Inside Sales Supv

As an Inside Sales Renewals Team Manager at Johnson Controls, your main responsibilities include leading a team of Internal Renewals Advisors, managing workloads, meeting KPIs, setting sales targets, and conducting regular one-on-one meetings with team members. You will also be instrumental in driving recurring revenue through effective cross-selling and upselling strategies. Additionally, you’ll engage in presentations to leadership teams and champion key strategies and initiatives that contribute to the company’s growth.

To qualify for the Inside Sales Renewals Team Manager position at Johnson Controls, candidates should demonstrate strong coaching abilities, excellent communication skills, and experience in sales leadership. You should have a proven track record of managing multiple targets and be able to confidently host team huddles and lead calls. Familiarity with pricing, bidding, and communicating technical information is a plus, along with skills in process refinement and improvement.

As an Inside Sales Renewals Team Manager at Johnson Controls, you will enjoy a competitive salary and commission structure, along with a comprehensive benefits package that includes paid holidays, sick pay, pensions, life assurance, and employee discounts. You’ll also have access to extensive training opportunities and resources to help you excel in your role, as well as initiatives for career progression and a supportive, collaborative team environment.

Johnson Controls is dedicated to the career development of its employees, including those in the Inside Sales Renewals Team Manager role. You will have access to various career ladders, comprehensive training programs, and resources that will enable you to enhance your skills and grow within the company. Regular feedback, coaching sessions, and participation in leadership presentations will also help position you for advancement.

A typical workday for an Inside Sales Renewals Team Manager at Johnson Controls may include managing team workloads, setting and reviewing sales targets, leading huddles for motivation, and engaging in one-on-one coaching sessions with team advisors. You will likely also coordinate customer communications, analyze sales performance, and collaborate with other departments to secure orders, all while driving strategies that contribute to consistent revenue growth.

When prioritizing your team's workload, focus on clear objectives linked to revenue goals and KPIs. Encourage open communication to assess challenges and adjust priorities based on team strengths, customer needs, and strategic initiatives. Utilize task management tools if necessary to ensure everyone stays on track.

Discuss a specific sales initiative where you set clear objectives, involved your team in brainstorming strategies, and meticulously tracked progress. Highlight how you adjusted the approach based on feedback and results, leading to a successful outcome for both the team and the company.

To motivate a sales team effectively, I focus on recognizing individual and team achievements, setting achievable goals, and creating a positive work environment. Initiatives like team-building activities and regular feedback sessions can enhance team morale and commitment to collective success.

Effective coaching requires a personalized approach. I engage in active listening, provide constructive feedback, and set realistic improvement goals for team members. Additionally, I arrange role-playing exercises to simulate client interactions which improve their skills and confidence.

To ensure my team meets their KPIs, I implement regular check-ins to track progress, analyze performance metrics, and provide ongoing support. Setting clear expectations and facilitating additional training when necessary helps to keep everyone aligned and focused on our targets.

I have extensive experience utilizing CRM systems to manage the sales process effectively. This includes tracking leads, documenting customer interactions, analyzing sales pipelines, and generating reports. CRM tools enhance communication within the team and ensure we remain organized in meeting our goals.

Fostering a culture of collaboration involves encouraging open communication, creating opportunities for team brainstorming, and celebrating collective successes. I also promote knowledge sharing and mentorship within the team to strengthen relationships and enhance overall team performance.

When handling customer objections, I adopt a problem-solving mindset, actively listening to their concerns. I aim to address their issues empathetically and provide solutions that highlight the value of our product or service. This approach often transforms objections into opportunities to build stronger relationships.

Adapting sales strategies to market changes involves staying informed about industry trends and customer needs. I regularly analyze performance data and feedback, allowing me to pivot our approach as necessary and ensure that we remain competitive and capable of meeting our clients' evolving demands.

A successful sales team exhibits strong communication skills, a collaborative spirit, and an unwavering focus on customer satisfaction. Moreover, adaptability, resilience, and a commitment to continuous learning are essential attributes that empower the team to excel in a dynamic marketplace.