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Influencer Manager

Company Description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. 

Job Description

We are looking for an Influencer Manager to join our team of around 1,700 people worldwide to help us power up the traveler's journey for millions of holidaymakers. If you are a master at fostering a strong community, and skilled in building long-term influencer programs, keep on reading, as you might be the perfect fit for this job. 

The job in brief: 

Job Title -  Influencer Manager

Working model -  hybrid from UK

Team - you will join the Social Media team within the Marketing department.

Level - Professional 

Location -  London, UK

Contract -  Permanent - full-time (EUR 36 h/week) 

What your impact will be 

Manage Influencer Program: 

  • Manage our influencer program, and foster long-term relationships with influencers.
  • Establish clear goals and objectives for the program, aligning with broader marketing and brand strategies.

Relationship Building and Community Management:

  • Build and maintain strong relationships with influencers, serving as the main point of contact.

  • Foster a sense of community among influencers and encourage collaboration and interaction.

  • Organise events and activities to strengthen relationships within the influencer community.

Community Management

  • Responsible for publishing influencer content across social channels

  • Responding to comments on any influencer content

Campaign Planning and Coordination:

  • Collaborate with the marketing team to plan and execute influencer campaigns that align with our program's objectives.

  • Ensure influencer content is high-quality, engaging, and adheres to our brand guidelines.

Creative Briefing

  • Create monthly creator briefs centred around our marketing calendar & objectives.

  • Feedback on content pitches and first drafts, to ensure alignment with our brand messaging & social strategy.

Affiliate Marketing

  • Work closely with our Affiliate team to provide all influencers with bespoke codes.

  • Track and report on the performance of each code & make adjustments where necessary.

Program Performance and Improvement:

  • Monitor and evaluate the performance of the influencer program, using key metrics to assess success.

  • Provide regular reports to stakeholders and recommend adjustments to improve the program.

Industry Trends and Best Practices:

  • Stay updated on industry trends and best practices in influencer marketing and community management.

  • Implement innovative strategies to keep our influencer program relevant and effective.

UGC

  • Brief and manage UGC content when extra activity is needed for our priority brand campaigns.

Qualifications

Your expertise:

  • You have a proven track record of managing successful influencer programs.

  • Strong communication and interpersonal skills, with the ability to build lasting relationships.

  • Experience in community management and organising events.

  • Experience driving sales through influencer marketing.

  • Excellent organisational and project management skills.

  • Strong budget management skills. 

  • Excellent knowledge of social media platforms and content trends.

Desirable: 

  • Ability to speak French or German is a plus.

Additional Information

Perks of working with us:

How we work together:

- An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)

- Shorter working week (36h as full time), with a half working day on Fridays
- Flexible start and end of the working day, with core hours from 10:00am to 4:00 pm
- Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together:

- Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.

- Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Other perks:
- 2 paid days off per year for volunteering purposes

- Occasional social events to foster connections among colleagues

- Travel industry discounts and flash exclusive staff fares

- We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*:

- HR interview (10-30 minutes)

- 1st interview (Manager): soft skills + technical knowledge

- Business case

- 2nd interview (Manager + Director): Business case review

- Offer extended
(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:
By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

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What You Should Know About Influencer Manager, lastminute.com

At lastminute.com, a pioneering leader in European Travel-Tech, we are on the lookout for an Influencer Manager to join our enthusiastic team based in London, UK. In this exciting role, you will be at the forefront of managing our influencer program, building authentic relationships with key influencers, and driving campaigns that elevate the travel experiences of countless holidaymakers. Your main tasks will include establishing clear objectives for our influencer initiatives, collaborating with our social media team to ensure compelling content, and analyzing campaign performance to maximize our outreach. If you are someone who thrives in a community-focused environment, loves engaging with influencers, and can bring innovative ideas to the table, this role is tailor-made for you! You’ll have the chance to organize exclusive events that strengthen connections within our influencer community, create creative briefs, and contribute to high-quality campaigns that resonate with our audience. Working in a hybrid model, you will enjoy a supportive and inclusive work culture, paired with flexible hours and ample opportunities for personal and professional growth. Dive into this dynamic industry where your passion for travel can flourish and where every project is fueled by creativity and collaboration. Join lastminute.com as we make travel dreams a reality, one influencer partnership at a time!

Frequently Asked Questions (FAQs) for Influencer Manager Role at lastminute.com
What are the key responsibilities of an Influencer Manager at lastminute.com?

