Library ILL Assistant - Skilled (Summer '25 - 900400)

As a Library ILL Assistant at our esteemed institution, your primary responsibility involves processing ILL Borrowing and Lending requests. You'll manage incoming mail and electronic articles, update ILLiad and OCLC records, and prepare items for mailing. Additionally, your role will include reshelving library materials and maintaining stacks, processing reserves materials, and performing essential clerical tasks to ensure the library operates smoothly.

To be a successful applicant for the Library ILL Assistant position, you should possess prior library and information services experience, along with knowledge of computer hardware and software. A strong attention to detail, the ability to manage time effectively, and independence in your work are also critical qualities that will help you thrive in this role.

Students currently on leave or withdrawn are not eligible to apply for the Library ILL Assistant position until they return to active status for the semester. If you are on leave, you can explore staff positions instead; however, certain restrictions may apply based on financial aid status.

Yes, while working as a Library ILL Assistant, all student employees are limited to working no more than 20 hours per week during the academic year. This includes exam periods. Exceptions occur during designated school breaks, where you may work up to 40 hours per week.

A great Library ILL Assistant needs to be adaptable and organized, with excellent time management skills. Sound judgment in prioritizing tasks, attention to detail, and a commitment to providing outstanding service are essential. Being comfortable with technology and having a mature, independent work ethic will also significantly contribute to your success in this position.

In your response, be specific about your past library experiences. Highlight any roles where you managed records or interacted with patrons. Discuss how these experiences have prepared you for the Library ILL Assistant position.

Share your approach to prioritizing tasks based on urgency and workload. Discuss techniques that have worked for you, such as using planning tools or collaborating with team members to ensure timely processing of requests.

Mention any specific library systems you have used, such as ILLiad or OCLC. Discuss your ability to learn new technologies and how you stay updated with software relevant to library services.

Provide a clear example of a challenge you faced while working solo in a library. Emphasize your thought process and your ability to use available resources to resolve the issue effectively.

Discuss your approach to conflict resolution, focusing on patience and active listening. Emphasize your commitment to customer service and how you would seek solutions while maintaining a professional demeanor.

Explain the importance of organization in enhancing patron experience. You could highlight how a well-maintained space facilitates efficiency in processing requests and helps patrons find the materials they need.

Detail your meticulous approach to data entry. Discuss any past experience ensuring accuracy and attention to detail, as this is crucial when handling patron records or updating databases like ILLiad.

Discuss your familiarity with processing library materials, including retrieving, scanning, and organizing. If applicable, share any specific processes you've followed that ensure accuracy and efficiency.

Share specific time management techniques that work for you, such as creating to-do lists or setting priorities. Mention how these strategies help you maintain productivity while working as a Library ILL Assistant.

Express your genuine interest in the role. You may want to discuss your passion for libraries, facilitating research, and how the position aligns with your career goals in library services.