Global A/R Collections Specialist (5 month Contract)

As a Global A/R Collections Specialist at Neo4j, your main responsibilities will include monitoring accounts receivable ledgers, ensuring timely invoicing and collections, and managing customer inquiries. You will also prepare collection reports, follow up on overdue invoices, and support the Sales team in obtaining purchase orders.

To be considered for the Global A/R Collections Specialist position at Neo4j, you should have at least three years of accounts receivable experience, fundamental accounting knowledge, and proficiency in tools like Excel. Experience with Netsuite and Salesforce is a plus, as well as familiarity with cloud marketplace providers such as GCP, AWS, and Azure.

Yes! The Global A/R Collections Specialist position at Neo4j is fully remote, but candidates must reside within the Eastern Standard Time (EST) region, either in the Northeast or Southeast US, to ensure effective collaboration with the team.

At Neo4j, support for employees in the Global A/R Collections Specialist role includes a competitive hourly rate, potential participation in company benefit programs, and a vibrant company culture that values inclusiveness and professional development.

In your role as a Global A/R Collections Specialist at Neo4j, you will use several tools, including Netsuite for accounting, Salesforce for customer relations, and Stripe for managing credit card transactions. Proficiency in Excel or Google Sheets will also be essential for tracking and reporting.

When asked about your experience with accounts receivable processes, highlight specific roles where you have managed ledgers, invoiced customers, and followed up on payments. Mention any relevant software you have used and provide examples of how you improved efficiency in the process.

To manage overdue invoices effectively, I first prioritize the accounts based on age and amount overdue. I usually follow up with a mix of emails and phone calls to ensure clear communication. Additionally, I document all interactions to track progress and maintain a professional relationship with customers.

To ensure accuracy in financial reporting, I maintain meticulous records and cross-verify entries regularly. Using software tools allows me to automate data entry, minimizing human error. I also review reports thoroughly before submission to catch any discrepancies.

In resolving a dispute with a customer regarding payment, I first listened to their concerns attentively. Then I investigated the issue thoroughly, gathered necessary documentation, and communicated clearly with the customer, ensuring they understood the steps being taken. This approach not only resolved the dispute but also strengthened our relationship.

Discuss your familiarity with invoicing software like Netsuite or any other systems you've used. Demonstrate your understanding of invoice creation, distribution, and the importance of monitoring approval processes to facilitate timely payments.

In a fast-paced environment, I prioritize tasks by assessing urgency and impact. I often use a task management system to keep track of ongoing projects, ensuring that critical items, like overdue payments, are addressed first while balancing my workload effectively.

When dealing with stressful situations in collections, I remain calm and focused on finding solutions. I believe that effective communication is key, so I try to reassure customers and provide them with flexible options that facilitate payment.

Building relationships with customers starts with effective communication. I make an effort to understand their needs and preferences, follow up regularly, and provide timely assistance, which fosters trust and a positive rapport.

To track and report collections progress, I use reporting software to generate regular updates. I monitor key metrics such as days sales outstanding (DSO) and adjust strategies as needed, ensuring that both myself and management are informed of our cash flow status.

The most important skill for a Global A/R Collections Specialist is effective communication. Being able to convey information clearly and persuasively ensures that customers understand their obligations and helps to resolve any issues promptly.