Senior Business Analyst (Digital / Energy sector)

As a Senior Business Analyst at ManpowerGroup Greece, you'll lead the analysis and support of digital transformation projects within a renowned Energy company. Your key responsibilities include collaborating with business stakeholders to capture business requirements, developing detailed specifications for digital applications, and coordinating third-party system integrations to enhance operational functionality. You will also analyze system issues and propose effective solutions to enhance customer experience.

To qualify for the Senior Business Analyst role at ManpowerGroup Greece, candidates should hold a BSc or MSc in Computer Science, Business Administration, Engineering, or a related field. A minimum of 7 years of experience in business analysis, particularly in digital projects, is essential. Proficiency in tools like JIRA and Confluence, along with excellent communication skills in both Greek and English, is highly valued.

In the Senior Business Analyst position at ManpowerGroup Greece, you'll work on a variety of innovative digital transformation projects within the Energy sector. These include developing customer service portals, automated loyalty and rewards applications, digital contract platforms, and scheduling management systems. Your role will be crucial in shaping these solutions to improve customer interactions and operational efficiency.

The Senior Business Analyst role at ManpowerGroup Greece offers a hybrid working model, allowing you to enjoy a blend of office and remote work. Specifically, you will work three days in the Athens office, conveniently located near a Metro station, and two days from home. This arrangement is designed to promote work-life balance while still being part of a dynamic team.

To apply for the Senior Business Analyst position at ManpowerGroup Greece, you can submit your application directly via email or through our recruitment platform. If your background and experience align with the job requirements, our consultants will reach out to arrange an interview. Typically, the process includes two interviews with the client, which can be conducted either in person or online, ensuring a seamless experience for candidates.

When answering this question, focus on specific projects you've managed or contributed to, describing your role and the outcomes. Highlight your involvement in capturing and analyzing business requirements, and how those efforts led to measurable improvements in customer experience or operational efficiency, particularly in your previous roles.

Discuss your systematic approach to gathering requirements, which might include stakeholder interviews, workshops, and user surveys. Emphasize your skills in facilitating discussions among diverse groups, ensuring that both business and technical needs are met comprehensively.

Mention project management tools such as JIRA and Confluence, which are essential for documentation and tracking progress in Agile environments. Share instances where these tools helped you streamline project workflows or improve team collaboration.

Explain your prioritization strategy, potentially using frameworks like the Eisenhower Matrix or MoSCoW method. Illustrate with a real-world example of juggling multiple projects and how you ensured the completion of critical deadlines without compromising on quality.

Narrate a specific challenge you faced, detailing the analytical methods you employed to diagnose the issue, and the solutions you implemented. Be sure to highlight your thought process, teamwork, and the positive results of your actions.

Discuss your writing process, including techniques like utilizing templates, visual aids, and stakeholder reviews to confirm clarity and comprehensiveness. Provide examples of documentation that led to successful project outcomes and stakeholder satisfaction.

Share your familiarity with Agile frameworks such as Scrum or Kanban, highlighting your experiences in sprints or stand-ups. Discuss the benefits of Agile in fostering collaboration and adaptability during projects and mention any relevant certifications you might have.

Talk about your commitment to continuous learning through industry publications, webinars, networking events, or online courses. Show enthusiasm for staying informed about market trends that impact business analysis to better serve your future projects.

Elaborate on the significance of effective communication in your role as a Senior Business Analyst. Discuss experiences where your communication skills facilitated successful collaboration between technical teams and business stakeholders, ensuring everyone is aligned on project goals.

Research and mention specific aspects of ManpowerGroup Greece's mission, values, or culture that resonate with you. Express your enthusiasm for contributing to a company that champions digital transformation within the Energy sector and how your skills make you a perfect fit for their team.