Job details

Operations - Customer Care Specialist I

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Description

Position Overview:

The Customer Care Specialist position will assist with the daily duties leading to providing World Class Service to all J&J’s customers. They will answer and handle daily phone calls from internal and external customers; they will monitor the personal and commercial lines general voicemail boxes and return calls or forward calls to the appropriate teammates by the end of each workday. They will also manage the processing@jjins.com email (this is an internal email) by responding to any emails within 1 business day.

Job Responsibilities:

Handle incoming telephone calls and emails in a timely fashion with a friendly, respectful and welcoming demeanor
Provide requested documents and/or information requested by our customers, such as, but not limited too;
- Payment status
- Refund status
- Requests for copies of policy documents
- Status of change request, cancellation request, etc
Enter File Notes to document conversations and information provided during phone call conversations with the customer
Import emails received and/or sent to customers to document information provided during email correspondence with the customer
Contributes to team effort and/or other by accomplishing various tasks as they are assigned
Effective communication with owners, department managers, staff and teammates
Annual 16 hour continuing education encouraged

Requirements

Education and Work Experience:

High School Diploma or equivalent
Minimum of six months to three years clerical and/or customer service experience within a call center environment preferred but not required

Knowledge Skills & Abilities:

· Ability to type 30-50 WPM

· Ability to answer phones, including conference calls and/or possible multiple lines and transferring calls with moderate to strong customer service skills

Ability to communicate with very clear verbal and/or written communication skills

· Ability to type accurately, organize and present information in a neat and effective manner

· Ability to manage multiple tasks, while keeping focused on the details

· Ability to exercise good judgment and pay attention to detail

· Ability to handle difficult customers with confidence

· Ability to grasp new tasks/software/equipment quickly, efficiently and accurately

Positive and welcoming attitude

· Willingness to learn and ability to take initiative by self-motivation

· Team player with a proactive approach to problem solving

· Knowledge and experience with Microsoft Office Suite (word, excel, PowerPoint, outlook)

Typical Physical Demands:

· Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching

· May require lifting-up to 25 pounds

· Requires normal range of vision and hearing with or without accommodations

Career Path from level I to III:

· Determined by; confidence level and comprehension within Knowledge Skills and Abilities and Job Responsibilities, self-motivation, completed education requirements, contributions to the team and/or tenure within the role.

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CEO of Johnson & Johnson

Joaquin Duato

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Average salary estimate

$35000 / YEARLY (est.)

min

max

$30000K

$40000K

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What You Should Know About Operations - Customer Care Specialist I, Johnson & Johnson

Are you ready to embark on a rewarding journey with J&J as a Customer Care Specialist I in vibrant Dallas, Texas? In this essential role, you'll become the friendly voice our customers rely on, ensuring they receive the world-class service we stand for. Your day-to-day will be bustling with excitement as you handle incoming phone calls and emails with warmth and grace. You will not only provide valuable information like payment statuses and policy documents but also keep meticulous records of your interactions through File Notes. Your proactive attitude will shine as you manage voicemail boxes and ensure emails are answered within one business day, creating an efficient response system that benefits everyone. With your strong communication skills, you'll connect with internal and external customers, contributing to our team's success. This is more than just a position; it’s a stepping stone in your career where ongoing education is encouraged, and teamwork is celebrated. Your friendly demeanor, attention to detail, and ability to handle challenging situations with confidence will set you apart. Plus, with options for career progression from level I to III, your growth potential is limitless at J&J. Are you ready to bring your positive attitude and initiative to our team? Join us in making a difference!

Frequently Asked Questions (FAQs) for Operations - Customer Care Specialist I Role at Johnson & Johnson

What are the primary responsibilities of a Customer Care Specialist I at J&J?

As a Customer Care Specialist I at J&J, your main responsibilities include managing incoming phone calls and emails, providing customers with information about payment statuses and policy documents, and documenting all interactions thoroughly. You will also monitor voicemail boxes and ensure timely responses to emails, aiming to provide world-class service with every communication.