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Licensed Optician - Bilingual

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

Our strong force of talented opticians and associates help customers see their best to live their best. By selling, fitting and dispensing eyewear to customers with superb customer service, our opticians ensure our standard of excellence is never compromised – and they’re rewarded for that with an impressive benefits package.

Job Description

What would you do? – The Specifics

  • Meet National Vision’s sales and company objectives.
  • Follow the America’s Best “Code of Excellence” to ensure customer satisfaction by creating a warm and welcoming environment for customers.
  • Assist with dispensing eyeglasses and contact lenses to customers.
  • Perform insertion and removal training of contact lenses to customers.
  • Educate clients on proper eyeglass and contact lens care.
  • Maintain accurate and organized patient records.
  • Maintain visual merchandising according to Brand and Company Standards.
  • Mentor potential Apprentice Opticians as permitted by law.

Qualifications

 Are you the right fit? – The Suitable Talent

  • Fluent in reading and speaking both English and Spanish.
  • Previous retail experience preferred, but not required.
  • Maintain license, as required by state.
  • Strong selling skills, aimed at meeting both the store’s and self-sales targets, by following company policies.
  • Strong customer service skills.
  • Able to give instruction in a clear and concise manner to customers.
  • Effective interpersonal skills.
  • Excellent organizational skills.
  • Detailed oriented.
  • Multitasking and time-management skills.
  • Professional attitude and appearance.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Licensed Optician - Bilingual, National Vision

Join America’s Best in Miami, Florida, as a Licensed Optician - Bilingual and play a vital role in helping people see their best to live their best! As part of National Vision, one of the largest optical retailers in the country, you’ll be part of a team that prides itself on delivering high-quality eye care and eyewear at unbeatable prices. In this engaging position, you’ll meet sales and company objectives while following the America’s Best ‘Code of Excellence' to ensure every customer experiences warmth and satisfaction. Your responsibilities will include dispensing eyeglasses and contact lenses, providing insertion and removal training for contact lenses, and educating clients on proper eyewear care. You’ll also maintain organized patient records and assist in mentoring potential Apprentice Opticians. This role is perfect for someone fluent in both English and Spanish and has a passion for exceptional customer service. While previous retail experience is preferred, it’s not mandatory. At America’s Best, we believe in valuing our team members by offering competitive compensation, including bonuses and a comprehensive benefits package like health and dental insurance, a 401k with a company match, and flexible spending accounts. We invest in your professional development through training programs and career advancement opportunities. If you're ready to make a difference in people's lives while enjoying a fulfilling career, America’s Best is the place for you!

Frequently Asked Questions (FAQs) for Licensed Optician - Bilingual Role at National Vision
What are the key responsibilities of a Licensed Optician - Bilingual at America’s Best?

As a Licensed Optician - Bilingual at America’s Best, your key responsibilities include meeting sales objectives, dispensing eyeglasses and contact lenses, offering insertion and removal training for contact lenses, and ensuring customer satisfaction by creating a warm environment. You'll also maintain patient records and engage in mentoring Apprentice Opticians, contributing to a supportive team dynamic.

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What qualifications are necessary for a Licensed Optician - Bilingual position at America’s Best?

To apply for the Licensed Optician - Bilingual position at America’s Best, you need to be fluent in both English and Spanish, maintain a valid optician license as required by state regulations, and possess strong customer service skills. Previous retail experience is preferred, but not required. A positive attitude, detail-oriented mindset, and effective communication skills are essential.

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What benefits can a Licensed Optician - Bilingual expect from America’s Best?

America’s Best offers its Licensed Optician - Bilingual team members a competitive benefits package including health and dental insurance, 401k retirement savings with company matching, paid personal time off, employee eyewear discounts, and more. Additionally, there are opportunities for bonuses and professional growth within the company.

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What does the training and development look like for a Licensed Optician - Bilingual at America’s Best?

At America’s Best, Licensed Opticians - Bilingual have access to continuous training programs and educational resources to develop their skills. The company prides itself on promoting from within, offering numerous opportunities for career advancement and professional fulfillment as your skills grow during your tenure.

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How does customer service play a role in the Licensed Optician - Bilingual position at America’s Best?

Customer service is at the heart of the Licensed Optician - Bilingual position at America’s Best. You'll create a welcoming atmosphere for customers, ensuring they receive tailored advice on eyewear and care. Strong interpersonal skills are essential to build lasting relationships and meet customer needs effectively.

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Common Interview Questions for Licensed Optician - Bilingual
Can you discuss your experience with eyewear fitting and dispensing?

In answering this question, highlight specific experiences you have with fitting glasses or contact lenses, any successful sales stories, or customer interactions. Mention the importance of understanding customer needs and ensuring proper fitting and adjustment of eyewear for comfort and effectiveness.

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How do you handle difficult customers?

When addressing this question, use examples that showcase your problem-solving and communication skills. Emphasize your commitment to providing excellent service, listening to customer concerns, and finding solutions swiftly while maintaining a calm and professional demeanor.

Join Rise to see the full answer
What techniques do you use to ensure excellent customer satisfaction?

Discuss methods such as actively listening to customer needs, providing personalized recommendations, and following up to ensure satisfaction. Share instances where you've gone above and beyond to enhance the customer experience and build loyalty.

Join Rise to see the full answer
How do you stay up-to-date on the latest eyewear trends or technologies?

Talk about resources you consult, such as industry journals, training programs, or networking with other professionals. Highlight your proactive approach in keeping your knowledge fresh to provide the best possible recommendations to customers.

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Describe a time you worked effectively under pressure.

Share an instance when you faced a challenging situation, such as a busy day at work or multiple customers needing assistance. Explain how you prioritized tasks, remained organized, and still met customer satisfaction goals without compromising quality.

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What is your approach to mentoring new team members?

Discuss your philosophy on mentoring, emphasizing patience, encouragement, and clear communication. Share specific examples of how you've helped a new team member thrive through guidance and support, fostering a positive learning environment.

Join Rise to see the full answer
Why do you want to work as a Licensed Optician - Bilingual at America’s Best?

Use this question to express your passion for optometry and customer care, along with your appreciation for America’s Best's mission. Highlight how the company’s values align with your own and your excitement for contributing to its growth and customer satisfaction.

Join Rise to see the full answer
Can you explain the importance of accurate patient record-keeping?

Discuss how accurate patient records contribute to effective care and ensure compliance with state regulations. Explain how good record-keeping allows for personalized service, improved patient outcomes, and aids in tracking customer interactions.

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What motivates you in a fast-paced retail environment?

Share your excitement for meeting challenges in a dynamic environment, focusing on how goals motivate you. Provide examples of how you thrive under pressure and enjoy helping customers in a busy setting.

Join Rise to see the full answer
How would you handle a situation where a customer is dissatisfied with their purchase?

Describe your approach to resolving customer dissatisfaction, focusing on empathy, active listening, and constructive problem-solving. Stress the importance of learning from feedback to ensure the customer's experience improves.

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Our Mission: We help people by making quality eye care and eyewear more affordable and accessible. Our Vision: We believe everyone deserves to see their best to live their best. Our Values: Empowered to do what's right, committed to creating ha...

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DATE POSTED
March 30, 2025

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