Cash Control Specialist (On-site)

As a Cash Control Specialist I at Newrez, your responsibilities encompass a variety of important cash processing tasks. You'll be involved in daily operations such as posting payments, processing payoffs, managing returned payments, and handling liquidation processing. You'll also need to reconcile Automated Clearing House (ACH) payments and perform loan level disbursements. The role requires you to multi-task efficiently in a fast-paced environment, making strong attention to detail and organizational skills crucial.

Newrez requires candidates for the Cash Control Specialist position to have at least a high school diploma or equivalent. Ideally, you should have over one year of experience in banking, accounts payable, or accounts receivable. Experience in a lending environment is also desired, along with familiarity with mortgage servicing systems like MSP. Strong computer skills in Microsoft Office are important, especially in Excel.

To succeed as a Cash Control Specialist at Newrez, you will need a solid working knowledge of the Microsoft Office suite, especially Excel, to manage financial data effectively. Additionally, the ability to 10-key by touch at a minimum of 10,000 KEYS PER HOUR is crucial for accuracy in payment processing. Organizational skills, attention to detail, and an ability to handle multiple tasks simultaneously are also key traits for this role.

The work environment for a Cash Control Specialist at Newrez is dynamic and fast-paced, focused on delivering superior service to our clients. You will be part of a team that values collaboration and innovation. Daily tasks require an adaptable mindset, working closely with colleagues and communicating effectively with our borrowers and business partners. It's a supportive atmosphere that encourages personal growth and rewards outstanding contributions.

Cash Control Specialists at Newrez enjoy various benefits, including medical, dental, and vision insurance, a health savings account with company contributions, a 401(k) retirement plan with employer matching, and paid parental leave. Additional perks include pet insurance, tuition reimbursement, and a unique Employee Emergency and Disaster Fund. The company also promotes community involvement through programs like Volunteer Time Off (VTO) and matching gifts for donations.

When asked how you ensure accuracy while handling transactions, you should emphasize your attention to detail, organizational skills, and your systematic approach to checking and double-checking transactions. Discuss any past experiences where your accuracy led to positive outcomes, and mention how you keep records organized to facilitate audits and reviews.

You might say that in previous roles, you often had to manage multiple transactions simultaneously. Discuss how you prioritized tasks based on urgency and importance, perhaps using tools or methods like checklists or digital tools to maintain organization. Highlight your ability to stay calm under pressure and meet deadlines without sacrificing accuracy.

Make sure to detail your prior exposure to ACH processes and how you have managed these in past roles. You can mention specific software you've used, the process of reconciliation you followed, and any challenges you faced in this area, focusing on how you ensured the correctness of records and resolved discrepancies.

When answering this question, discuss how you participate in training sessions, webinars, or industry conferences. Mention any professional associations you are part of, and illustrate your commitment to ongoing education and how staying informed directly benefits your performance as a Cash Control Specialist.

You can explain your process for understanding and categorizing tasks based on urgency and due dates. You might discuss using digital tools for task management or simply using a manual method like creating a priority list. Highlight your adaptability in re-prioritizing tasks if a critical issue arises that requires immediate attention.

In answering this question, emphasize the importance of owning your mistakes and quickly assessing the damage. Discuss how you would communicate the error to your supervisor and the steps you'd take to correct it, ensuring that you also focus on implementing measures to prevent similar issues in the future.

To answer this question, express your admiration for Newrez's commitment to employee empowerment and superior service. Highlight how you resonate with the company’s mission and values, and how your skills align with their needs. Mention specific aspects of the role and company culture that attracted you to this opportunity.

Identify potential challenges such as handling high transaction volumes, adapting to new software, or managing tight deadlines. Explain your proactive approach in tackling these challenges through planning, time management strategies, and continuous learning to enhance your skills for better performance.

Discuss techniques you use to manage stress effectively, such as deep breathing, taking brief breaks, or maintaining a balanced workload. Illustrate how these methods have helped you stay focused and maintain productivity, ultimately benefiting your performance as a Cash Control Specialist.

Share your experiences working in teams and explain that open communication, sharing knowledge, and supporting coworkers are vital to fostering collaboration. Offer examples of past experiences where you've contributed positively to team dynamics and how this approach can benefit the Cash Control Specialist team at Newrez.