Fraud Investigator

As a Fraud Investigator at KOHO, your responsibilities include identifying fraudulent accounts, conducting investigations into inbound fraud notifications, and working directly with users who have been scammed. You will also collaborate with law enforcement and other financial institutions to effectively manage fraud and develop new investigative methods. This role is crucial in ensuring the safety and security of our users.

To qualify for the Fraud Investigator position at KOHO, you should have 3 to 5 years of experience in fraud investigations. Strong analytical and problem-solving skills are essential, along with effective communication capabilities. While fluency in French is an asset, proficiency in advanced Excel or SQL is also advantageous. Relevant designations such as CFE, CAMS, or CFA will further bolster your application.

As a Fraud Investigator at KOHO, your work schedule is fixed from 9 am to 5 pm Pacific Time, Tuesday through Saturday. This structured schedule ensures that you can focus entirely on protecting our customers from fraud during peak operational hours.

Yes, the Fraud Investigator role at KOHO is fully remote, allowing you to work from wherever you are in Canada. We support a work-from-home setup and provide a budget to help set up your home office, ensuring you have everything you need to succeed in your role.

The culture at KOHO is one of collaboration, creativity, and inclusiveness, making it an amazing environment for a Fraud Investigator. We prioritize work-life balance with wellness days and professional development opportunities. Additionally, we've been recognized as a 'Great Place to Work' several times, highlighting our commitment to building a diverse team where every voice is valued.

When answering this question, emphasize specific examples from your previous work, showcasing your analytical skills and successful outcomes. Mention the types of fraud you’ve investigated, the tools you used, and the process you followed to mitigate risks, demonstrating your expertise in the field.

Discuss your approach to maintaining composure under pressure, possibly by citing relevant experiences. Make sure to highlight your problem-solving strategies and your ability to prioritize tasks effectively while ensuring thorough investigations are conducted.

Detail the analytical techniques and tools you use to identify fraudulent activities, such as data analysis, pattern recognition, or even machine learning algorithms. Show that you stay updated on the latest trends in fraud detection, indicating your proactive approach.

Emphasize the importance of empathy and clear communication in your approach. Explain how you provide emotional support while conveying necessary information and ensuring users feel secure and understood during the resolution process.

Share a successful initiative you led or contributed to in your past roles. Discuss the challenges, actions taken, and the measurable outcomes that demonstrably improved fraud detection or prevention, showcasing your impact and leadership.

Highlight your teamwork skills by discussing how working with different departments, law enforcement, or other institutions is vital for effective investigations. Provide examples of how collaboration helped in resolving complex fraud cases in the past.

Talk about your commitment to continuous education through resources such as webinars, industry publications, or networking groups. Mention specific sources or organizations that keep you alert to the ever-evolving fraud landscape, indicating your proactive learning habits.

Identify a key challenge, such as dealing with emotional users or evolving tactics from fraudsters, and explain how you manage it. Discuss your strategies for maintaining resilience and adapting to new challenges in your role.

Share specific metrics you monitor, such as the number of fraud cases resolved, user satisfaction, or the financial impact of your work. This demonstrates your analytical approach and commitment to delivering results in your role.

Express your passion for protecting consumers and the values that align with KOHO's mission. Show your enthusiasm for their innovative approach to finance and how your skills can help contribute positively, making a real difference for their users.