Ferry Captain/Mate

As a Ferry Captain at Frye Island Ferry System, your primary responsibilities include the safe and efficient operation of a 90-ton twin-diesel ferry boat, ensuring the safety of both passengers and vehicles during transport. You will manage loading and unloading procedures, navigate the waters of Sebago Lake, and respond to any on-board emergencies. Additionally, you will be expected to maintain a high level of customer service, making sure every passenger enjoys a pleasant experience during their journey.

To qualify for the Ferry Mate/Deckhand position at Frye Island Ferry System, applicants should possess basic customer service skills, the ability to handle ticketing applications on mobile devices, and a willingness to interact courteously with the public. Physical abilities are necessary, such as walking, bending, and securing vehicles. Familiarity with computer software and email communication will also be beneficial. While specific experience isn’t required, a commitment to maintaining a positive demeanor and providing excellent service is crucial.

Yes, Frye Island Ferry System offers part-time seasonal job opportunities running from April through November. These seasonal roles, which include Ferry Captain and Ferry Mate/Deckhand positions, are designed for individuals looking for flexible working hours while enjoying the stunning views of Sebago Lake and engaging with the community throughout the peak season.

Frye Island Ferry System is committed to ensuring that all new hires, whether as Ferry Captains or Mates, receive comprehensive training tailored to their specific roles. Training focuses on vessel operation, safety protocols, customer service practices, and handling ticketing applications. Even if you have prior experience, ongoing support and refreshers will help ensure that our team operates smoothly and efficiently on the water.

Employees at Frye Island Ferry System can expect a range of benefits including a starting hourly wage of $20/hr, flexible work schedules with 6-hour shifts, and unique perks like free golf at the island's golf course and free ferry tickets. The opportunity to work in a beautiful outdoor setting offers a refreshing change from a traditional office environment, making it an attractive option for seasonal workers.

When answering this question, highlight specific experiences you've had with vessel operation, mentioning the types of boats you've handled, your training background, and any relevant certifications. Emphasize your understanding of navigation and emergency protocols to showcase your preparedness for the responsibilities of a Ferry Captain.

Your answer should reflect a proactive approach to safety. Discuss protocols you follow such as conducting safety briefings, monitoring conditions before departure, and keeping clear communication with your crew and passengers. Providing examples of past situations where you ensured safety will strengthen your response.

In your response, outline your approach to remain calm under pressure. Share a specific example where you successfully managed a difficult situation, using clear communication and quick decision-making to resolve the issue while prioritizing passenger safety. This will demonstrate both your problem-solving skills and customer service orientation.

Detail your past customer service experiences, particularly those in the transportation field, if applicable. Discuss how you've positively interacted with customers, tackled their concerns, and ensured they felt valued during their journey, highlighting your commitment to excellent service.

When answering, emphasize qualities such as communication skills, teamwork, and customer-oriented service. Explain how these qualities contribute to creating a pleasant experience for passengers and improving the efficiency of operations aboard the ferry.

Offer an anecdote where you had to adjust your plans or navigation strategy due to unexpected weather changes. Highlight your foresight, adaptability, and quick-thinking skills, which are essential for ensuring safety and operational efficiency in marine settings.

Express your passion for outdoor environments and community interaction as key motivators for pursuing this seasonal position. Relate your interest in maritime work and how it aligns with your long-term career goals, making it clear that their seasonal work is a unique and appealing opportunity for you.

Discuss strategies for staying organized under pressure, such as prioritizing tasks, efficient use of technology for ticketing, and effective communication with customers. Mention how you maintain a friendly and calm demeanor even during busy periods to enhance the customer experience.

Describe your pre-shift routines including safety inspections of the vessel, reviewing passenger lists, checking weather conditions, and preparing equipment for smooth operations. This shows your structured approach to ensuring readiness and safety before each shift.

Emphasize your admiration for Frye Island Ferry System's commitment to community service, its beautiful location on Sebago Lake, and your passion for providing excellent ferry service. Tailor your response by recounting any personal connections or experiences with the area that makes you eager to join their team.