Senior Scrum Master (12 Month Contractor)

As the Senior Scrum Master at MUFG Investor Services, you will take on important responsibilities such as facilitating scrum ceremonies, supporting Product Owners with project KPIs, and ensuring that teams can overcome any impediments. Your role is pivotal for fostering collaboration among cross-functional teams and maintaining transparency throughout the project lifecycle.

To qualify for the Senior Scrum Master role at MUFG Investor Services, candidates should possess a Bachelor’s degree in Computer Science or a related technical field, complemented by at least three years of experience as a Scrum Master in a software development environment. Familiarity with tools like Jira and Confluence, along with an understanding of various Agile methodologies, is highly beneficial.

MUFG Investor Services embraces Agile Principles through the Senior Scrum Master role by promoting cross-functional collaboration, perpetuating an Agile mindset across teams, and continuously improving processes. You will be instrumental in driving product development from ideation to launch, ultimately enhancing customer satisfaction and team performance.

Key skills for the Senior Scrum Master position at MUFG Investor Services include servant leadership, facilitation, conflict resolution, and a passion for continuous improvement. Additionally, you should possess a solid understanding of software development methodologies and be adept at managing dependencies and internal communication among teams.

The work culture at MUFG Investor Services is vibrant and innovation-driven. As a Senior Scrum Master, you can expect to work in a connected team environment where collaboration is fostered and client focus is emphasized. We encourage team members to embrace their passions and contribute actively to improve not only processes but also their own skill sets.

To ensure effective communication within Agile teams, I prioritize daily stand-ups and encourage openness during retrospectives. I believe in utilizing collaboration tools that facilitate transparency and keep everyone informed about project developments and any challenges faced.

In my previous roles, I proactively identified and addressed impediments by facilitating discussions with team members and stakeholders. I’ve successfully resolved issues ranging from resource gaps to communication breakdowns, ensuring that projects remain on track.

I maintain close collaboration with Product Owners by scheduling regular check-ins to review project KPIs and product backlogs. This ensures that their vision remains aligned with the team's progress, facilitating adjustments where necessary to achieve shared objectives.

I use a collaborative approach for sprint planning and review, engaging all team members to contribute to defining sprint goals and ensuring that the work planned aligns with the product vision. This way, we can collectively assess our performance during reviews and celebrate achievements.

To nurture a culture of continuous improvement, I encourage my teams to reflect on processes during retrospectives and to share insights on what worked well and what can be enhanced. As a Scrum Master, I lead by example, embracing feedback as a tool for growth.

I have extensive experience using Jira for task tracking and backlog management, as well as Confluence for documentation. I utilize these tools to keep our project workflow organized, ensuring team members have easy access to relevant information and updates.

Measuring team performance in Agile environments involves tracking key metrics such as velocity, sprint burndown charts, and team satisfaction surveys. I also focus on qualitative indicators like team collaboration and the successful resolution of blockers.

When conflicts arise within the team, I address them by facilitating open discussions where all parties can express their perspectives. My goal is to create a safe environment for constructive dialogue, helping the team to reach a consensus and move forward.

I manage dependencies by establishing clear communication channels between teams and scheduling regular alignment meetings. This proactive approach helps identify potential bottlenecks early and ensures that all teams are aware of their roles in the interdependent processes.

For successful product releases, I coordinate release planning well in advance, establish a clear timeline, and ensure that all stakeholders are aligned on objectives. Additionally, I oversee testing phases, emphasizing quality checks to mitigate issues before deployment.