Clinical Concierge MA - On-Call Float

As a Clinical Concierge Medical Assistant - On-Call Float at MultiCare, your responsibilities include collaborating with physicians and clinical staff to ensure comprehensive health care outcomes, performing a variety of tasks within the clinic setting, and advocating for ethical patient care. You will work to create a safe and supportive environment for patients while providing excellent customer service and clinic management assistance.

To qualify for the Clinical Concierge Medical Assistant - On-Call Float position at MultiCare, you must possess a Washington State Medical Assistant-Certified (MA-C) license, current BLS certification, and ideally have at least one year of experience in a physician's office or medical facility. If you're currently in an externship or residency program, exceptions may apply.

In the Clinical Concierge Medical Assistant - On-Call Float role at MultiCare, you can expect to work approximately 8-24 hours per month. This flexible schedule allows you to float between various units as needed, providing valuable support where it's required the most.

The pay range for a Clinical Concierge Medical Assistant - On-Call Float at MultiCare is between $24.33 and $35.01 USD per hour. Pay may vary based on individual skill sets, experience levels, and certifications offered. MultiCare is committed to ensuring that compensation is competitive and reflective of the applicant's qualifications.

At MultiCare, values such as respect, integrity, stewardship, excellence, collaboration, kindness, and joy are central to our culture. As a Clinical Concierge Medical Assistant - On-Call Float, you'll be expected to embody these values in your daily interactions and care for patients, aligning your work with our mission of health and healing.

When discussing your skills for the Clinical Concierge Medical Assistant - On-Call Float role, focus on your clinical knowledge, ability to collaborate effectively with teams, and exceptional patient service skills. Highlight specific experiences where you addressed patient needs or improved care processes. Be prepared to share examples that demonstrate your commitment to ethical and holistic patient advocacy.

In a clinical setting, prioritization is key. You should explain how you assess urgency based on patient needs, team requests, and clinic workflow. Emphasize your ability to remain organized under pressure and your use of tools or techniques that help you stay on track. Sharing a specific scenario where you effectively prioritized tasks can illustrate your capabilities.

When answering this question, provide examples of your experience with patients from various ethnic and social backgrounds. Explain how you’ve adapted your communication style to be respectful and effective, ensuring all patients feel valued and understood. Highlight any training or initiatives you’ve participated in that reflect your commitment to inclusivity.

Teamwork in healthcare is about collaboration, open communication, and shared goals. Discuss how you’ve fostered a collaborative environment in previous roles, emphasizing your ability to support colleagues and engage in constructive feedback. You can mention specific situations where teamwork led to improved patient outcomes or enhanced clinic operations.

Handling difficult patients requires patience and strong communication skills. Share a specific example where you managed a challenging situation, detailing how you listened actively, de-escalated the issue, and found a resolution. Highlight your ability to empathize with patients and maintain professionalism while addressing their concerns.

To ensure patient confidentiality as a Clinical Concierge Medical Assistant, describe your understanding of HIPAA regulations and your commitment to safeguarding patient information. Discuss specific practices such as secure handling of records, limited conversations about patient information in public areas, and your approach to training new staff on confidentiality protocols.

Staying current in the healthcare field is essential. You should mention the resources you utilize—such as professional organizations, continuing education courses, or industry publications—to remain knowledgeable about regulations and best practices. Illustrating your commitment to lifelong learning will demonstrate your motivation to provide the best care possible.

In the event of a clinical error, take a proactive approach by discussing recognition of the mistake, assessment of its impact on patient safety, and immediate steps taken to address the issue. Emphasize the importance of reporting errors in a safe environment and participating in quality improvement initiatives that prevent future occurrences.

Patient advocacy is a core part of the Clinical Concierge MA role. Describe how you actively listen to patient needs, provide guidance on health decisions, and ensure they understand their treatment options. Share how you collaborate with healthcare teams to ensure that patient preferences and rights are prioritized in their care plans.

Express what resonates with you about MultiCare, such as the organization's mission, values, or innovative patient care approaches. Personalize your answer by discussing how your professional goals align with MultiCare's focus on community health and collaborative care. Demonstrating your enthusiasm for the role and alignment with the organization's culture will make a strong impression.