UX-райтер

As a UX Writer at Kyivstar.Tech, your primary responsibilities will include designing user-focused content for the JET Contact Center application, simplifying complex ideas into clear language, and enhancing the interface text's effectiveness and clarity. You will collaborate with a cross-functional team, dive deep into the product, and contribute to creating a seamless user experience.

To apply for the UX Writer position at Kyivstar.Tech, you need to be fluent in Ukrainian and have at least 2 years of experience in a similar role within a product-focused company. Familiarity with analytic tools, usability services, and experience with CMS are also required, along with a basic understanding of interface design software like Figma.

Kyivstar.Tech offers a flexible work environment where you can choose to work from the office or remotely. We believe in supporting our employees' needs, providing resources for learning and development, performance bonuses, health insurance, and a wellbeing program. Join a culture that values innovation and growth.

The UX Writer plays a critical role in shaping the user experience of the JET Contact Center by crafting intuitive, engaging content that helps both employees and customers navigate the application effectively. Your insights into user needs and pain points will directly impact the center's efficiency and overall subscriber satisfaction.

At Kyivstar.Tech, as a UX Writer, you will have access to numerous training programs, both internally and through partners, and resources like our exclusive library to foster your professional growth. We encourage a culture of continuous learning, allowing you to stay updated with industry trends and improve your skills.

When crafting user-centered content, I begin by researching user needs through interviews and surveys. I then develop personas and map user journeys to identify key touchpoints. Using this information, I create content that addresses user pain points while aligning with business goals. Prototyping and gathering feedback help refine the content further.

I welcome feedback as an essential part of the creative process. I approach feedback with an open mind, actively listening to the concerns and suggestions of both designers and product owners. This collaboration allows me to iteratively improve my content, ensuring it fits within the design and meets user needs effectively.

To ensure clarity, I adhere to the principles of simplicity and conciseness. I avoid jargon, use plain language, and prioritize the most critical information. I also utilize tools and guidelines that enhance readability and run usability tests to ensure that the content resonates with the target audience.

In a previous role, I worked on a rebranding project for a digital product that involved revising the entire user interface content. I collaborated closely with designers and researchers to align the tone of voice with the new brand identity, simplifying the complex features of the product while ensuring clarity and engagement through every step of the user journey.

The most crucial aspect of UX writing is to create content that enhances the user's interaction with the product. This means understanding users’ needs, behaviors, and emotions and ensuring that every piece of content serves a purpose - whether to inform, guide, or reassure them while using the product.

I prioritize tasks by assessing the impact and urgency of each project. I use project management tools to keep track of deadlines and collaborate with the team to ensure alignment. I also communicate regularly to manage expectations and adjust priorities as necessary to meet tight deadlines.

Essential tools for me include content management systems (CMS) for publishing and managing content, design collaboration tools like Figma for working closely with designers, and analytics platforms to track user engagement with the content. These tools facilitate seamless collaboration and drive data-informed content decisions.

I stay updated by following industry blogs, participating in online forums, attending webinars, and engaging with professional communities. I also make it a habit to read books and articles on UX writing to continuously learn and apply new concepts and strategies to my work.

In my previous position, I identified user confusion around a feature due to poorly written instructions. I rewrote the content using clear, step-by-step guidance and included visual aids. Consequently, there was a significant drop in support tickets related to that feature, indicating improved user comprehension and satisfaction.

I am drawn to Kyivstar.Tech’s commitment to innovation and its mission to impact lives positively through technology. As a UX Writer, I hope to leverage my skills to create meaningful content that enhances user experiences, and being part of such a forward-thinking company excites me about the possibilities of growth and contribution.