocols and practices, such as regular patching schedules, access controls, and utilization of monitoring tools. Provide examples of how these practices have safeguarded your previous environments.

Discuss your proficiency in scripting languages like PowerShell or Python, with examples of automating repetitive tasks or streamlining processes within your previous roles. Show how these automations have led to efficiency improvements.

Elaborate on your strategies for managing global teams, stressing coordination, regular check-ins, and cultural sensitivity. Provide examples demonstrating your project management skills and successful cross-regional collaborations.

Explain the monitoring tools you have experience with, such as application performance monitoring software or SIEM tools. Illustrate how these tools have helped you proactively manage and optimize performance.

Emphasize the importance of clear and precise documentation in your workflow. Share how you create and maintain documentation to ensure operational continuity and effective communication across teams.

Provide a detailed account of a challenging technical problem you faced, your diagnostic approach, teamwork, and the solution implemented. This showcases your problem-solving capabilities and ability to work under pressure.