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Seasonal Customer Advocate

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Company Description

Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Safelite

Job Description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

Monday thru Saturday, with Sunday & Tuesday off

Position is a minimum of 4 months, but could be as long as a year

Competitive weekly base pay starting at $19.00/hour.
Paid training and all the tools and resources you'll need to be successful.

What You’ll Do

Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.

What You’ll Need

High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.

#LI-RECRUITERTAG

Base Pay Range Min - Max (in $USD):

$17.90 - $25.10

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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Average salary estimate

$44700 / YEARLY (est.)

min

max

$37272K

$52128K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Seasonal Customer Advocate, Jobs for Humanity

At Safelite, we believe that being a Seasonal Customer Advocate is not just about managing car glass repairs; it's about making every customer's day just a little bit brighter! Located in the charming city of Redlands, California, this role is your chance to be the friendly voice and welcoming face of our service. You will be the first point of contact, and your organized and energetic approach will shine through as you greet customers, take calls, and handle emails with grace. Imagine the satisfaction of helping someone resolve their auto glass issues—without breaking a sweat! In this seasonal role, you'll work Monday through Saturday with Sundays and Tuesdays off. Our competitive base pay starts at $19.00 an hour, plus paid training to ensure you're set up for success. Each day will bring new challenges as you juggle administrative tasks, manage work orders, and creatively solve customer concerns. If you have 1-3 years of experience in telephone operations or business administration, we want to hear from you! Come join us in creating an inclusive work culture where everyone is welcomed and valued. This opportunity may last between four months to a year, so there’s plenty of room for growth and career-building along the way. At Safelite, you’ll discover it’s more than just a job; it’s a supportive environment where you can thrive while helping customers automotive adventures continue smoothly.

Frequently Asked Questions (FAQs) for Seasonal Customer Advocate Role at Jobs for Humanity

What are the responsibilities of a Seasonal Customer Advocate at Safelite?

As a Seasonal Customer Advocate at Safelite, your responsibilities include welcoming in-shop customers, managing incoming phone calls, emails, and faxes regarding service issues, and ensuring smooth running of administrative tasks like work orders, invoices, and insurance verifications. You will also creatively solve customer concerns to deliver a memorable experience.