Systems/Network Administrator

As a Systems/Network Administrator at Northwest Administrators, you will primarily focus on installing, maintaining, and providing support for a variety of systems, including Windows servers, applications, and hardware. Your tasks will also encompass troubleshooting network issues, managing Active Directory, configuring desktops and servers, and ensuring that all security measures are up to date. Furthermore, you will provide exceptional customer service when responding to user inquiries or tickets.

To be considered for the Systems/Network Administrator role at Northwest Administrators, applicants should possess a Bachelor’s degree or equivalent experience, complemented by 7-10 years of relevant experience in systems or network administration. Familiarity with troubleshooting, Windows management, and various software like O365 and VMWare is essential. Additionally, having an MCSE certification and immediate problem-solving skills will greatly enhance your profile.

Success in the Systems/Network Administrator role at Northwest Administrators hinges on a mix of technical prowess and interpersonal skills. You should be adept at Windows server administration, knowledgeable about network configuration and security measures, and have a strong command of troubleshooting. Alongside these technical skills, being meticulous, having a service-minded approach, and being an effective communicator will ensure you can support our customers effectively.

Yes, experience with specific technologies is crucial for the Systems/Network Administrator position at Northwest Administrators. You should be skilled in Windows systems administration, virtual environments like VMWare, and have a working knowledge of Linux, M365, SCCM, and Oracle database management. Also, familiarity with PowerShell scripting and backup solutions such as VEEAM or Netbackup will be beneficial in navigating the daily tasks associated with the role.

When you join Northwest Administrators as a Systems/Network Administrator, you can look forward to a collaborative and inclusive work environment. The company highly values teamwork and professional development, offering numerous training opportunities to enhance your skills. The culture promotes a balanced work-life environment while delivering exceptional support to both team members and clients, ensuring everyone feels valued and supported.

In answering this question, focus on demonstrating a methodical approach: start with gathering information about the issue, then conduct preliminary checks on hardware and configuration. Discuss specific tools you've utilized for diagnostics and how you've resolved similar issues in the past, emphasizing a customer-focused mindset throughout.

Clearly articulate your hands-on experience with Windows server administration. Provide specific examples of server environments you've managed, tasks you've performed like GPO configurations, and any systems you’ve overseen. Emphasize your understanding of Active Directory and how you ensure systems' smooth operation, highlighting your problem-solving skills.

Show your organizational skills by discussing how you prioritize tasks based on urgency and impact. Mention any tools you've used for task management and provide an example where your prioritization led to effective resolution of issues while ensuring high-quality customer service.

Detail your experience with virtualization by mentioning specific projects or environments where you've implemented VMWare solutions. Discuss how virtualization can benefit IT infrastructure, such as cost savings and flexibility, while also touching on your familiarity with managing virtual machines and their corresponding environments.

Share how you strive to stay at the forefront of the IT industry by engaging in continuous learning. Discuss attending webinars, following industry news sources, participating in relevant forums, and perhaps pursuing certifications that showcase your commitment to evolving with technology.

Highlight the importance of documentation for ensuring system integrity and smooth collaboration. Describe a systematic approach to documenting processes you’ve developed, ensuring it is actionable and understandable for future reference. Provide a past example where thorough documentation proved beneficial.

Discuss various security protocols you implement, such as regular software updates, active monitoring for vulnerabilities, and implementing security certifications like TLS/SSL. Provide an example of implementing a specific security measure that ultimately enhanced the organization's security posture.

Summarize your customer support experience, emphasizing your commitment to service excellence. Provide examples where you have gone above and beyond to assist users, discussing how your technical knowledge enabled you to resolve issues effectively and efficiently.

Express your understanding of the significance of reliable backup solutions and disaster recovery planning. Discuss the tools you use (like VEEAM), your methods for testing backups, and how you educate colleagues on processes to mitigate risks.

Share a specific scenario detailing the context, the challenge you faced, and the steps you took to resolve the issue under pressure. Highlight your analytical skills, quick decision-making, and the positive outcome that reinforced the importance of teamwork.