Field Service Technician

As a Field Service Technician at Marvin, you'll be responsible for providing post-sales support for our innovative windows and doors. This includes professional communication with customers and support staff, efficient route planning, and meticulous job-site documentation to facilitate service requests. Your role ensures that our customers receive top-quality support, embodying Marvin's commitment to an outstanding customer experience.

To qualify for the Field Service Technician position at Marvin, you should have a high school diploma or equivalent experience, demonstrated experience in installing replacement windows and doors, and an excellent driving record. Strong social skills, computer proficiency, and a positive, can-do attitude are essential for resolving service issues. Additionally, you should meet physical demands, including lifting up to 75 pounds and climbing ladders.

As a Field Service Technician with Marvin, you’ll enjoy a comprehensive benefits package that includes health insurance starting on your first day, paid holidays, and a 401(k) retirement savings match. For your well-being, you’ll receive a $300 annual account to spend on health-related products, a paid day off for fun called Better Living Day, annual profit sharing, and various opportunities for volunteer work and community engagement.

Compensation for the Field Service Technician role at Marvin is competitive, ranging from $24 to $30 per hour based on your experience. Marvin values the contributions of its team members, and this structure reflects our commitment to fair pay and recognizing individual expertise, making this role not just a job, but a rewarding career option.

Working as a Field Service Technician at Marvin means being part of a supportive and family-oriented culture. You will operate primarily in the field, but you'll be backed by a dedicated team taking safety and well-being seriously. The environment emphasizes efficient communication and collaboration, delivering high-quality service while fostering your professional growth and ensuring job satisfaction.

Highlight any hands-on experience you've had with installations, including specific brands or types of windows and doors. Emphasize your problem-solving skills and how you handle installation challenges. For instance, discuss a particular scenario where you overcame an obstacle during an installation, detailing what you learned from the experience.

Discuss your method for assessing urgency and importance. Share a system you use for scheduling your work, such as software tools or checklist strategies. Support your response with an example of how prioritizing your tasks led to improved service delivery for customers.

Select a specific example that showcases your communication skills and emotional intelligence. Explain how you actively listened to the customer’s concerns, what steps you took to address them, and the positive outcome that followed. This not only illustrates your problem-solving abilities but also reflects the values Marvin stands for.

Emphasize your attention to detail and organizational skills. Describe any documentation tools or processes you may have used in the past. Provide an example of how comprehensive documentation has helped clarify situations, expedite resolutions, and ultimately improve customer satisfaction.

Mention specific industry news sources, training programs, or workshops you engage with. Highlight your commitment to continuous learning and how you apply new knowledge to improve your work performance, which aligns with Marvin's values around innovation and quality service.

Discuss your time management skills and any tools you use for scheduling – like mobile apps or software. Talk about how you assess urgency while remaining flexible. Share a personal story that illustrates how you've handled high-volume days effectively in the past.

Research Marvin’s mission and values before the interview. Explain why their commitment to customer experience and employee well-being resonates with you. Indicate your desire to contribute to a company recognized as a Top Large Employer, focusing on your alignment with their culture and goals.

Identify skills that are particularly relevant to Marvin’s needs, such as technical proficiency, customer service, or problem-solving. Provide examples of how these skills have benefited your previous employers, and how you plan to apply them at Marvin for enhancing their customer satisfaction.

Discuss the importance of timely communication, empathy, and the ability to exceed customer expectations. Provide anecdotes that show your commitment to going the extra mile for customers, reinforcing the value Marvin places on an outstanding customer experience.

Address the physical aspects of the position directly by sharing any relevant experiences, like lifting heavy equipment or working at heights. Express your commitment to adhering to safety protocols and your readiness to maintain the physical aspects of the role, reinforcing your suitability for the demands of the position.