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Teller

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Job Description

DESCRIPTION

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

ESSENTIAL FUNCTIONS:

Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals
Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
Deliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications.
Exceptional delivery of our 5 Culture Promises
Complete educational training as assigned and self-educate using bank designed programs and applications
Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
Knowledge and adherence to all security and dual control processes
Responsible to participate in branch opening and closing tasks as needed
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
Work evening hours and weekends as scheduled, assigned, or necessary
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment

KNOWLEDGE, SKILLS, & ABILITIES:

Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of computers and the Teller System

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High School Diploma or equivalent preferred

Work Experience:

Customer service experience preferred
Cash handling experience preferred
Banking and/or retail experience preferred

All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Average salary estimate

$35000 / YEARLY (est.)

min

max

$30000K

$40000K

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What You Should Know About Teller, Northwest Door

Join the dynamic team at Northwest as a Teller in Columbia, PA, where your exceptional customer service skills will shine! As a key member of our retail network, you will have the unique opportunity to engage with customers daily, providing them with an excellent banking experience. In this role, your main responsibilities will include warmly welcoming customers, efficiently processing their transactions, and resolving any issues they may have. But it goes beyond just transactions; you'll play a crucial part in helping customers achieve their financial wellness goals by understanding their needs and referring them to specialized team members when necessary. You're not just a bank teller; you're a trusted advisor and a face of our commitment to customer satisfaction. On top of that, you'll participate in all daily operations, balancing drawers, attending meetings, and ensuring compliance with all banking procedures. With a culture focused on teamwork and respect, your role will involve constant interaction with colleagues and customers alike, ensuring every interaction reflects Northwest’s core values. If you have a customer-centric mindset, enjoy problem-solving, and have some experience in banking or retail, we would love to have you on board. Plus, we offer training programs to enhance your skills further! Embrace this chance to make a real difference in our customers’ lives and drive your career forward with Northwest.

Frequently Asked Questions (FAQs) for Teller Role at Northwest Door

What are the primary responsibilities of a Teller at Northwest?

As a Teller at Northwest, your key responsibilities include processing transactions, providing outstanding customer service, addressing customer inquiries, and referring customers to the appropriate team members for specialized assistance. You'll also be involved in daily operations like balancing your drawer and ensuring compliance with bank policies.