Spécialiste principal(e), systèmes d'affaires / Senior Business Systems Specialist

With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system? 

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions? 

As a specialist, you'll provide the organization with the tools it needs to operate efficiently. You'll also be creating custom applications or customizing standard software solutions, as well as managing and configuring these applications, to enable internal processes. This includes responsibility for defining requirements, selecting the solution, and implementing, maintaining, supporting, and evolving the applications. You will be the main point of contact for all systems, projects, and strategic discussions with the various customer and delivery teams.

How will your contributions be showcased?

Stakeholder management:

• Strategic alignment: Proactively identifies business needs and challenges, collaborating with stakeholders early in the process.
• Needs assessment: Actively listens to internal customers, understanding their pain points and aspirations.
• Solution selection: Collaborates with stakeholders to select the most appropriate solution design.
• Change management: Promotes organizational change related to systems adoption.
• Partnership building: Cultivates strong relationships, positioning IT as a driver of business success.
• Trusted advisor: Provides expert advice on technical solutions, guiding stakeholders towards optimal results.
• Managing challenges: Handles difficult situations, escalations, and conflicts between stakeholders with aplomb and seniority.

Technical expertise:

• Solution creation: Programs or configures software features and applications to provide internal customers or systems with the functionality required to meet business needs.
• Vendor Management: Oversees external vendors, ensuring effective day-to-day support and delivery of system implementations and modifications.
• Challenge and Validation: Has the technical acumen to challenge suppliers when necessary, ensuring the best implementation decisions.
• Solution Design: Independently develops technical solution designs by exploiting system capabilities and/or technologies.
• Complexity assessment: Assesses the complexity of changes and initiatives, balancing feasibility and impact.

Project management and documentation review:

• Implementations :
  • Project manager support: Supports the system project manager for all new implementations or change requests.
  • Project management: Leads the analysis, creation, quality assurance, and implementation phases of projects.
  • Functional analysis: Carries out and completes the functional analysis prior to the realization of the most complex requirements in order to establish the various configurations required, the risks, and the technological limits of the chosen software or SaaS.
• Documentation quality assurance :
  • Review and improvement: Meticulously reviews system documentation, ensuring clarity, completeness, and accuracy.
  • Collaborative writing: Actively contributes to the improvement of documentation.
  • Knowledge base maintenance: Maintains a solid knowledge base, reinforcing Level 1 support.

System leadership:

• System management and proactive outlook:
  • Level 2 support: Provides level 2 system support.
  • System Oversight: Leads ongoing system management, including maintenance, upgrades, and enhancements.
  • Proactive status updates: Provides regular updates to stakeholders, highlighting system performance, risks, and opportunities.
  • Recommendations: Propose strategic recommendations to optimize systems, aligned with evolving business needs.

What you will bring to LGI Healthcare Solutions to succeed in the role:

• Bachelor's degree in computer science/engineering or college diploma with relevant experience.
• 7-10 years experience in enterprise systems management, maintenance, and support.
  • Experience in managing system implementations and operations.
  • Relationship management with internal customers.
  • Contribution to system architecture strategy.
• Candidates who have implemented and/or managed enterprise systems such as these would be exceptional:
  • Business intelligence reporting and/or visualization, as well as data warehouses, particularly with Microsoft PowerBI and Synapse stacks.
  • ERP systems, notably Microsoft Business Central, Finance & Operations, or Great Plains.
  • Solutions for IT asset management or privileged access management (PAM/PSM).
  • Configuration, management, and support of integrations, APIs, or iPaaS.
  • Lightweight development in C#, .NET, and Java.
  • SaaS solutions such as Hubspot, SmartRecruiters, HiBob, or 15five.
• Ability to learn new technologies and concepts independently.
• Organizational skills and ability to participate in projects or coordinate implementations.
• Stakeholder management skills and emotional intelligence to build strong relationships with internal customers.
• Actively provide recommendations for improvements or solutions.
• Able to collaborate with suppliers to deliver services.Ability to mobilize support from own and other teams.
• Ability to identify and assess risks.
• Understanding of business context and processes, and ability to contextualize these with technical functional requirements.
• This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Here are the many benefits to ensure your personal and professional well-being as well as financial health:  

• Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance 
• Group insurance plan and group RRSP with employer participation in effect from day one 
• Minimum of 3 weeks vacation + 5 days personal leave per year 
• Access to a telemedicine service and a complete assistance program for all employees and their family 
• Financial contribution to your training and professional development 
• More than 40 years of expertise in the health IT field opens the door to many career opportunities 
• Projects integrating Agile methodology 
• Employee discount program  
• An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field. 

If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.  

Apply now!