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Senior Business Analyst (Digital / Energy sector)

Do you have experience in Business Analysis? 

Do you have previous experience in the Energy sector? 

Are you interested in participating in digital transformation projects? 

 

ManpowerGroup Greece, on behalf of our client, a well-known Energy company is seeking for a  Senior Business Analyst

 

 

📌 Location: Athens - City Center (Near Metro Station) 

📍 Working Model: Hybrid (3 days in the office 2 days from home) 

🖋️You will be reporting to: Digital Services Manager 

 

 

What you will do: 

As a Senior Business Analyst, you will join the company’s dynamic team and lead the analysis and support of digital transformation initiatives. In this role, you will play a key part in shaping and developing digital solutions that enhance customer experience and drive operational efficiency.  

 

More specifically, you will: 

 

  • Collaborate with business and technical stakeholders to capture and analyze business requirements. 
  • Develop detailed business and functional specifications for:  
    • Digital applications and online customer contract platforms 
    • Automated systems supporting loyalty and rewards programs 
    • Customer service portals (web & mobile) for self-service and real-time information 
    • Digital appointment scheduling and management platforms 
  • Work closely with the Project Certification team to:  
    • Analyze system issues and failed scenarios in production environments 
    • Propose and implement effective solutions and optimizations 
  • Coordinate third-party system integrations to ensure seamless and scalable functionality 

 

 

  • A BSc/MSc degree in Computer Science, Business Administration, Engineering, or a related field 
  • 7+ years of experience in business analysis roles within digital projects 
  • Proven experience designing and delivering web and mobile applications, as well as CRM or ERP systems 
  • Strong ability to write and translate business needs into clear, actionable specifications 
  • Hands-on experience with JIRA, Confluence, or other project collaboration tools
  • Familiarity with Agile methodologies (Scrum, Kanban) 
  • Advanced communication and presentation skills 
  • Excellent written and verbal communication skills both in Greek and in English 

It will be considered an asset, any of the following 

  • A Master's degree in Business Analysis or Project Management 
  • Understanding of the Energy sector market trends and customer needs 

 

💰 Competitive Salary (based on professional experience) 

🚩 Medical plan  

💻Company phone & laptop 

🏠Hybrid Working Model 

 
👥 Recruitment Process: 

  • If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview. 
  • As for the next steps, there will be 2 more interviews with the client either in person or online. 

💬  For any questions regarding this opportunity, please directly contact Anna Georgiou to the following email: (ageorgiou@manpowergroup.gr) 

 

You can always check all our IT/Technology Roles here: https://manpowergreece.gr/it-jobs/ 

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece 

 

 

Average salary estimate

$75000 / YEARLY (est.)
min
max
$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Business Analyst (Digital / Energy sector), ManpowerGroup Greece

Are you ready to take your career to the next level as a Senior Business Analyst? ManpowerGroup Greece is partnering with a leading Energy company to find someone just like you! Located in the heart of Athens, this role offers a fantastic hybrid working model that lets you balance work and life perfectly—three days in the office and two days from the comfort of your home. In this pivotal position, you will be at the forefront of driving digital transformation initiatives that not only elevate customer experience but also optimize operational efficiency. Your days will be filled with collaboration among business and technical teams to capture vital business requirements and translate them into actionable specifications for a variety of digital applications and systems. You'll have the opportunity to work on innovative projects like automated loyalty programs, dynamic customer service portals, and digital appointment management systems. With over 7 years of experience in business analysis roles, particularly in the digital sphere, you will be the go-to expert for translating business needs into comprehensive functional specifications. If you're well-versed in Agile methodologies and excited about shaping the future of the Energy sector, this is the role for you. Plus, you’ll enjoy competitive benefits including a strong medical plan and the latest tech tools to help you succeed. So, if you're passionate about making impactful changes and ready for new challenges, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Senior Business Analyst (Digital / Energy sector) Role at ManpowerGroup Greece
What responsibilities does a Senior Business Analyst at ManpowerGroup Greece have?

As a Senior Business Analyst at ManpowerGroup Greece, you'll lead the analysis and support of digital transformation projects within a renowned Energy company. Your key responsibilities include collaborating with business stakeholders to capture business requirements, developing detailed specifications for digital applications, and coordinating third-party system integrations to enhance operational functionality. You will also analyze system issues and propose effective solutions to enhance customer experience.

