Murex Support analyst - Commodity desk

As a Murex Support Analyst at Talan in New York, your main responsibilities include building and improving an efficient trading system, quickly resolving technical issues, and responding to user requests. You'll need to monitor system performance to ensure we meet low-latency standards while managing systems for order execution and trade reporting. Additionally, you will support US-based traders across different asset classes and collaborate with our global tech teams to develop new features.

To qualify for the Murex Support Analyst role at Talan, candidates should possess familiarity with Murex Front Office, knowledge of the commodities environment, and proficiency in Linux and SQL. Strong analytical, organizational, and communication skills are essential, as is the ability to be a quick learner and self-starter. Previous experience in equity knowledge is a plus.

At Talan, we are committed to the growth and development of our employees, including Murex Support Analysts. We offer mentorship programs, access to innovative projects, and opportunities to work with cutting-edge technology. The collaborative environment also fosters knowledge sharing among professionals, helping you enhance your skills and progress in your career.

The work environment for a Murex Support Analyst at Talan is dynamic and collaborative. You will be working in a team-centric setting alongside experts in finance and technology. Talan values positive innovation and creates an inclusive culture where employees are encouraged to share ideas and contribute to project success. You will be part of a supportive community focused on excellence.

Talan provides a competitive salary ranging from US$130,000 to US$150,000 for Murex Support Analysts, along with comprehensive benefits. These include a 401(k) retirement plan with matching contributions, paid vacation days, sick leave, and company health, dental, and vision insurance plans. We also offer commuter benefits and paid holidays to ensure a great work-life balance.

When answering this question, focus on specific projects or roles where you utilized Murex Front Office functionalities. Highlight any enhancements you made to trading systems and elaborate on the skills you developed in troubleshooting or developing features that supported users effectively.

Discuss your approach to assessing urgency and impact. You might mention your technique of categorizing requests based on factors like trading deadlines, system performance, and user dependency. Use examples from your past experience to illustrate how you have successfully managed similar situations.

Share your method for problem-solving under tight timelines. Detail your ability to stay calm, gather relevant information, and employ logical troubleshooting steps. Relate a specific instance where you successfully resolved an issue under pressure, emphasizing its significance to the trading team.

Explain the tools and methodologies you use to monitor performance metrics. You might refer to specific software or commands in Linux, protocols for data integrity checks, or other strategies that ensure the trading system operates seamlessly. Mention your proactive approach in identifying potential performance issues before they impact users.

Illustrate your experience working within diverse teams, mentioning how collaboration enhanced the outcomes of projects. Provide examples of successful communication channels you established and how you adapted to different work styles and cultures to achieve common goals.

Go into detail about your passion for fast-paced environments where technology meets finance. Discuss how real-time data and trading strategies excite you, and how you stay motivated in contributing to the trading desk’s successes and innovations.

Emphasize the importance of comprehensive documentation. Discuss your approach to collecting user feedback, system performance data, and maintenance processes. Share how you would engage with users to make the documentation clear and useful for future reference.

Choose a feature you believe could enhance user experience or system efficiency within Murex. Describe your rationale for the improvement and any preliminary ideas on how you would approach the enhancement.

Detail the criteria you use to determine when an issue requires escalation. Discuss how you document the issue thoroughly before escalation to ensure all relevant information is provided, and mention how you follow up to ensure resolution.

Identify key skills like technical proficiency in Murex and trading systems, strong communication abilities, analytical thinking, and adaptability. Discuss how these skills enable effective problem-solving and support for traders and their strategies.