Assistant Spa Membership Sales Manager

As the Assistant Spa Membership Sales Manager at Massage Heights, your responsibilities include supervising all aspects of Retreat operations, stepping in as the Manager on Duty when necessary, supporting front desk operations, and coaching your team towards achieving sales targets. You’ll also ensure a welcoming environment for guests and provide training to your team to enhance their performance.

To qualify for the Assistant Spa Membership Sales Manager position at Massage Heights, you must have extensive membership sales experience along with strong coaching skills. A minimum of 2-5 years of sales and retail management experience is required, plus knowledge of spa culture and software like Zenoti is beneficial. Excellent leadership and guest service skills are essential.

When you join Massage Heights as an Assistant Spa Membership Sales Manager, you can look forward to a competitive salary, plus a performance-based bonus that adds $500 to $1000 per month, wellness resources, stock options, and a comprehensive benefits package that includes dental and vision insurance, paid time off, and the potential for career advancement.

Yes, prior experience in the spa industry is important for the Assistant Spa Membership Sales Manager role at Massage Heights. Familiarity with spa culture and operations will help you engage effectively with your team and provide the best service to guests, thus contributing to a successful spa environment.

Essential skills for the Assistant Spa Membership Sales Manager at Massage Heights include strong sales acumen, effective coaching capabilities, team player mindset, excellent interpersonal and communication skills, and the ability to create a positive and productive team environment. A knack for public relations and guest service is also crucial.

My sales approach focuses on building relationships and understanding customer needs. I prioritize educating clients about the benefits of our services while ensuring an enjoyable experience. By aligning my team’s goals with customer satisfaction, we can consistently meet and exceed sales expectations.

In my previous role, I encountered a conflict between team members regarding sharing duties at the front desk. I facilitated a meeting to discuss concerns openly, encouraging each member to express their viewpoints. Through active listening and an emphasis on collaboration, we successfully established a fair duty roster that everyone agreed on.

To ensure my team meets sales KPIs, I would implement regular training sessions, set clear individual and team goals, and motivate through incentives. I believe in fostering a supportive environment where team members feel empowered to share ideas and strategies that can lead to better performance.

I've successfully coached sales teams by employing personalized training methods, utilizing role-playing scenarios, and conducting feedback sessions. My approach emphasizes understanding each individual’s strengths and areas for improvement, allowing for tailored guidance and support to increase overall sales competency.

I stay informed about spa industry trends through attending workshops, subscribing to industry newsletters, and participating in online forums. Networking with other professionals and engaging with customers also provides insights into the latest preferences and practices in the wellness sector.

Creating a positive team environment starts with effective communication and recognition of achievements. I would foster an open-door policy, encouraging feedback, while also celebrating team successes to build camaraderie. Team-building activities and training sessions can also enhance the collective spirit and performance.

In my last position, I exceeded sales goals by 30% during a promotional event. Success stemmed from a collaborative effort with my team to develop enticing packages and effective marketing strategies, as well as emphasizing exceptional customer service to foster repeat business.

Handling underperforming team members requires a supportive and constructive approach. I would first seek to understand any obstacles they're encountering by having one-on-one conversations. Together, we can set performance improvement plans that establish clear objectives and regular check-ins to track progress.

Guest feedback plays a critical role in my sales strategy. I believe listening to our clients gives valuable insights that can shape how we market our services and improve our offerings. Implementing feedback more effectively can lead to higher customer satisfaction and ultimately boost membership sales.

I'm drawn to Massage Heights because of its commitment to providing quality, affordable wellness solutions. I admire the empowering culture, investment in training, and focus on employee growth. I see a perfect alignment between my skills and the company's vision to elevate guest experiences, and I'm eager to contribute to that mission.