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Customer Service Advisor

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Customer Fulfilment Advisor
Location: Elland or Mells, Frome
40 hrs (M-F)
Flexible working 3 days in the office 2 days at home

Marshalls is a market leader in the manufacturing and supply of superior natural stone and innovative concrete hard landscaping products, supplying the construction, home improvement and landscape markets. Our Marshalls mission is ‘Creating Better Spaces’; we’ve held a Superbrand status since 2010, and we’re a successful FTSE 250. Every step we take, every product we make, is geared towards making the world around us a better place to live.

Marshalls Water Management takes pride in crafting cutting-edge drainage solutions and versatile civil engineering products. A well-known companion in building a resilient, watertight foundation. Proudly a part of Marshalls plc , the UK’s leading supplier of hard landscaping, building, and roofing products. Join us as we build the future together! Join us as we embark on a journey of innovation and excellence, where your contributions will play a vital role in building a sustainable tomorrow.

We have an unrivalled offering of products, a respected brand, and a successful sales team! It’s within this vibrant, busy, Customer Service Team 7at Marshalls, that we’re recruiting for a Customer Fulfilment Advisor.

So, whats the mission?
In this role, you'll be the key link between our customers, sales teams, and logistics, ensuring seamless order processing and delivery. Your attention to detail and problem-solving skills will help keep everything running smoothly while driving continuous improvement.

Order Management: Accurately input and manage orders, ensuring delivery timescales are met and any amendments are handled efficiently.
Delivery Coordination: Work closely with Customer Fulfilment and Logistics teams to confirm and adjust load building for on-time, in-full (OTIF) delivery.
Issue Resolution: Escalate on-site issues with customers or hauliers, minimising order disputes and ensuring smooth offloading at destinations.
Cost Monitoring: Flag any additional costs related to order amendments to the internal sales team.
Process Improvement: Identify and suggest enhancements to streamline order processing and delivery operations.
Customer Support: Be the go-to person for delivery notifications, keeping all stakeholders informed and satisfied.
Team Collaboration: Provide support and cover for colleagues as needed, ensuring top-notch service and efficiency.

Ready to make a real impact? Join us and help shape a seamless, customer-focused order fulfilment experience!

What are the mission-critical skills?

Experience within a similar Sales Operations / Customer Service role
Eye for detail or critical thinking
Excellent communication skills both verbal and written
Proficient in the use of MS Office
Ability to multi-task, prioritising workload and focusing on key customer requirements
First-rate interpersonal skills, understanding internal and external customers’ needs to develop working relationships

Desirable:
ERP use such as SAP, AX or Salesforce, b2b customer service

What’s in it for you?
This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls!

Benefits

Guaranteed Christmas holidays
Development opportunities
34 days per annum or the equivalent in hours (inclusive of bank holidays)
Health care cash plan – support with Dental, Optical, Prescription costs and many more!
Enhanced Maternity, Paternity, and Adoption pay and leave
5% employer matched pension scheme
Cycle to work scheme
Employee discount on Marshalls and Marley products

Retailer discounts
Marshalls Wellbeing Centre – move, money & mind
Share purchase scheme
Life assurance

More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions.

Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.

Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: www.Marshalls.co.uk

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

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Average salary estimate

$35000 / YEARLY (est.)

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$30000K

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What You Should Know About Customer Service Advisor, Marshalls PLC

As a Customer Fulfilment Advisor at Marshalls, you’ll step into a pivotal role where you connect our valued customers with our outstanding sales and logistics teams. Located in either Elland or Mells, Frome, you'll enjoy a flexible work arrangement with three days in the office and two days at home. Marshalls is renowned as a market leader in the natural stone and concrete hard landscaping sector, and we dedicate ourselves to the mission of 'Creating Better Spaces.' Your day-to-day responsibilities will involve accurately managing customer orders, ensuring timely deliveries, and resolving potential issues that may arise during the process. You'll collaborate with your team to improve our order handling and streamline delivery operations, ensuring that all stakeholders receive timely notifications and updates. Your keen eye for detail and problem-solving skills will be essential in minimizing disputes and enhancing customer satisfaction. With a focus on collaboration and support, you will play a vital part in maintaining our high standard of customer service. This is not just another job; it’s an opportunity to contribute to a sustainable future while advancing your career in a dynamic and innovative environment. Join us, and let’s build better spaces together!

Frequently Asked Questions (FAQs) for Customer Service Advisor Role at Marshalls PLC

What are the primary responsibilities of a Customer Fulfilment Advisor at Marshalls?

The Customer Fulfilment Advisor at Marshalls is responsible for managing customer orders, coordinating deliveries, resolving issues that may arise, and monitoring costs associated with order amendments. This role also involves collaborating with logistics teams and providing exceptional customer support, ensuring that all orders are processed efficiently and delivered on time.