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Senior Compliance Quality Assurance Officer

At Kantox, we are looking for a Senior Compliance Quality Assurance Officer to join our amazing Compliance team and hold an important role in the organisation 🚀

Our Compliance team has been instrumental in maintaining adherence to regulatory standards and industry best practices. Given that, we want to bring on board a Senior QA with extensive experience in Know Your Customer (KYC), AML, sanctions protocols and compliance-related Quality Assurance processes. This role is essential to ensuring our operations remain compliant and effective.

Meet our team:

The project:

  • Risk-Based Quality Assurance: Conduct thorough, risk-based quality checks and quality assurance controls on KYC activities, ensuring adherence to high standards as per established policies and work instructions.
  • Operational Activity Reviews: Perform regular reviews and quality analysis of AML, sanctions, and KYC processes to ensure compliance and operational excellence.
  • Process Monitoring and Gap Identification: Monitor internal KYC processes to ensure they are functioning effectively, identifying and reporting any gaps or deficiencies.
  • Process Improvement Support: Assist in pinpointing areas within the KYC process requiring enhancements to procedures, instructions, or tools, and provide actionable recommendations for improvement.
  • Policy and Procedure Integration: Ensure that the policies and procedures applied by onboarding and monitoring teams are effectively integrated into daily operations, addressing any deficiencies proactively.
  • Liaison and Resource Role: Act as a company-wide resource and liaison on AML policies, contractual matters, communications, workflows, and quality improvement initiatives.
  • Alert and Risk Assessment Optimization: Review and fine-tune the quality of alerts in ComplyAdvantage, optimise the client risk assessment methodology, and verify the quality of screening and filtering alert resolutions to maintain accuracy and effectiveness.

Who you are:

  • A minimum of 4-5 years of experience in AML/KYC-related processes, with at least 3 years in a dedicated Quality Assurance role.
  • Higher education in law, finance, banking, or a related field. A Master’s degree in Compliance or AI-related disciplines would be advantageous.
  • Professional certification such as ACAMS, ICA, or equivalent is highly preferred.
  • Proactive and driven, with a strong focus on achieving improvements and operational efficiency.
  • Practices open and respectful communication, fostering positive relationships across all levels of the organization.

You also have:

  • Industry Knowledge: Deep expertise in AML, KYC, and sanctions compliance frameworks, with a specific focus on fintech and payment institutions to align with Kantox’s operational context.
  • Regulatory Awareness: Up-to-date knowledge of EU and UK regulatory requirements, particularly those impacting payment institutions and financial technologies.
  • Analytical and Organizational Skills: Demonstrates a strong analytical mindset and exceptional organizational capabilities for effective problem-solving, especially in dynamic, fast-paced environments.
  • Continuous Improvement Focus: Proven ability to identify inefficiencies and implement sustainable process improvements in alignment with company goals.

Our culture:

  • An environment of innovation, accountability, and constructive feedback
  • A diverse and multicultural team of over 40 different nationalities
  • Grow your role and build your career with our learning and development opportunities.
  • A collaborative and inclusive culture of sharing and teamwork
  • Hybrid working and flexible hours so you can work when and where it suits
  • Some testimonials: "The culture and the people at Kantox make me want to recommend Kantox as a place to work. There is a good balance between learning and growing and support from fellow team members. I feel like the people are very welcoming and make Kantox an easy place to feel at home."

What we offer:

  • Competitive salary
  • Hybrid working policy
  • Sponsored learning budget
  • Free private health insurance
  • Free Spanish, English and French lessons
  • Relocation package if needed
  • Flexible working hours with an intensive Friday schedule
  • 31 days of annual vacations
  • Gym discounts and free sport activities
  • Restaurant Ticket with monthly credit and regular cross-team lunches
  • Fresh fruit and unlimited coffee
  • Office with 360-degree views of Barcelona

Our Commitment to Diversity, Equity & Inclusion:

Kantox is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Kantox employee.

We're proud to be an equal opportunity employer, and encourage all applicants regardless of race, religion, or belief (if any), colour, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

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What You Should Know About Senior Compliance Quality Assurance Officer, Kantox

At Kantox, we are thrilled to invite a Senior Compliance Quality Assurance Officer to join our dynamic Compliance team! This is more than just a job; it's a chance to be part of a group that plays a crucial role in ensuring our operations adhere to regulatory standards and industry best practices. In this role, you will leverage your extensive experience with Know Your Customer (KYC), Anti-Money Laundering (AML), and sanctions protocols to implement and oversee quality assurance processes. Your insights and skills will help us maintain compliance and efficiency across our operations. You’ll find yourself conducting thorough quality checks on KYC activities, reviewing operational AML and sanctions processes, and identifying improvements to enhance our procedures. Collaboration is key at Kantox, so as a Senior Compliance Quality Assurance Officer, you will also be the go-to resource for all AML communications and quality improvement initiatives. If you're someone who thrives in a fast-paced environment and enjoys fostering positive relationships across the organization, this role is perfect for you. With our commitment to innovation and continuous improvement, we strive to create an inclusive culture of teamwork. We believe that your contribution will not only make a difference at Kantox but also enrich your professional journey as you grow your role. Join us in not just meeting standards but exceeding them, all while enjoying a collaborative work environment that champions learning and development. We can't wait to meet you and see how you can contribute to our mission at Kantox!

Frequently Asked Questions (FAQs) for Senior Compliance Quality Assurance Officer Role at Kantox
What are the responsibilities of a Senior Compliance Quality Assurance Officer at Kantox?

