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General Service Administrator

Job Summary:
The General Service Administrator is responsible for providing comprehensive support across three key areas: logistics support, inside sales support, and administrative tasks. This role requires a highly organized and detail-oriented individual capable of managing multiple tasks simultaneously while maintaining high levels of accuracy and efficiency. The Administrator will ensure smooth operations across logistics, sales, and office administration to support the business’s overall performance.

Key Responsibilities:

Logistics Support:

  • Audit UPS shipping bills and freight bills to ensure accuracy and compliance with company standards.
  • Receive inventory into NetSuite, ensuring accurate entry and tracking.
  • Enter shipping data and fulfill orders in NetSuite, ensuring timely and accurate order processing.
  • Manage logistics-related inquiries and provide support as needed.

Inside Sales Support (Latin America & USA):

  • Assist the sales team with quoting support for customers in Latin America and the USA.
  • Prepare, verify, and deliver sales quotes in a timely manner, ensuring alignment with sales strategies and customer requirements.
  • AR follow up when needed
  • Track sales quotes and provide status updates to the sales team as needed.

Administrative Support:

  • Manage small purchases and office administration, ensuring high satisfaction rates and cost-effective solutions.
  • Ensure all company facilities (offices, restrooms, front desk, etc.) are clean, organized, and user-friendly.
  • Book flights, hotels, and other travel arrangements for US-based staff, ensuring efficiency and cost management.
  • Organize team events and provide administrative support for internal meetings, conferences, and other company events.
  • Handle other administrative requests as assigned by management.

  • Must be fluent in Spanish
  • Must have experience in the lighting industry
  • Must have experience handling quotes

Key Qualifications:

  • Proven experience in logistics, sales support, and office administration.
  • Proficiency in NetSuite or similar ERP systems for inventory and order management.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Excellent attention to detail and a proactive approach to problem-solving.
  • Strong communication skills and the ability to work effectively with cross-functional teams.
  • Bilingual (English and Spanish) preferred for Latin America support.
  • Experience in managing travel arrangements and event coordination.

Key Competencies:

  • Strong attention to detail
  • Excellent organizational and time management skills
  • Ability to work independently and as part of a team
  • Customer-focused with a high standard of service delivery
  • Proactive and able to anticipate needs in a fast-paced environment
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Pay Range: $25 - $28/hr based on experience

 

Average salary estimate

$55120 / YEARLY (est.)
min
max
$52000K
$58240K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Service Administrator, Red Sky Lighting

Welcome to the exciting opportunity of a General Service Administrator at our innovative company! As the backbone of our logistics, sales, and administrative tasks, you will bring your exceptional organizational skills to the forefront. In this role, you’ll ensure the efficiency of our operations, from auditing shipping bills and managing inventory in our NetSuite system to providing crucial support to our sales teams across Latin America and the USA. Your knack for detail will shine as you prepare and verify sales quotes while ensuring smooth order processing and tracking. But that’s just part of your day – you’ll also be managing small purchases and orchestrating team events to keep our work environment happy and productive. With your bilingual skills in English and Spanish, you will connect with our diverse teams and customers, making a significant impact on our business. If you thrive in a fast-paced environment and are excited about playing a critical role in a vibrant company, we’d love to meet you! Join us as a General Service Administrator and let’s achieve great results together. Enjoy a supportive workplace with a comprehensive benefits package that cares for your health, future, and work-life balance.

Frequently Asked Questions (FAQs) for General Service Administrator Role at Red Sky Lighting
What tasks does a General Service Administrator at this company handle?

As a General Service Administrator at our company, you'll be tasked with providing logistics support, assisting inside sales for Latin America and the USA, and handling various administrative duties. This includes auditing UPS and freight bills, managing inventory in NetSuite, preparing sales quotes, and organizing office administration. You'll play a key role in ensuring efficient operations across different departments.

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What qualifications are needed for the General Service Administrator position?

The ideal candidate for the General Service Administrator role must have proven experience in logistics, sales support, and office administration. A strong proficiency in ERP systems like NetSuite is essential, along with excellent organizational abilities and attention to detail. Bilingual skills in English and Spanish are preferred, especially for supporting our teams in Latin America.

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Does the General Service Administrator position involve travel arrangements?

Yes, the General Service Administrator position includes managing travel arrangements for US-based staff. You'll be responsible for booking flights, hotels, and other travel accommodation, while ensuring cost-effectiveness and efficiency in these processes.

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Is fluency in Spanish mandatory for the General Service Administrator role?

While fluency in Spanish is preferred, particularly for supporting sales in Latin America, it's not explicitly mandatory. However, having bilingual capabilities will greatly enhance your ability to communicate effectively with a diverse clientele and navigate sales inquiries.

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What benefits can a General Service Administrator expect?

As a General Service Administrator, you will enjoy a comprehensive benefits package including health care plans (medical, dental, and vision), retirement options like 401k and IRA, life insurance, paid time off, and family leave. These benefits illustrate our commitment to supporting your health, financial security, and work-life balance.

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Common Interview Questions for General Service Administrator
Can you explain your experience with logistics support as a General Service Administrator?

When answering this question, highlight your specific duties in logistics, such as managing shipping invoices or inventory entry in systems like NetSuite. Share examples of how you ensured accuracy and compliance, and discuss any tools you’ve used to streamline logistics operations.

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How do you prioritize tasks when multiple deadlines are approaching?

Discuss your organizational methods. You could mention using task management tools or prioritizing tasks based on urgency and impact on the team's performance. Provide an example where your prioritization led to successful project completion.

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What is your approach to supporting sales teams effectively?

Explain your collaborative approach. Emphasize communication with the sales team, understanding their needs, and ensuring timely delivery of quotes. Sharing an anecdote about how your support facilitated a significant sale could strengthen your answer.

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Describe a time when you handled a challenging administrative request.

Use the STAR method (Situation, Task, Action, Result) to frame your story. Discuss the challenge, what steps you took to address it, and the outcome. This shows your problem-solving skills and adaptability as a General Service Administrator.

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How do you ensure accuracy when entering data into systems like NetSuite?

Talk about your attention to detail and the checks you perform when entering data. Mention specific strategies you use to minimize errors, such as double-checking entries or using established templates, ensuring quality and accuracy in your work.

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What experience do you have coordinating events or meetings?

Share examples of events you've organized, detailing your role in planning, logistics, and execution. Highlight your ability to manage multiple aspects of the event and ensure everything runs smoothly, showcasing your organizational skills.

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How do you handle stressful situations in a fast-paced environment?

Discuss your techniques for staying calm, such as effective time management, breaking tasks into manageable steps, and keeping open communication with team members. Provide a specific example where you successfully navigated a stressful situation.

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In your opinion, what makes for excellent customer service?

Define your perspective on customer service. Highlight qualities like responsiveness, empathy, and the willingness to go the extra mile. Share an experience where you provided outstanding service as part of your duties to reinforce your understanding.

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How proficient are you in using ERP systems, specifically NetSuite?

Assure the interviewer of your proficiency level. Describe previous experiences using ERP systems like NetSuite, detailing specific functions you are familiar with, such as inventory management, order processing, and reporting features.

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What strategies do you use to improve office operations?

Discuss your proactive approach in identifying inefficiencies and proposing solutions. Share specific strategies you've implemented to streamline processes or improve collaboration among departments, showcasing your analytical skills and results-driven mindset.

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Red Sky Lighting is dedicated to being the best LED industrial lighting developer and manufacturer in the North America.

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Full-time, on-site
DATE POSTED
April 13, 2025

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