Senior Associate, Global Payment Services

As a Senior Associate in Global Payment Services at MUFG Investor Services, your main responsibilities will include providing comprehensive Fund Expense services. You will track and process all Fund Expense invoices, manage payment operations efficiently, and liaise with clients, investment managers, and vendors to resolve any queries. You’ll also participate in system improvement projects, ensuring all deliverables meet specified SLAs and that all procedures are followed accurately.

To apply for the Senior Associate, Global Payment Services role at MUFG Investor Services, you need post-secondary education in finance, accounting, or a related field. Additionally, strong computer skills, particularly in Microsoft Excel, are essential. A basic understanding of fund administration processes and experience with fund accounting platforms will greatly enhance your application.

MUFG Investor Services is committed to the professional and personal growth of employees, including Senior Associates in Global Payment Services. The company encourages participation in various system improvement initiatives and special projects, providing opportunities for skill enhancement and career advancement within the financial services sector.

A typical day for a Senior Associate in Global Payment Services at MUFG Investor Services involves tracking and processing Fund Expense invoices, managing banking payments, and communicating with clients and vendors to address any operational issues. You'll also work collaboratively with internal teams to ensure that client deliverables are met and participate in improvement initiatives to enhance workflow and efficiency.

In your role as a Senior Associate, Global Payment Services at MUFG Investor Services, you will utilize various banking payment platforms, fund accounting platforms, and tools within the Microsoft Office suite. Your proficiency in these tools will help facilitate efficient invoice processing and payment management, while knowledge of Swift Payment processing will be particularly beneficial.

When answering this question, detail your understanding of fund expense processes, including invoice tracking, fee calculation, and billing activities. Mention any relevant experience you have working in fund administration and how you've managed related operations in past positions.

To effectively answer this, discuss the methods you employ to double-check your work, such as maintaining accurate records, utilizing checklists, and confirming transaction details before submitting payments. Highlight any tools or software you use to ensure precision.

In your response, share specific examples of how you have successfully communicated with clients, investment managers, or vendors in resolving issues. Explain your approach to maintaining professional relationships and ensuring client satisfaction through effective problem-solving.

Describe your organizational skills and the methods you use to prioritize tasks, such as creating to-do lists, setting deadlines, or using project management tools. Illustrate this with examples of how you have handled competing tasks in previous roles.

Discuss the importance of collaboration in achieving goals. Provide examples of how you have successfully collaborated with colleagues or departments in the past, emphasizing effective communication and shared objectives in a team setting.

If asked about Swift Payment processing, detail your experience and knowledge about the system, including formatting payment messages and understanding field definitions. This showcases your readiness to apply this knowledge in the role.

Share the strategies that enable you to manage multiple accounts effectively. These might include employing CRM software, creating detailed spreadsheets, or setting reminders for follow-ups to stay on top of deliverables.

Provide a specific example of an operational issue you faced, your approach to troubleshooting it, and the outcome. This demonstrates your problem-solving skills and your ability to think critically in challenging situations.

Discuss how you believe in adapting and optimizing processes by seeking feedback, learning from errors, and proposing enhancements. Illustrate this with past experiences where you contributed to improved operations.

Talk about stress management techniques you employ, such as prioritizing tasks, taking brief breaks for clarity, or maintaining a positive mindset to navigate tight deadlines effectively.