Senior Associate, IT, Application Management

The Senior Associate, IT, Application Management at MUFG Investor Services is responsible for supporting critical banking applications such as Flexcube and SWIFT. This role includes providing Level 2 Incident & Problem Management support, documenting user procedures, and coordinating with vendors to enhance banking solutions. You will also engage in new platform releases and work closely with various support teams to ensure smooth operations.

Candidates for the Senior Associate, IT, Application Management role at MUFG Investor Services should ideally have a diploma or degree in IT and at least 5 years of experience in providing support for business banking applications. Familiarity with SWIFT products, SQL Server, and a strong understanding of the ITIL framework are essential. AWS Cloud Practitioner Certification and ITIL certification are preferred.

In the Senior Associate, IT, Application Management position at MUFG Investor Services, you'll collaborate with international support teams, manage incident resolutions, and engage project managers in initiatives related to our core banking solutions. This role enables you to bridge the gap between the business and technology, ensuring high-quality service delivery and total issue resolution.

MUFG Investor Services is committed to the professional growth of its employees. As a Senior Associate, IT, Application Management, you will benefit from our culture of continuous learning, engagement in innovative technology solutions, and exposure to diverse banking applications that all offer avenues for skill enhancement and career advancement within the organization.

The work culture at MUFG Investor Services is vibrant and inclusive, fostering collaboration and innovation. As a Senior Associate, you will be part of a connected team that prioritizes client focus and personal development while valuing hybrid work arrangements. This dynamic environment encourages you to thrive both personally and professionally.

When answering this question, focus on specific banking applications you've worked with, such as SWIFT or Flexcube. Highlight your role in supporting these applications and any technical challenges you faced, as well as how you resolved them. Emphasize your ability to quickly adapt and learn new systems.

In your response, outline your systematic approach to Incident Management. Discuss methods you use to prioritize incidents, your experience in escalating issues, and how you collaborate with vendors or internal teams to ensure timely resolutions. Provide an example of a past incident and how you handled it.

List relevant technical skills, including knowledge of SQL Server, PL/SQL, and exposure to application lifecycles. Detailed descriptions of your programming skills and familiarity with ITIL methodologies would enhance your response. You can mention certifications like AWS Cloud Practitioner to further bolster your suitability.

Provide a detailed response by discussing a specific scenario where you supported end-users with application issues. Explain the steps you took to diagnose and resolve their problems, any documentation created for user procedures, and how you ensured user satisfaction throughout the support process.

Discuss your experience with quality assurance processes during platform releases. Emphasize the importance of thorough testing and QA checks, and describe how you would communicate with relevant teams. Explain your commitment to addressing issues proactively to ensure that client expectations are met before deployment.

Your answer should reflect the importance of clarity and comprehensiveness in technical writing. Specify how you structure documentation to make it user-friendly, and mention your experience with tools like Confluence for managing documentation. Stress the pivotal role of accurate documentation in user training and support.

Focus on your interpersonal and communication skills. Explain how you actively listen to business requirements, articulate technical concepts in accessible language, and maintain an open channel for feedback. Mention previous experiences where effective communication led to successful project outcomes.

Highlight your commitment to continuous learning. Discuss resources you utilize—such as industry blogs, webinars, and training—along with any certifications you are pursuing. Share your passion for keeping abreast of technological advances that impact the banking sector.

Express genuine interest in MUFG Investor Services by referencing its reputation in asset servicing and financial stability. Talk about how their commitment to innovation and hybrid working aligns with your career goals. Emphasize your enthusiasm for contributing to an esteemed organization and how you resonate with their core values.

In your response, outline strategies you would implement for excellent service delivery, such as setting clear expectations, regularly reviewing performance metrics, responding promptly to issues, and maintaining thorough documentation. Reflect on your proactive approach to seeking feedback and making improvements.