Dispatcher III

As a Dispatcher III at Lessen, your primary responsibilities include managing client and vendor communications, qualifying and reviewing work orders, and routing them to the appropriate affiliates based on scope and urgency. You’ll respond to inquiries, ensure adherence to dispatch policies, manage real-time requests, and escalate concerns as necessary.

To qualify for the Dispatcher III position at Lessen, candidates should have a high school diploma and a strong scorecard rating accompanied by a manager's recommendation. While an undergraduate degree or relevant internship is preferred, possessing intellectual agility and adaptability will enhance your fit within the role.

Key skills for a Dispatcher III at Lessen include proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), strong organizational and project management abilities, as well as effective communication skills. A growth mindset is especially valued as you contribute to team dynamics.

The work environment for a Dispatcher III at Lessen is dynamic and supportive, fostering a positive team culture. You will collaborate with colleagues across various functions while managing fast-paced client and vendor interactions, making adaptability essential in this role.

Lessen offers competitive compensation along with a comprehensive benefits package including health, dental, and vision insurance, a 401K plan, paid vacation, maternity and paternity pay, and numerous career advancement opportunities, making it an attractive place to work.

In answering this question, focus on specific experiences where you managed work orders, detailing the process you followed to ensure efficiency and effectiveness. Highlight your communication methods with clients and vendors and how you navigated any challenges.

When addressing this question, emphasize your conflict resolution skills. Discuss how you would approach a dispute calmly, gather information from both parties, and find a fair solution that aligns with Lessen’s values and policies.

Explain your organizational skills and methods for prioritizing tasks, such as using a workload management system. Illustrate with a specific example of managing competing priorities effectively, showcasing your ability to stay calm under pressure.

Detail your familiarity with dispatch and project management technology, such as Lessen’s platform. Discuss specific tools you've used in your previous roles and how they’ve helped streamline communication and process efficiency.

Reflect on your interpersonal skills and the importance of communication and responsiveness. Share examples of how you’ve cultivated relationships in previous roles and the strategies you’ve used to ensure all parties remain satisfied.

Select a specific situation that demonstrates your analytical and problem-solving abilities. Describe the complexity of the situation, your approach to managing it, and the outcome, emphasizing the client’s satisfaction.

Research Lessen’s values ahead of time. When answering, express your alignment with those values, your enthusiasm for the role, and how you can contribute positively to the company culture of growth and inclusivity.

Discuss your attention to detail and the steps you take to verify accuracy, such as cross-checking data before finalizing entries. Provide examples to illustrate your meticulousness in handling sensitive information.

Address how you would communicate with the vendor to identify the issue and seek a resolution. Explain the importance of maintaining client trust while holding vendors accountable and adjusting processes to prevent recurrence.

Express your excitement about the role and the company. Emphasize how your skills and experiences align with Lessen's mission and how you look forward to contributing to a team dedicated to client satisfaction and innovative property solutions.