Support Tech, Surgery

As a Support Tech in Surgery at Northside Hospital, your primary responsibilities will include cleaning and servicing patient rooms, managing waste, and executing special projects. You'll also be tasked with inventorying and restocking supplies, obtaining necessary equipment, and providing support to patients across different age groups. Your role will enhance the surgical department's operational efficiency and greatly contribute to patient care.

To qualify for the Support Tech position at Northside Hospital, candidates need a high school diploma or equivalent, along with an American Heart Association's Basic Cardiac Life Support (BLS) certification. While not mandatory, having prior experience in a surgical services or clinical department is highly preferred, as it will enable you to contribute more effectively from day one.

Support Techs at Northside Hospital work from 6:30 AM to 7:00 PM. This role offers a consistent schedule with no weekend requirements, allowing you to maintain a work-life balance while contributing to the team's success in the surgical department.

While having one year of prior experience in surgical services or as a support technician is preferred for the Support Tech role at Northside Hospital, it is not strictly required. We value the potential for growth and encourage candidates from various backgrounds to apply, as we are willing to provide training to the right individuals.

The Support Tech position at Northside Hospital plays a crucial role in enhancing patient care by ensuring that surgical environments are clean and well-stocked, thus promoting safety and comfort. Furthermore, by providing direct assistance to patients and caregivers, Support Techs help facilitate a compassionate and efficient healthcare experience.

When answering this question, explain your approach to prioritization, perhaps by emphasizing the importance of patient safety and operational efficiency. Discuss how you could assess immediate needs, organize tasks based on urgency, and communicate effectively with your team to ensure everything runs smoothly.

Share a specific scenario where you handled a challenging situation, emphasizing empathy and your ability to remain calm under pressure. Highlight your communication skills and how you addressed the patient's concerns, ensuring their comfort and understanding.

Mention qualities such as compassion, attention to detail, and teamwork. Explain how these traits enable a Support Tech to provide exceptional care, maintain a clean and organized environment, and collaborate effectively with medical staff to enhance patient outcomes.

Discuss your understanding of health and safety standards, emphasizing the importance of following protocols. You might explain procedures you would implement, such as regular training, adherence to hygiene practices, and the importance of reporting any compliance issues promptly.

Talk about the importance of regularly checking inventory levels, keeping an organized storage area, and proactively restocking supplies to avoid shortages. Mention how effective communication with the nursing staff and accurate record-keeping can help streamline this process.

Provide an example of a successful teamwork experience, illustrating your role in achieving a common goal. Highlight how effective communication and collaboration contributed to your success and the valuable lessons learned from the experience.

Talk about the importance of safety in the healthcare setting and your commitment to reporting any unsafe practices. Explain how you would approach the colleague in a respectful manner and emphasize the need for maintaining a safe environment, potentially involving a supervisor if necessary.

Identify challenges such as maintaining a sterile environment or managing time effectively during busy shifts. Provide insights into how you would address these challenges by staying organized, seeking support from team members, and continuously learning best practices.

Emphasize the significance of clear and timely communication. Explain how you would use verbal cues, active listening, and regular check-ins to ensure that everyone is on the same page, particularly during busy or high-stakes situations.

Share your passion for healthcare and the values that align with Northside Hospital's mission. Highlight your desire to make a meaningful impact in patients' lives and how you believe your skills can contribute positively to the surgical team.