Field Technician

As a Field Technician at Quad, your primary responsibilities include installing and maintaining digital signage and network equipment in retail environments, performing store audits to ensure proper equipment placement, troubleshooting hardware and software issues, and providing real-time in-store support for technical issues. You will be integral in ensuring our digital retail media networks operate seamlessly across multiple locations, allowing our clients to maximize their marketing efforts.

To apply for the Field Technician position at Quad, you should have a high school education or equivalent and experience in digital signage or field service operations. certification in operating scissor lifts is also required, along with solid troubleshooting skills. Excellent communication abilities and a strong customer service ethic are essential as you'll be working directly in retail environments, ensuring all equipment runs smoothly.

Success as a Field Technician at Quad hinges on strong troubleshooting and diagnostic skills for resolving hardware and software issues. You should also be physically capable of performing installation tasks, like lifting equipment and climbing ladders, while being able to work independently. Good communication and customer service skills will help you navigate interactions with retail staff and ensure efficient resolutions to technical problems.

Yes, travel is a component of the Field Technician role at Quad, as you will be working across various retail locations in San Francisco County and possibly beyond. Therefore, having a valid driver’s license and a willingness to travel is essential to fulfill your responsibilities effectively.

As a Field Technician at Quad, you'll enjoy a variety of excellent benefits, including a 401(k) plan, paid holidays, and vacation time. We place a significant focus on employee well-being and foster an inclusive environment where you can grow and thrive both personally and professionally.

When addressing your experience with digital signage installation, be specific about the types of systems you've worked with. Share examples of successful installations you've completed, any challenges you've faced, and how you overcame them. Highlight your technical skills and attention to detail, as well as your understanding of compliance and safety protocols in retail setups.

In your response to troubleshooting, describe a systematic approach you've developed. Discuss how you gather information from the team, use diagnostic tools, and rely on your technical knowledge to identify and solve issues effectively. Providing a success story where your troubleshooting led to resolution can illustrate your competency.

It's important to convey a clear understanding of safety protocols in this context. Talk about pre-operation checks, wearing appropriate personal protective equipment, and following guidelines for using scissor lifts. Illustrating a specific instance where you practiced these safety measures can help reinforce your commitment to workplace safety.

Explain your method for prioritizing tasks effectively in a high-paced environment. Mention how you assess the urgency of each request, the impact on the client's operations, and your approach to communication with team members and managers. Sharing an example where you managed multiple requests successfully could provide strong evidence of your organizational skills.

In answering this question, detail your audit process, which may involve checking compliance with client specifications, assessing the visibility and effectiveness of digital signage, and ensuring that all equipment is properly calibrated. Sharing an anecdote where you identified significant placement issues during an audit would illustrate your analytical skills.

When asked about enhancing customer service, reflect on a specific instance where you went above and beyond to resolve an issue for a client. Discuss the steps you took to communicate effectively and how your actions led to improved client satisfaction or relationship strengthening.

Discuss your approach to self-improvement and learning. Highlight your willingness to seek guidance or support from colleagues, utilize training resources, or engage in hands-on practice. Sharing how you approached a previous challenge and successfully gained the necessary skills can demonstrate your proactive attitude.

Talk about staying updated on safety regulations and best practices relevant to your role as a Field Technician. Describe your experience integrating these standards into your daily work, such as conducting risk assessments and performing safety checks, to ensure both personal and team safety.

Discuss personal discipline and organization skills that enable you to perform well without direct supervision. Mention how you set daily goals, manage your time efficiently, and adapt to various workplace cultures, ensuring your effectiveness in a variety of retail environments.

When answering this question, delve into your passion for technology, problem-solving, and customer service. You could discuss how accomplishing challenging technical tasks provides satisfaction and how helping clients improve their retail environments drives your motivation and commitment to the role.