Consultant, Digital Learning Experience (Talent Management)

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Profile Summary:  We are seeking a dynamic and innovative Digital Learning Experience Consultant to join our team. This role is ideal for someone who is passionate about leveraging technology to enhance the learner experience, understands adult learning principles, and has a strong process improvement mindset.

The preferred candidate will also have experience in building digital learning experiences that include modern technologies (Power Automate, Power Apps, Gen AI/Agentic, etc). In this role, you will design, develop, and implement automation solutions and applications to improve the learner experience. Applying adult learning theories and principles to the design and delivery of these solutions is also expected. The goal is to enhance user/learner experience, scalability and efficiency in operational tasks through automation.

Additionally, this role will be instrumental in advancing the use of Gen AI developer tools in the learning space, with an initial focus on Gen AI video development tools. This position will also collaborate with cross-functional teams to understand learning needs and translate them into effective learning experiences, and monitor and evaluate the effectiveness of learning programs, making data-driven recommendations for improvement. 

Internal Use: G2

This position will be a hybrid Columbus, OH based opportunity

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Job Description Summary

We take pride in the services we provide and value the relationships we develop in supporting business units to achieve their objectives. Our goal is to be the most trusted, innovative and agile learning and development organization; delivering solutions that build confidence and drive performance. If you are flexible, adaptable, a problem solver, enjoy making a difference by helping people and are driven by your creative energy to share knowledge with others we want to hear from you!

As a Consultant, you'll lead the production, development and implementation of specialized digital learning and creative learning solutions in support of business goals. We'll count on you to provide a holistic creative output by looking at the total digital learning solution including the discovery, design and development to meet business needs and guide management in taking actions.

Job Description

Key Responsibilities: 

• Leads the development, production and distribution of digital learning programs and products to support internal client and external customer needs. 

• May lead cross-functional teams to develop creative digital learning solutions including developing strategies, creative concepts, script writing and technology proposals. 

• Provides consultation to senior management and project leadership to determine desired outcome of projects and to help clients understand the need for a return on digital learning investments. Follows company standards in graphics, video, learning and content.

• Recommends best practices based on metrics; what worked, what didn't work, how to improve.

• Maintains knowledge of business unit's strategic priorities, vision and organizational environment to effectively respond to requests for marketing.

• Typically specializes in digital learning production role; the creation of digital learning, video, and multimedia productions; the planning and production of digital learning for multiple uses; interactive design, graphic design.

• Assists with developing creative learning strategies with senior leadership. Supports the effective use of social learning as an extension of creative learning strategy.

• Reviews current technology in fields of interactive (web) development and graphic design, video, social media, and digital learning. Identifies improved methods, materials, equipment, and resources that may benefit department productivity.

• Responsible for adhering to production project budget, planning, management, reporting, administration and measurement.

• May provide recommendations on the use of outside resources including contractors, freelancers, photographers, audio/visual vendors, print vendors, and specialty item vendors. Negotiates contract terms and agreements through appropriate channels.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director/AVP. This is an individual contributor role; may have opportunity to lead team based on organizational structure. May also be responsible for virtual/project teams.

Typical Skills and Experiences: 

Education: Undergraduate studies in art, visual design, video/movie productions, communications, journalism, advertising or related creative services field; degree preferred.

Experience: Typically, eight or more years related experience in digital learning positions or related fields. Expertise in Lectora, Captivate, Storyline or other eLearning development tools.

Knowledge, Abilities and Skills: Demonstrated knowledge of adult learning methodologies and processes, usability, learning trends, video production, and/or graphic design. Knowledge of company structure, organizational dynamics and strategies and priorities. Validated knowledge of consulting skills used to advise clients on creative execution, effective delivery, and value to the organizations. Customer-focused orientation. Experience with learning development software like Articulate, Captivate, Lectora or other related software. Commitment to education, training, innovation and development activities. Written skills for the creation and delivery of projects and interaction with management and learning teams. Ability to set priorities, manage time, organize work, and meet deadlines., ,

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Production environment. Moderate travel. Extended/nonstandard hours may occasionally be required. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.