As a Senior Compliance Quality Assurance Officer at Kantox, your responsibilities include conducting risk-based quality checks on KYC activities, performing regular reviews of AML and sanctions processes, and identifying any operational gaps within internal KYC procedures. You'll be instrumental in providing actionable recommendations for process improvements and ensuring that all policies and procedures are integrated effectively into daily operations.

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What qualifications are needed for the Senior Compliance Quality Assurance Officer position at Kantox?

To qualify for the Senior Compliance Quality Assurance Officer position at Kantox, you should have at least 4-5 years of experience in AML/KYC processes, with a minimum of 3 years in a dedicated Quality Assurance role. A higher education degree in law, finance, or banking is required, and a Master's degree in Compliance or related fields is preferred. Additionally, professional certifications such as ACAMS or ICA are highly valued.

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How does the role of a Senior Compliance Quality Assurance Officer contribute to Kantox's mission?

The Senior Compliance Quality Assurance Officer plays a vital role at Kantox by ensuring that all compliance-related activities meet regulatory standards and contribute to the overall effectiveness of the organization. By conducting thorough quality checks and monitoring KYC processes, you'll help safeguard the organization from risks while also fostering a culture of continuous improvement, which is central to our mission.

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What skills are essential for a Senior Compliance Quality Assurance Officer at Kantox?

Essential skills for a Senior Compliance Quality Assurance Officer at Kantox include strong analytical abilities, excellent organizational skills, and a proactive approach to identifying and implementing process improvements. Deep knowledge of AML, KYC, and sanctions compliance frameworks, coupled with the ability to communicate effectively across all levels of the organization, is critical for success in this role.

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What type of work culture can a Senior Compliance Quality Assurance Officer expect at Kantox?

At Kantox, the work culture is collaborative, inclusive, and focused on innovation. As a Senior Compliance Quality Assurance Officer, you’ll find an environment that encourages constructive feedback and accountability. With a diverse team representing over 40 nationalities, Kantox values learning and development, offering opportunities to grow your role while balancing work and life with hybrid working models.

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Common Interview Questions for Senior Compliance Quality Assurance Officer
Can you describe your experience with AML and KYC compliance processes?

When addressing your experience with AML and KYC compliance processes, it’s important to outline specific roles you've held and the key responsibilities associated with them. Highlight any direct involvement in conducting quality assurance, monitoring compliance within operations, and the tools or software you've used. Sharing quantifiable outcomes—like successful audits or improvements in compliance rates—will illustrate your competency.

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What steps do you take to ensure that compliance processes meet regulatory standards?

In your response, discuss your systematic approach to compliance. This can include regular audits, quality checks, and staying updated on regulatory changes. Emphasize your experience with risk assessments and how you incorporate feedback from teams to enhance processes. This reflects your proactive nature and commitment to maintaining high standards.

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How do you handle discrepancies found during quality assurance checks?

Handling discrepancies requires a measured and detail-oriented approach. Discuss your process for investigating the root causes and coordinating with involved teams to address the issues. Communicating discrepancies respectfully and constructively promotes a culture of improvements. Be sure to give examples of past experiences or methods you've used to rectify issues.

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What experience do you have with compliance technology tools?

Mention specific compliance technology tools you’ve utilized, such as ComplyAdvantage or other AML/KYC software. Highlight how these tools enhanced your work efficiency or contributed to successful compliance initiatives. Discuss any improvements you proposed or implemented based on your experiences with these tools.

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How do you stay updated with industry regulations and compliance best practices?

Staying updated with industry regulations requires ongoing education. Discuss your commitment to professional development through workshops, webinars, or relevant certifications like ACAMS or ICA. Mention any professional networks, forums, or publications you follow to remain informed about industry updates and best practices, showing your proactive approach.

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Can you discuss a time when you identified a significant compliance risk? What actions did you take?

When discussing a significant compliance risk you identified, provide context about the situation and the potential impact. Emphasize your analytical skills by detailing the steps you took to analyze the risk, propose solutions, and implement changes. Highlight collaboration with teams to ensure compliance became a priority and contributed to organizational goals.

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Describe your approach to training and educating team members on compliance issues.

A collaborative approach to training and educating team members is vital for fostering a compliance-oriented culture. Share your strategies for creating engaging training sessions, incorporating practical examples, and encouraging open dialogue. Emphasize the importance of creating a safe space for questions, promoting a proactive stance towards compliance among team members.

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What do you find most challenging about the compliance role, and how do you address these challenges?

In responding, underline your understanding of the complexities surrounding compliance, such as adapting to regulatory changes or keeping all teams aligned. Discuss specific challenges you have faced and the proactive mechanisms you developed, like structured communication channels or regular training, to address these challenges effectively.

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How do you prioritize multiple compliance projects with tight deadlines?

Discuss your organizational skills and prioritization strategies to manage multiple projects effectively. Mention tools you use to track progress, along with techniques like setting clear deadlines, delegating tasks where appropriate, and maintaining open communication with stakeholders. Illustrating your ability to manage pressure while ensuring accuracy shows leadership qualities.

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What is your understanding of risk-based quality assurance in compliance?

Demonstrate your knowledge of risk-based quality assurance by explaining its importance in focusing on areas with the highest risk to the organization. Discuss how you can leverage data and analysis to allocate resources effectively, highlighting any frameworks or methodologies you’ve employed to guide your QA efforts in compliance.

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Kantox, headquartered in Barcelona, and established in 2011, is a fintech company offering a currency management automation platform that enables businesses to automate their end-to-end corporate FX workflow, eliminate risk, and leverage foreign c...

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March 19, 2025

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