Technical Services Manager

As a Technical Services Manager, your primary responsibilities will include leading initiatives to eliminate process waste, coaching management and operators in Lean principles, and driving a culture of continuous improvement throughout the organization. You'll leverage your expertise in systems like TPS or ABS to instill Lean methodologies across all levels.

To qualify for the Technical Services Manager position, you should have at least 7 years of management experience and a Bachelor's Degree in a related field. Knowledge of Lean manufacturing principles, particularly the Toyota Production System (TPS) or Alcoa Business System (ABS), is highly desirable.

The Technical Services Manager plays a crucial role in advancing Lean manufacturing initiatives by leading teams in identifying inefficiencies and implementing solutions. Your expertise will guide the organization in adopting Lean methodologies, ultimately enhancing productivity and quality.

Joining our team as a Technical Services Manager comes with a comprehensive benefits package including health insurance, paid time off, and opportunities for professional development. We’re dedicated to supporting you not just in your role, but throughout your career journey.

Yes, we offer relocation assistance for qualified candidates considering relocating to Yankton, South Dakota. We're excited to welcome talented individuals from various locations to join our team and contribute to our Lean manufacturing initiatives.

When answering this question, focus on specific methodologies you’ve implemented in previous roles, such as the Toyota Production System. Share examples of how you successfully identified waste and improved processes to demonstrate your hands-on experience.

Discuss your coaching philosophy and experience. Highlight how you tailor your coaching style to different individuals, emphasizing the importance of fostering a culture of continuous improvement. Providing examples will strengthen your response.

Be honest about past challenges. Discuss a specific instance and how you overcame it. This shows your problem-solving skills and resilience. Emphasize what you learned and how it improved subsequent Lean implementations.

Talk about specific KPIs you’ve used, such as reductions in cycle time, cost savings, or increases in productivity. Ensure you convey your commitment to continuous assessment and adaptation of Lean practices based on measurable outcomes.

Provide a concise story that outlines the situation, your actions, and the outcome. Focus on your leadership skills and how you engaged stakeholders to navigate resistance or challenges effectively.

Emphasize that leadership is key to creating and maintaining a Lean culture. Discuss how leaders must embody Lean principles to motivate teams and how effective communication can facilitate their successful adoption.

Describe strategies such as presenting data-driven results from previous projects, engaging management in Lean training sessions, and demonstrating the tangible benefits of Lean transformation, all of which facilitate buy-in.

Discuss the importance of employee involvement in Lean initiatives, describing how you encourage feedback, facilitate workshops, or implement recognition programs to promote a culture of continuous improvement among staff.

Mention attending workshops, participating in Lean forums, and reading industry publications. Staying informed demonstrates your commitment to professional growth and understanding of evolving Lean methodologies.

Share your familiarity with these tools and provide examples of how you’ve used them to identify inefficiencies. Illustrate your capacity to analyze and redesign processes to enhance value for customers and eliminate waste.