Internal Communications Manager - Americas

As an Internal Communications Manager at Storyblok, you'll be responsible for developing strategic communication strategies that effectively inform and engage our remote workforce about key company initiatives and values. This role involves crafting compelling content for various platforms and ensuring all employees, irrespective of their locations, feel connected and informed.

To thrive as an Internal Communications Manager at Storyblok, candidates typically need 3-5 years of experience in internal communications or marketing, particularly in remote environments. Strong writing skills, proficiency with digital communication tools like Slack and Notion, and the ability to distill complex information into relatable content are essential.

At Storyblok, as an Internal Communications Manager, you’ll enjoy the perks of a remote-first work culture that emphasizes work-life balance. Our vibrant team spans over 45 countries, allowing for a supportive and diverse environment where creativity and collaboration thrive.

In the role of Internal Communications Manager at Storyblok, you will handle projects that include crafting internal newsletters, organizing town hall meetings, launching campaigns for company initiatives, and analyzing communication effectiveness to continuously improve engagement strategies across our diverse workforce.

Storyblok invests in employee development by providing a personal development fund for courses, books, and conferences. As an Internal Communications Manager, you can leverage this opportunity to grow your skills further and contribute to our innovative environment.

Absolutely! Work-life balance is a core value at Storyblok. As an Internal Communications Manager, you will have the flexibility to manage your schedule, allowing you to fulfill both your professional responsibilities and personal commitments effectively.

The Internal Communications Manager at Storyblok utilizes various digital tools such as Slack, Notion, and G-Suite for effective communication. Familiarity with video conferencing tools and analytics platforms is also beneficial for tracking engagement and success of communication initiatives.

When developing an internal communication strategy for a remote workforce, consider the varying time zones and diverse cultures of your employees. Start by conducting surveys to assess current communication effectiveness and employee needs. Then, create a structured plan that includes regular updates through multiple channels—like newsletters, Slack messages, and video calls—while ensuring the content is easily digestible for all audiences.

Examples of effective internal messaging can include a well-structured weekly newsletter that highlights key company updates and recognizes employee achievements, or an engaging video update from leadership that aligns with the company's goals and reinforces company culture. Focus on clarity and relevance, and ensure that the messaging fosters a sense of connection among remote teams.

To measure the effectiveness of internal communications, establish clear metrics such as employee engagement scores from surveys, open rates for emails, and feedback from team meetings. Conduct regular assessments and adapt your strategies based on data analytics to continuously enhance communication efforts.

Storytelling is crucial in internal communications as it makes complex information relatable and memorable. By sharing personal narratives or success stories from within the organization, you can foster a stronger connection among employees and create an emotional resonance with company goals, fostering a sense of unity and purpose.

During company changes or crises, it is vital to communicate transparently and empathetically. Keep employees informed with timely updates while addressing their concerns. Creating a dedicated communication channel specifically for crisis updates can ensure that all employees have access to the necessary information in real time.

To engage employees in a remote environment, I would implement regular virtual team-building activities, establish peer recognition programs, and use interactive platforms for communication, such as virtual coffee breaks or round-table discussions. Encouraging feedback and suggestions from employees can also foster inclusivity and a sense of belonging.

Ensuring alignment of internal communications with company culture requires a deep understanding of the organization's mission and values. I would collaborate closely with HR and leadership to craft messages that echo these values, using consistent language and examples that reinforce the desired culture across all internal communications.

I have extensive experience using digital communication tools such as Slack for real-time messaging, Notion for documentation and project management, and G-Suite for email and calendar organization. Familiarity with video conferencing platforms has also been crucial for hosting meetings and webinars, enhancing team collaboration across various time zones.

Simplifying complex information for a remote audience involves breaking down the content into smaller, digestible chunks, using visuals, infographics, and straightforward language. Incorporating relatable examples and context can help your audience better understand and relate to the information being presented.

Cultivating a culture of feedback in internal communications involves creating open channels for employees to share their thoughts and suggestions. Conducting regular feedback surveys and informal check-ins can encourage honest dialogue and help tailor communication strategies to meet employee needs while reinforcing the idea that their insights are valued.