Global Payroll Lead

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for a Global Payroll Lead to help build and scale the accounting function to support the increased growth of the business. Reporting to the Controller, this role will be responsible for managing all aspects of our global payroll process and operations across the United States, Ireland, France, and Chile. 

The Global Payroll Lead will oversee all aspects of payroll operations, ensuring the effective management and scalability of Front’s global payroll function. You are a strategic thinker with a deep understanding of payroll systems, global payroll regulations, and the ability to lead a team in a dynamic, fast-paced environment. You have also successfully built and led payroll teams through a period of hypergrowth, with experience covering North America, EMEA, and Latin America. 

This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.

What will you do?

• Own the timely and accurate processing of payroll while ensuring compliance with all statutory regulations. 

• Work hand in hand with our People team to deliver a best-in-class employee experience

• Manage bi-weekly United States payrolls for exempt and non-exempt employees and monthly international payrolls

• Manage monthly International payroll with external service providers, while developing a strategic game plan for bringing global payroll in-house

• Improve our global payroll processes and drive ongoing improvements, focusing on compliance, efficiency, and automation

• Manage and control our internal payroll data ensuring complete and accurate payrolls, payroll reports, and payroll related journal entries

• Manage employee payroll queries and communication

• Collaborate with HR, Finance, and IT departments to streamline payroll processes and implement/enhance payroll system integrations

• Help to build and maintain a comprehensive policy and procedures manual for all things payroll

• Be our Payroll subject matter expert!

What are we looking for?

• 8+ years of payroll experience at a high-growth venture-backed company, preferably in technology space

• Deep knowledge of United States and International payroll compliance, including setting up new states, countries, and mobility rules

• Ability research and opine on new or unique payroll issues

• Excellent communication skills and ability to partner effectively across functions and levels throughout the company

• Strong attention to detail and accuracy, coupled with big-picture strategic understanding

• Last but not least, you’re enthusiastic about building great teams and have a great attitude!

Nice to haves:

• Experience working with ADP Workforce Now (US), Payfit (France)

• Experience running payrolls in France, Ireland, and Chile

What We Offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Focus Fridays - learn more here!

• Flexibility to work from home 3 days/week (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice