As a Lube Technician at Southwest Kia of Austin, your key responsibilities include performing minor vehicle maintenance such as changing engine oils and filters, conducting complete vehicle inspections for tires, brakes, and fluid levels, and communicating maintenance needs to service advisors. This role is fundamental in ensuring customer vehicles remain in peak condition, and you'll be a vital part of our team.

To qualify for the Lube Technician position at Southwest Kia of Austin, candidates should have a basic mechanical understanding of automobiles and a high school diploma or equivalent. Prior experience as a quick lube technician is preferred, along with the ability to operate different types of vehicles, both manual and automatic. A valid driver’s license and a clean driving record are also required.

Southwest Kia of Austin offers a robust benefits package for Lube Technicians, including competitive pay, medical, dental, and vision insurance, paid holidays and PTO, short and long-term disability, paid life insurance, a 401(k) retirement plan, and an employee stock purchase plan. Additionally, there are opportunities for professional growth through resources like the Lithia Learning Center.

The role of a Lube Technician is crucial in contributing to excellent customer service at Southwest Kia of Austin. By performing comprehensive vehicle inspections and providing accurate maintenance recommendations to service advisors, you help ensure that customers receive the best care for their vehicles, enhancing their overall experience and satisfaction with our dealership.

At Southwest Kia of Austin, Lube Technicians have access to ongoing training through the Lithia Learning Center, which helps enhance their skills and knowledge in automotive service. There are also many opportunities for career advancement within our large dealership group, allowing employees to pursue long-term career goals within the automotive industry.

When answering this question, emphasize your hands-on experience with vehicle maintenance. You could mention specific tasks you've performed, such as oil changes, tire rotations, or fluid checks, highlighting your attention to detail and your ability to follow factory standards.

Discuss your organizational skills and how you would assess each vehicle's needs to create a priority list. Mention any techniques you use for efficient time management, ensuring that customer vehicles are serviced promptly without compromising quality.

Explain your communication style, focusing on being clear and informative. Stress the importance of customer understanding and satisfaction, and how you ensure that both service advisors and customers receive accurate information about vehicle needs.

Outline the safety protocols you follow while performing maintenance. This could include wearing appropriate gear, following safety guidelines, and ensuring that work areas are organized and free of hazards to protect both yourself and the customers' vehicles.

Convey your enthusiasm for being part of a reputable dealership known for its values. Discuss how you admire the culture of customer service and teamwork, and express your desire to contribute to fixing cars and building relationships with customers.

Showcase your conflict resolution skills by explaining a past experience where you effectively addressed a customer complaint. Emphasize your focus on listening to the customer, understanding their concerns, and providing a solution that aligns with company policies.

Highlight the tools you have experience using, such as oil change equipment, tire gauges, and diagnostic tools. It’s important to emphasize your comfort with both manual and automated equipment, as well as any specific brands or models relevant to the job.

Mention your commitment to continuous learning, such as taking courses, attending workshops, or following automotive trends online. This demonstrates your dedication to improving your skills and knowledge in a rapidly evolving field.

Share an example that illustrates your teamwork skills, focusing on your role, the goal achieved, and how collaboration led to success. This shows your ability to work harmoniously with others, which is critical in a dealership environment.

Express your passion for the automotive industry and working with cars. You might mention satisfaction from problem-solving, helping customers maintain their vehicles, or being part of a team that values quality service.