US Digital Mental Health Counselor

As a US Digital Mental Health Counselor at TELUS Health, you'll be responsible for providing EAP and Gambling assessments, short-term counseling, crisis intervention, and case management services primarily over the phone. You'll conduct 50-minute counseling sessions, handle documentation, and engage in continuous learning through training and case consultations. Flexibility is key, as you may also need to address urgent situations and meet specific targets defined by your Clinical Manager.

To qualify for the US Digital Mental Health Counselor position at TELUS Health, you need a Master’s degree in Social Work, Clinical Psychology, Counseling, or a related field. Additionally, you must possess a valid clinical license (such as LCPC, LCSW, LMHC, LPC, or LMFT) and have at least two years of post-Master’s clinical experience. Flexibility in scheduling is also highlighted as an important requirement.

Yes, the US Digital Mental Health Counselor position at TELUS Health is fully remote, allowing you to work from your own home in Oklahoma City, Oklahoma. This flexibility makes it an ideal job for individuals who want to balance their professional commitments while providing essential mental health support from a convenient location.

As a US Digital Mental Health Counselor with TELUS Health, you’ll enjoy a comprehensive benefits package that includes tech equipment provision for remote work, an annual stipend for license renewal, access to all-inclusive benefits, a 401k starting from your first day, and paid volunteer days. Additional professional development days are also provided, emphasizing the importance of continuous learning in your role.

TELUS Health emphasizes the importance of professional growth for its US Digital Mental Health Counselors. You'll have opportunities to participate in continuous learning sessions, training, and case consultations, which are designed to enhance your skills and knowledge. The supportive environment encourages both individual and team success, aligning with TELUS Health's mission to innovate and improve lives.

When answering this question, highlight specific instances where you've successfully assisted clients in crisis. Focus on your problem-solving skills, your ability to remain calm under pressure, and what strategies you employed to support the individual. Make sure to emphasize the importance of empathy and confidentiality during such situations.

Discuss your organizational skills and any systems you have in place for maintaining accurate client records while ensuring privacy and confidentiality. Talk about your familiarity with digital tools that facilitate record-keeping and how you manage your time to balance counseling sessions with documentation.

You could mention resources such as professional associations, online courses, and networking with other mental health professionals. Explain how staying informed on legislative developments helps you provide the best care for clients and why it is essential to your role as a US Digital Mental Health Counselor.

This is a chance to demonstrate your critical thinking and adherence to ethical guidelines. When answering, describe the situation, the options you had, the decision-making process you followed, and the outcome. Highlight your commitment to privacy and ethical standards as a cornerstone of your practice.

Discuss your techniques for establishing rapport and trust with clients in a virtual setting. This could include active listening, empathy, clear communication, and using technology to enhance the counseling experience. Mention any specific strategies you utilize to ensure clients feel heard and valued.

If you have direct experience in these areas, describe the types of assessments you've conducted and the outcomes. If not, explain your understanding of their significance and how you'd approach them based on best practices and ethical standards.

Mention time management techniques, prioritization skills, and methods for balancing multiple clients. Emphasize your ability to remain organized and how you keep track of varying client needs while ensuring that all receive quality care.

Talk about your approach to goal-setting with clients, focusing on collaboration and their individual circumstances. Stress the importance of being flexible and adapting goals as necessary, and share any techniques you use to help clients stay motivated and accountable.

Share a specific case study where you utilized an intervention that led to a positive outcome for a client. Focus on the context, intervention, and the skills you applied, and reflect on what you learned from the experience and how it improves your practice.

Express your admiration for TELUS Health's mission, culture, and commitment to innovation in mental health services. Highlight how your values align with theirs, and articulate your passion for providing quality mental health support to those in need through a virtual platform.