Retail Fragrances Sales Support Associate - DKNY, Garden State Plaza - Part Time - job 2 of 2

The Retail Fragrances Sales Support Associate at DKNY, Macy's is primarily responsible for providing professional customer service by selling and demonstrating fragrances. You will assist customers in their fragrance choices, manage inventory accurately, and ensure the fragrance area is well-organized and visually appealing. Additional responsibilities include participating in sales-driving events and attending training classes to stay informed about product knowledge.

To qualify for the Retail Fragrances Sales Support Associate role at DKNY, Macy's, a high school diploma or its equivalent is required. Relevant experience of 1-2 years in retail or related fields is preferred. Moreover, strong interpersonal skills, adaptability to changing priorities, and the ability to work independently and as part of a team are essential to succeed in this position.

In the role of Retail Fragrances Sales Support Associate at DKNY, Macy's, you will contribute to sales by providing an exceptional customer experience, demonstrating products effectively, and participating in pre-selling and sales events. Engaging customers with your knowledge and enthusiasm for fragrances can lead to increased sales and customer satisfaction.

The work environment for a Retail Fragrances Sales Support Associate at DKNY, Macy's is dynamic and inclusive. You will work in a fast-paced retail space surrounded by a team of passionate individuals. Macy's promotes a culture of respect and support, making it a great place to build lasting relationships with colleagues and customers alike.

Macy's offers a competitive benefits package for Retail Fragrances Sales Support Associates, including health and wellness coverage, a 401(k) plan with company match, employee discounts, performance-based incentives, and opportunities for professional development. Additionally, you benefit from paid time off and mental health support through the Employee Assistance Program.

When answering this question, emphasize any previous roles in retail or beauty where you interacted with fragrance products. Share specific stories about customer interactions or trainings you participated in and how they enhanced your knowledge of fragrance families and customer preferences.

To effectively address this question, mention specific strategies such as creating a to-do list, identifying the most urgent tasks like customer interactions, and staying organized. Share examples of how you managed multiple responsibilities while providing excellent customer service during peak hours.

Discuss how you would utilize your communication skills to ask open-ended questions about a customer's fragrance preferences and suggest products that match their interests. You might also mention promotional tactics such as hosting fragrance demonstrations to draw in customers.

In your response, focus on active listening and empathy. Explain how you would acknowledge their concerns and offer alternatives or solutions, such as a fragrance consultation or exchanging for a different product. Highlight the importance of maintaining professionalism and composure.

You could convey that passion for beauty and excellent customer service are critical qualities. Discuss how understanding customer needs and creating a welcoming environment can enrich their shopping experience while positively impacting the team’s sales performance.

Share techniques that keep you engaged, such as setting personal goals for productivity or finding enjoyment in maintaining an appealing store environment. Express your commitment to the overall success of the team and how these routines lead to teamwork and sales.

Be prepared to share a specific story where you identified a customer's needs and tailored your pitch to close the sale. Highlight the strategies you employed to build rapport and how you ensured the customer felt valued and satisfied.

Discuss your familiarity with inventory management processes, including receiving and documenting shipments, conducting stock checks, and reporting discrepancies. You might also mention any software you have used to assist with inventory control.

Emphasize the importance of teamwork in achieving sales goals. Talk about your collaborative approach, such as holding regular huddles to share strategies and collectively address challenges, ensuring every team member is aligned with the sales objectives.

Express your genuine interest in the fragrance industry and your admiration for Macy's as a retail giant. You might mention how excited you are about the opportunity to engage with customers, share your love of fragrances, and contribute to the iconic brand's legacy.