As an Influencer Manager at lastminute.com, your key responsibilities include managing the influencer program, establishing clear objectives aligned with marketing strategies, and building strong relationships with influencers. You'll collaborate with the marketing team to plan and execute influencer campaigns, respond to influencer content engagement, organize community events, and monitor the program's performance to ensure continuous improvement.

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What qualifications are required to be an Influencer Manager at lastminute.com?

To become an Influencer Manager at lastminute.com, candidates should have a proven track record of managing successful influencer programs, strong communication and interpersonal skills, and experience in community management. Excellent organizational and project management abilities, along with a good understanding of social media platforms and content trends, are essential. Knowledge of driving sales through influencer marketing is also a significant asset.

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How does lastminute.com foster relationships with influencers as part of the Influencer Manager role?

At lastminute.com, the Influencer Manager plays a critical role in fostering relationships by being the primary contact for influencers. This involves maintaining strong communication, encouraging collaboration and interaction, organizing events to strengthen community ties, and actively engaging with content published across the social channels to enhance these relationships.

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What types of campaigns will an Influencer Manager at lastminute.com work on?

An Influencer Manager at lastminute.com will work on various campaigns that align with the company’s marketing objectives. These campaigns could range from special travel promotions, influencer-hosted events, user-generated content initiatives, and brand awareness campaigns, all designed to increase engagement and its impact on the overall traveler experience.

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What is the working environment like for an Influencer Manager at lastminute.com?

The working environment for an Influencer Manager at lastminute.com is inclusive, friendly, and diverse, with opportunities to collaborate with colleagues from multiple countries. The hybrid work model allows flexibility, with a supportive culture that values professional growth through learning opportunities, along with perks like travel industry discounts and a shorter working week.

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Common Interview Questions for Influencer Manager
Can you describe your experience managing influencer programs?

When discussing your experience, highlight specific programs you've managed, detailing your approach to relationship building and the results achieved. Mention any metrics that demonstrate success, such as engagement rates or sales increases, as well as the processes you utilized to foster collaboration with influencers.

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How do you measure the success of an influencer campaign?

Discuss the key performance indicators (KPIs) you use, such as reach, engagement rates, conversions, and ROI. Explain how you gather data before, during, and after campaigns to make insightful adjustments that enhance future initiatives, demonstrating your analytical skills in the process.

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What strategies do you use to maintain relationships with influencers?

Share strategies like regular check-ins, personalized communication, and ensuring mutual benefits in partnerships. Also, discuss how you handle feedback and any challenges, showing that you prioritize building strong, long-term relationships.

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What steps do you take to stay updated on trends in influencer marketing?

Explain your methods for staying current, such as following industry publications, attending webinars, participating in professional groups, and engaging with influencers directly. Show that you value ongoing education and are proactive about adopting innovative practices that can enhance your work.

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How would you handle negative feedback from an influencer about a campaign?

Emphasize the importance of open communication and problem-solving. Discuss how you would address concerns by listening to the influencer’s perspective, discussing the issue openly, and collaborating on solutions that improve both the relationship and the campaign outcomes.

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What is your experience with affiliate marketing in influencer campaigns?

Discuss any past experience you've had with affiliate marketing, including how you set up tracking, analyze performance, and worked with influencers to create tailored codes. Share successes and insights gained that can be beneficial for lastminute.com.

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How do you create engaging content briefs for influencers?

Describe your process for creating briefs, focusing on how you align them with the marketing calendar. Explain how you include background information, campaign objectives, and specific requirements, while also allowing for the influencer's creative input to foster a collaborative spirit.

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How do you manage multiple influencer campaigns simultaneously?

Talk about your organizational methods, such as using project management tools, setting priorities based on deadlines and goals, and maintaining constant communication with all involved parties to ensure smooth operations and successful outcomes.

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What role does community management play in your influencer strategy?

Emphasize the importance of community management in building a supportive network among influencers. Discuss how you encourage collaboration, engage followers in conversations, and how this holistic approach can lead to greater authenticity and increased brand loyalty.

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Can you provide an example of a successful influencer campaign you managed?

Share a specific example that outlines the campaign objectives, strategy, and execution. Detail the influencers involved, the creative processes, and metrics of success, showcasing your ability to lead and inspire others while achieving great results.

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Our mission is to simplify, personalize, and enhance our customers' travel experience by leveraging technology.

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Full-time, hybrid
DATE POSTED
January 9, 2025

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