Coordinator, Donor Onboarding

Overview

NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's bedrock environmental laws, including the Clean Water Act and many of the implementing regulations. Today, our team of more than 700 lawyers, scientists, economists, policy advocates, communications experts, and others work across the United States and the globe from our offices in Beijing; Chicago; New Delhi; New York; San Francisco; Santa Monica; and Washington, D.C.

NRDC is seeking a Coordinator, Donor Onboarding to work with the Development Donor Systems team in our New York office.

Position Summary

Development Donor Systems is an operations team within Development at NRDC that serves as a center of operational excellence within the department. The team and each team member’s specific responsibilities continue to evolve as we build out our technology platform to support the department and organization as they grow. This is an exciting time during which we can shed old processes and ways of working that are no longer serving the institution. Flexibility, adaptability, and patience will be necessary to perform successfully in this role.

Reporting directly to the Donor Onboarding Manager, the Coordinator supports the Development, Donor Systems, Donor Onboarding function. Donor Onboarding is a gift operations unit that processes contributions, emphasizing the data integrity of NRDC’s Salesforce Customer Relationship Management (CRM) database which facilitates a seamless reconciliation with Accounting.

This role is a cross-functional team player who collaborates with other teams, so donations are processed swiftly and accurately in our Salesforce database. The ideal candidate would be a data-oriented self-starter who likes to problem solve and has a strong ability to manage competing priorities.

The position you are applying for is part of the bargaining unit represented by The Washington Baltimore News Guild (WBNG / The Newsguild-CWA Local 32035).  

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the following essential functions:

• Process gifts via various payment methods from all Development revenue sources (Action Fund (c4), Foundations, Major Gifts, Membership, Principal Gifts) in Salesforce.
• Coordinate with team members and internal stakeholders from across Development (Action Fund (c4), Donor Stewardship, Foundations, Major Gifts, Membership, and Principal Gifts) as well as Accounting and Finance to ensure donations are quickly processed and properly documented for audits.
• Open, sort, scan, and deposit checks in the office and assist with identifying those donors in our Salesforce database.
• Create and review a variety of data integrity reports to confirm the information in our Salesforce database was entered correctly and update discrepancies to maintain quality data in the system.
• Adhere to established data standards and practices as well as participate in ongoing process improvement.
• Participate in the development of standard operating procedures for team processes and responsibilities to preserve the integrity of our Salesforce database.
• Manage and track time spent on Action Fund (c4) processing.

The above list of duties is not comprehensive but generally demonstrates the types of matters under this position’s responsibility. Other duties may be assigned.

Qualifications

Minimum Education & Experience

• High school diploma required.
• 1-3 years of nonprofit development experience required
• Salesforce NPSP or CRM database experience strongly preferred
• Donor and financial data entry experience strongly preferred

Skills, Abilities, Competencies

• Proficiency in Microsoft Office, Excel, Word, PowerPoint, and Outlook
• Detail-oriented with excellent organizational skills
• Ability to effectively interact with a wide range of internal stakeholders
• Commitment to NRDC’s mission, values, and DEI principles

NRDC is committed to advancing diversity, equity, and inclusion, both in our work and in our workplace. We believe that celebrating and actively welcoming diverse voices and perspectives is essential to solving the planet's most pressing environmental problems, and we encourage applications from candidates whose identities have been historically under-represented in the environmental movement. 

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, gender identity or expression, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  

We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. Internal equity will be reviewed and considered to determine a final offer. For this position, the salary range is $55,000 to $61,000.

NRDC operates under a hybrid work model. Employees are required to come to the office 8 days per month. 

As a science-based organization, NRDC aims to do our part to help contain the COVID-19 public health crisis. For the sake of health, safety, and equity, we ask that people be vaccinated unless they have an approved medical or religious accommodation or other exemption in accordance with state and local law. We consider a person to be vaccinated two weeks after receiving one full course of a CDC-approved vaccine. In accordance with state or local law, new hires will be asked to attest to vaccination, those wishing to do so may request medical or religious accommodations or other exemptions via NRDC Employee Relations. NRDC treats all vaccine-related data confidentially, in keeping with local, state, and federal laws. 

To apply, visit www.nrdc.org/careers and upload your résumé and cover letter. Please mention where you saw this posting and upload any additional materials that showcase your abilities. Due to the high volume of applications, we will contact only those candidates we would like to interview. Please no phone calls, emails, or in-person résumé drop-offs. 

If you experience technical problems while applying or if you are a person with a disability and need assistance applying online, please reach out to iCIMS Customer Care at 1-800-889-4422. 

For more about NRDC, visit www.nrdc.org.