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What qualifications are required for the Senior Business Analyst position at ManpowerGroup Greece?

To qualify for the Senior Business Analyst role at ManpowerGroup Greece, candidates should hold a BSc or MSc in Computer Science, Business Administration, Engineering, or a related field. A minimum of 7 years of experience in business analysis, particularly in digital projects, is essential. Proficiency in tools like JIRA and Confluence, along with excellent communication skills in both Greek and English, is highly valued.

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What type of projects will I work on as a Senior Business Analyst at ManpowerGroup Greece?

In the Senior Business Analyst position at ManpowerGroup Greece, you'll work on a variety of innovative digital transformation projects within the Energy sector. These include developing customer service portals, automated loyalty and rewards applications, digital contract platforms, and scheduling management systems. Your role will be crucial in shaping these solutions to improve customer interactions and operational efficiency.

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What is the working model for the Senior Business Analyst position at ManpowerGroup Greece?

The Senior Business Analyst role at ManpowerGroup Greece offers a hybrid working model, allowing you to enjoy a blend of office and remote work. Specifically, you will work three days in the Athens office, conveniently located near a Metro station, and two days from home. This arrangement is designed to promote work-life balance while still being part of a dynamic team.

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How can I apply for the Senior Business Analyst role at ManpowerGroup Greece?

To apply for the Senior Business Analyst position at ManpowerGroup Greece, you can submit your application directly via email or through our recruitment platform. If your background and experience align with the job requirements, our consultants will reach out to arrange an interview. Typically, the process includes two interviews with the client, which can be conducted either in person or online, ensuring a seamless experience for candidates.

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Common Interview Questions for Senior Business Analyst (Digital / Energy sector)
Can you describe your experience with digital transformation projects?

When answering this question, focus on specific projects you've managed or contributed to, describing your role and the outcomes. Highlight your involvement in capturing and analyzing business requirements, and how those efforts led to measurable improvements in customer experience or operational efficiency, particularly in your previous roles.

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How do you approach capturing business requirements?

Discuss your systematic approach to gathering requirements, which might include stakeholder interviews, workshops, and user surveys. Emphasize your skills in facilitating discussions among diverse groups, ensuring that both business and technical needs are met comprehensively.

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What tools do you prefer for project management?

Mention project management tools such as JIRA and Confluence, which are essential for documentation and tracking progress in Agile environments. Share instances where these tools helped you streamline project workflows or improve team collaboration.

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How do you handle competing priorities in a project?

Explain your prioritization strategy, potentially using frameworks like the Eisenhower Matrix or MoSCoW method. Illustrate with a real-world example of juggling multiple projects and how you ensured the completion of critical deadlines without compromising on quality.

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Can you provide an example of a complex problem you've solved in a past project?

Narrate a specific challenge you faced, detailing the analytical methods you employed to diagnose the issue, and the solutions you implemented. Be sure to highlight your thought process, teamwork, and the positive results of your actions.

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How do you ensure that the specifications you write are clear and actionable?

Discuss your writing process, including techniques like utilizing templates, visual aids, and stakeholder reviews to confirm clarity and comprehensiveness. Provide examples of documentation that led to successful project outcomes and stakeholder satisfaction.

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What is your experience with Agile methodologies?

Share your familiarity with Agile frameworks such as Scrum or Kanban, highlighting your experiences in sprints or stand-ups. Discuss the benefits of Agile in fostering collaboration and adaptability during projects and mention any relevant certifications you might have.

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How do you stay current with trends in the Energy sector?

Talk about your commitment to continuous learning through industry publications, webinars, networking events, or online courses. Show enthusiasm for staying informed about market trends that impact business analysis to better serve your future projects.

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What role does effective communication play in your work?

Elaborate on the significance of effective communication in your role as a Senior Business Analyst. Discuss experiences where your communication skills facilitated successful collaboration between technical teams and business stakeholders, ensuring everyone is aligned on project goals.

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Why do you want to work for ManpowerGroup Greece as a Senior Business Analyst?

Research and mention specific aspects of ManpowerGroup Greece's mission, values, or culture that resonate with you. Express your enthusiasm for contributing to a company that champions digital transformation within the Energy sector and how your skills make you a perfect fit for their team.

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Full-time, hybrid
DATE POSTED
March 15, 2025

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