WFA - Job Coach - job 1 of 2

As a WFA - Job Coach at atWork Australia, your responsibilities will include motivating participants to find employment, building relationships with local employers to create job opportunities, reverse marketing clients to potential employers, and ensuring that all activities meet compliance and contractual requirements. You will work one-on-one with participants, guiding them towards job readiness and sustainable employment.

To become a WFA - Job Coach at atWork Australia, you need a minimum of one year’s experience in a customer service or client-facing role. It's ideal to have experience supporting people facing challenges. You should be comfortable collaborating with various stakeholders and working towards KPIs to achieve sustainable employment placements. A current driver's license is also required.

atWork Australia provides on-the-job training and ongoing career development for WFA - Job Coaches. You'll have access to the MedHealth Academy, which includes a personalized professional development plan and opportunities to complete a Certificate IV in Employment Services, enhancing your skills and career prospects within the employment services industry.

WFA - Job Coaches at atWork Australia play a vital role in promoting diversity and inclusion by working with clients from various backgrounds, including those with disabilities or facing social and economic challenges. By advocating for their clients and facilitating employment opportunities, Job Coaches help create a more inclusive workforce where everyone can thrive.

As a WFA - Job Coach at atWork Australia, you can expect robust support through mentorship, career development programs, and access to various employee benefits such as discounts on health insurance and parental leave. The company fosters a supportive atmosphere, encouraging collaboration and assistance to ensure all team members succeed.

To effectively motivate clients, I focus on building a trusting relationship and understanding their individual goals. I listen actively and provide encouragement by celebrating small achievements along the way. Tailoring my approach to fit their personal circumstances and reminding them of their strengths helps boost their confidence.

One time, I helped a client struggling with anxiety about job interviews find a suitable role. I worked with them on interview techniques and practiced common questions. By establishing a rapport and providing consistent support, they gained the confidence needed to secure the job. This success was rewarding not just for the client, but for me as well.

I maintain relationships with employers by regularly communicating and understanding their hiring needs. This involves attending networking events, following up on placements, and ensuring I match the right candidates to their job openings, thus building trust and a cooperative environment.

I ensure compliance by meticulously documenting all interactions, keeping detailed records of client progress and employment placements. I regularly review company protocols and stay updated on best practices to make sure my documentation meets all legal and contractual requirements.

When conflicts arise, I approach them with empathy and seek to understand the client’s perspective. I encourage open dialogue about their concerns, providing additional information or alternatives. By validating their feelings and suggesting collaborative solutions, I aim to find a mutually agreeable path forward.

Essential skills for a WFA - Job Coach include strong interpersonal communication, empathy, problem-solving, and the ability to motivate others. Additionally, being adaptable and having a comprehensive understanding of employment services will significantly contribute to effective coaching.

I assess a client’s readiness for employment by evaluating their skills, interests, and any barriers they might face. This involves conducting assessments and asking reflective questions to understand their confidence levels and preparing a tailored action plan to help them get job-ready.

I thrive in team environments and believe that collaboration leads to better outcomes for clients. I actively participate in team meetings, contribute ideas, and support my colleagues by sharing resources. By fostering a cooperative mindset, I help create a positive atmosphere that benefits both the team and the clients.

I stay current on employment trends by reading industry publications, attending workshops, and networking with other professionals. This knowledge enables me to provide informed guidance to clients, empowering them with relevant insights for their job searches.

I want to work as a WFA - Job Coach at atWork Australia because I am passionate about helping individuals overcome challenges and achieve their career goals. I believe in the company's mission of fostering inclusivity and am excited about being part of a team that makes such a meaningful impact on people's lives.