Retail Security Agent

At Jushi Holdings Inc., the Retail Security Agent is responsible for maintaining the safety of property and team members while delivering excellent customer service. Key duties include monitoring CCTV, managing crowd control, conducting inspections, and ensuring compliance with safety and health policies. The role also involves assisting customers, handling product inquiries, and maintaining store cleanliness, all while adhering to company values.

To qualify for the Retail Security Agent position at Jushi Holdings Inc., candidates typically need a High School diploma or GED, and previous experience in security, retail, or hospitality is preferred. Excellent communication skills and the ability to thrive in a fast-paced environment are essential. Candidates must also be willing to submit to and pass a comprehensive background check.

Retail Security Agents at Jushi Holdings Inc. can expect a dynamic and fast-paced work environment. The position involves constant engagement with customers and team members, along with monitoring security systems under conditions that may include moderate to loud noise levels. Flexibility in schedule is also required due to the nature of the retail sector.

Success as a Retail Security Agent at Jushi Holdings Inc. requires strong communication and interpersonal skills, along with the ability to prioritize safety in all actions. Familiarity with cannabis products is a plus, as is proficiency in using technology and retail POS systems. Good judgment and time management are essential for carrying out responsibilities effectively.

Jushi Holdings Inc. offers a range of benefits for their Retail Security Agents, which may include medical, dental, and vision coverage, life insurance, flexible spending accounts, and a 401(k) plan. Employees may also enjoy paid time off and holidays, contributing to a balanced work-life experience.

When answering this question, focus on a specific example where you utilized effective communication and problem-solving skills to manage a crowd. Highlight the outcomes and any feedback received to demonstrate your capability in maintaining order.

Explain your approach to task prioritization by discussing the importance of assessing immediate needs, customer inquiries, and security protocols. Provide an example of how you stayed organized and managed multiple responsibilities efficiently under pressure.

Detail your response process, including observation, documentation, and if necessary, communicating with supervision or law enforcement. Emphasize the importance of safety and following company protocols.

Discuss your understanding of safety and health standards and your proactive approach. Mention any training or guidelines you've followed, illustrating how you implement these practices in your daily tasks.

Share your familiarity with security systems, such as CCTV and alarm systems, or retail POS technology. Discuss any relevant training you've had and how you've used technology to enhance security in previous roles.

Emphasize your philosophy on customer service, focusing on listening, empathy, and prompt assistance. Share examples that reflect your dedication to ensuring a positive shopping experience for customers.

Illustrate your conflict-resolution skills by describing a challenging interaction with a customer and how you resolved it with patience and understanding. Highlight the outcome and what you learned from the experience.

Discuss qualities such as vigilance, integrity, and excellent communication skills. Argue why these characteristics enhance security management and customer interaction in the retail space.

Elaborate on how accurate documentation is crucial for reviewing incidents, ensuring accountability, and complying with legal standards. Share an example where your documentation helped clarify a situation.

Reflect on your passion for safety, your drive to protect others, and your interest in contributing positively to the team environment. Consider discussing how this role aligns with your long-term career goals.