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Optical Sales Manager #11288

Our heritage in eye care spans more than 100 years. In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall & Ochs was soon synonymous with exceptional quality and great value.

In the early 1970’s, Wall & Ochs became U.S. Vision in response to a growing reputation for quality and the customer base that came with it. Today, we have more than 350 locations located in JCPenney, Meijer, Boscov’s and AAFES.

What you’ll do:

The successful Optical Sales Manager delivers excellence and leads by example to ensure a professional and positive experience for all patients, customers, colleagues, and business partners. They supervise, coach, and develop optical staff to the next level and oversee:

What we need:

  • Experienced Optician preferred
  • Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model
  • Polished and professional communication and customer-centric service skills
  • Experience with POS, computer and timekeeping systems, and Microsoft office
  • Capable of working with and servicing and interacting with diverse people
  • Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
  • Reliability and punctuality in attendance to keep store hours and coverage in the store
  • Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
  • Ability to meet the physical needs of the job and multi-task in a busy work environment

US Vision is an Equal Opportunity Employer. We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

US Vision is a Drug-Free work environment. We participate in the E-Verify program.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)

Average salary estimate

$60000 / YEARLY (est.)
min
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Optical Sales Manager #11288, U.S .Vision

Are you ready to take your eyewear knowledge and sales expertise to the next level? Join US Vision as an Optical Sales Manager and become a part of our long-standing heritage in eye care that dates back to 1885. At US Vision, we pride ourselves on delivering exceptional service and quality eyewear, and we’re looking for someone who shares that passion. As an Optical Sales Manager, you will lead by example, creating an engaging atmosphere that provides a stellar experience for our patients and customers. Your role will involve supervising and developing our talented optical staff, ensuring they are equipped to meet the needs of our valued clientele. You’ll be the point of contact for driving sales and maintaining expense control, while also fostering a culture of accountability and excellence. Engaging with customers to understand their eyewear needs and guiding them through our CURE selling model is key to this position. If you have a background as an experienced optician and a knack for connecting with diverse individuals, we would love to have you on our team. Besides working with a motivating crew, you'll enjoy flexibility in your schedule, opportunities for growth, and a commitment to a discrimination-free work environment. So if you’re a self-motivated problem solver who thrives in a busy setting and values customer satisfaction just as much as we do, don't miss out on the chance to make a difference at US Vision!

Frequently Asked Questions (FAQs) for Optical Sales Manager #11288 Role at U.S .Vision
What responsibilities does the Optical Sales Manager at US Vision have?

As an Optical Sales Manager at US Vision, your responsibilities will encompass leading the optical staff, ensuring exceptional customer service, driving sales, and maintaining operational excellence. You’ll work closely with a diverse clientele, helping them find the perfect eyewear solutions based on their needs, while also managing store goals and expenses effectively.

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What qualifications are required for the Optical Sales Manager position at US Vision?

To qualify for the Optical Sales Manager position at US Vision, candidates typically should have experience as an optician, possess strong sales skills, and demonstrate polished communication abilities. Familiarity with POS systems, customer service experience, and a readiness to engage with diverse individuals are also essential qualifications for success in this role.

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How does the Optical Sales Manager enhance customer experience at US Vision?

The Optical Sales Manager enhances customer experience at US Vision by supervising and training the optical staff to ensure they offer personalized service. By utilizing the CURE selling model, the manager connects with customers to uncover their needs and recommend products that best suit them, all while ensuring that the overall shopping experience remains positive and professional.

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What skills are essential for an Optical Sales Manager at US Vision?

Essential skills for an Optical Sales Manager at US Vision include strong leadership and coaching abilities, exceptional communication skills, sales aptitude, and proficiency with technology like POS systems and Microsoft Office. The ability to motivate a team, problem-solve creatively, and maintain a customer-centric focus will also significantly enhance success in this role.

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What kind of work environment can an Optical Sales Manager expect at US Vision?

An Optical Sales Manager at US Vision can expect a dynamic and inclusive work environment. US Vision values diversity and actively promotes a culture of respect and collaboration. Associates have the opportunity to engage with a wide range of customers, participate in exciting sales events, and contribute to a team that prioritizes patient care and satisfaction.

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Common Interview Questions for Optical Sales Manager #11288
What experience do you have that makes you a good fit for the Optical Sales Manager position?

Highlight your relevant experience in eye care and sales, focusing on specific achievements that demonstrate your ability to drive results and lead a team. Be sure to mention any supervisory roles you've held and how you cultivated a positive customer experience.

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How do you approach customer service and satisfaction in your previous roles?

Discuss your understanding of the importance of customer service. Share specific strategies you’ve used in the past to enhance customer satisfaction, perhaps through personalized service or proactive communication, illustrating how these experiences will carry over to your role at US Vision.

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Can you explain the CURE selling model?

Certainly! The CURE selling model focuses on connecting with the customer, uncovering their specific needs, recommending suitable products, and educating them about their choices. This approach ensures that every customer feels valued and informed, leading to a more successful sales process.

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How do you handle stress and manage a busy work environment?

Share your strategies for staying organized and focused under pressure. Provide examples of busy times you've navigated successfully, perhaps mentioning prioritization, efficient task management, and how you motivate your team during hectic periods.

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What motivates you as a leader in an optical retail setting?

Discuss your passion for eyewear and eye care, and how you realize that motivating your team directly impacts customer experiences. Highlight your desire to foster team growth and how creating a cohesive work environment can lead to outstanding service.

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Describe a time you resolved a conflict within your team.

Provide a specific scenario where you used conflict resolution skills. Explain how you facilitated open communication among team members, worked towards a collaborative solution, and reinforced the importance of respect and teamwork in achieving store goals.

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What are your strategies for driving sales in a retail environment?

Share proven tactics you've successfully implemented in previous roles, such as promotions, staff training programs, and personalized customer interactions. Mention how these strategies can be adapted to meet the specific challenges faced at US Vision.

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How do you ensure compliance with operational and procedural processes?

Discuss the importance of training and continuous monitoring. You can elaborate on past experiences where you implemented training sessions or audits to ensure that your team is up-to-date with the latest operational guidelines and best practices.

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How do you stay updated with the latest trends in eyewear and optical technology?

Mention your commitment to ongoing learning. Highlight any industry associations you belong to or conferences you attend. Also, share how you communicate new trends to your team to keep everyone informed and competitive.

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What strengths do you bring to the Optical Sales Manager role?

Identify your key personal strengths that are relevant to the role, like leadership, empathy, or sales acumen. Explain how these strengths can contribute positively to the team dynamics and enhance the overall operational success at US Vision.

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U.S. Vision, located in Glendora, New Jersey, is a manufacturer and distributor of prescription glasses and optical lenses.

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DATE POSTED
March 21, 2025

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